Stop! Do not try for a mortgage at this bank unless you have 3+ months to waste while you plead…read morewith them to hurry so that you won't lose the contractors they make you retain. What a waste of time & money!! Never again!!! We're extremely disappointed with the communication lapses and delays we've experienced with Community Bank during our home loan process. Despite assurances of a 'couple weeks' to closing, weeks turned into silence, requiring escalations to the branch manager to get basic updates. Their staffing constraints are unacceptable. If they're unwilling to address workload by adding personnel, they should adjust their loan volume to ensure existing commitments are met. This is simply not an acceptable way to treat customers. When I'm sure this bank has fumbled the loan. I will post the names of the people within this bank that you should stay far away from. They do not do their jobs and blame the underwriters for the slow process Edit: The bank requested additional information regarding our experience. We promptly complied with their request. While they acknowledged receipt of the information, no specific actions or timelines for resolution were provided. Our rate lock date is soon approaching! It's possible that within 2 weeks we will be going to Empower, like we should have from the beginning!! While I understand that deadlines mean nothing to banks, they DO mean something to people that have to ask banks to borrow money. I hope your bank learns to understand what a deadline is and why it's so important to keep your word when committing to a deadline.

Great friendly service. Easy access in and out. Employees highly knowledgeable about banking. I…read moreuse for my personal accounts and business accounts. Had a banking review with a service rep at this location and it went well, included financial analysis of my accounts, where I am and where I want to be.

The only reason I won't use visions, is because like empower, they don't take phone calls. You…read moreeither have to use their call center and wait for a reply or go in there every single time. I've never worked with a call center that is helpful or gives good service, so I won't trust them with my banking. I am disabled and I'm not gonna go in there every time I have a 30 second question - other than that I know nothing about them but every bank and every credit union should take phone calls. It's downright laziness

great service and best rates on savings accounts. Short lines and very friendly staffread more

I have been banking with Money FCU for over 14 years now and while I am no longer at the AXA…read moretowers. I still consider them family. They are always looking out for their members and eager to help. I was on the phone with them about something unrelated and we talked about my new car and Amy said The credit union could finance with better terms. She slashed the interest rate, reduced the term of my loan, and reduced the monthly payment. Could not ask for more. Amy is a true gem and while I do not see them as often really appreciate all they do to support their members. Myself included

I have been banking at Money FCU for many many years and love the fact that I always speak to their…read moreamazing staff when I have any questions. Recently, Debbie helped me to get a car loan and it was so quick and easy. Plus everyone there is so nice and personable. I have received so many offers to go to commercial banks but will probably bank here for my lifetime because it's kinda like banking with family.

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people".

LNB has that hometown banking feel that I've only seen in movies. I've been used to big banks up…read moreuntil this point and I had no idea that there's such thing as a human touch when it comes to banking. I truly feel valued as a customer, and I know that I can reach a human when I need one, and not just sit on a recorded phone line. LNB goes the extra mile and adds a personal touch to everything they do; hand written thank you notes and birthday cards, small tokens of appreciation that never cease to surprise me. They are part of the fabric of the community and it's so nice to keep things local, not to mention their rates on their mortgages have been the best I could find anywhere around by a decent margin, and their checking account options are great as well. Their Grant Avenue branch is absolutely beautiful, and I can't wait until it can actually be used to its full potential with the community rooms and such once things are safer. Give LNB a shot, they deserve it, everyone is so kind and willing to assist!