I love this credit union! The employees make this what it is, truly. Always friendly service. This…read morecredit union was easy to join & offers many financial services for its members. They offer online banking, an interactive web page, & have a mobile app! Just one wish: update the Atm machines & add the capability to make automated deposits.

Consistently long wait on phone and in person. Not enough employees to hand the amount of members…read more Was able to get more competitive rates elsewhere.

This it the worst institution on the planet. No customer service. Ther technology is pathetic and…read morehaving POA for my parents accounts, they now tell me that it's not official after having it approved for over 5 years. Can't access to on-line statements because of their awful on-line banking tools. These accounts will be closed asap and moved to a bank that appreciates the business and has CS employees who want to listen to customer needs and exceed them. If I could give a 1/8 star rating I would!

The only reason I won't use visions, is because like empower, they don't take phone calls. You…read moreeither have to use their call center and wait for a reply or go in there every single time. I've never worked with a call center that is helpful or gives good service, so I won't trust them with my banking. I am disabled and I'm not gonna go in there every time I have a 30 second question - other than that I know nothing about them but every bank and every credit union should take phone calls. It's downright laziness

great service and best rates on savings accounts. Short lines and very friendly staffread more

Credit Card numbers changed without adequate communication. Received multiple cards as well as…read morecards considered obsolete with little to no information on the account number change.

I am putting in this review because I cannot get in contact with anyone about making my loan…read morepayment. I spent the week trying to get past that virtual Sam thing even he tells me I'm locked out so get back in by the email or text sent. So I do that and it tells me to call the number. It is a circle of nothing. I have emailed the woman who got my loan approved I have called near every number and I do not get any answer or return or the call simply drops. I have tried many different ways to get back in. I am met with an email over and over that takes me back to the log in which I can't. I do not want to ruin my credit over an issue that should not be this hard to figure out. I would appreciate someone literally anyone call me email me and speak to me or send me to someone who can speak to me to figure this out.

They cancel ACH payments- made for months!- bc all of a sudden they think they are " fraud!" Has…read morehappened numerous times, including for donations to nonprofits that I suppirt every month! The kicker was when they decided to reject my substantial federal income tax return this year! Ugh!

Recently switched over from AmeriCU solely due to the outstanding customer service. Russ Hayes went…read moreabove and beyond to get me the products I needed and found ways to save me money I didn't know existed. The employees are all friendly and management is responsive to issues and suggestions. The reason for the one star deduction is simply lack of a solid online banking portal. The web interface is clunky and outdated compared to AmeriCU's new & updated interface. That said, I have spoken with the online team at First Source and they are working on an update to roll out later this year. They were very receptive to my input, so this review will be updated once they rollout their new system. I would like to see a few additions such as the 24 hour full kiosks, member access to Coin Star style machines and possibly more branch locations (although their ATM network is far larger than AmeriCU). Overall, I can highly recommend the Rome branch that I did business with and particularly Mr. Russ Hayes who is an asset to the institution.

If you are interested on a reliable bank, a bank that place the well-being of their customers as…read morepriority, then HSBC Bank is the right bank for you. More in details, branch Manager Clara Woodall at this branch is an understanding, generous, respectful lady, which most likely you will have a pleasant experience banking at this branch.

HELOC loan approved with little issues. thats where service ends. they cancelled my checks without…read morereason. meanwhile for the first time in my very long life I receive late notices . their overseas customer service is a joke. unqualified, inept marginally coherent who lied , passed me off to a Branch office having nothing to do with this. Hassle after hassle. was told the checks were cancelled by their abuse center without notice to me on why. trying to get answers has met with total ignorance. These are unqualified horrible people in charge of our life line not committed to providing prompt, accurate service in a professional congenial timely manner. You need a HELOC these are the last people you should go to

Talked me into a HELOC, started off with the bait and switch on the interest rate. Then loan gets…read moreapproved and it's been a battle ever since. They talked me into opening a checking account with the HELOC. First payment I make from the account, they without contacting me, assumed it was fraud (payment to another major bank) and lock both my check and HELOC. Took a week and 5 phone calls to get it unlocked. In the mean time they bounce checks, caused payments to be late on other accounts costing me lots of fees. Citizens based told - to bad, we don't care.