Diamond has the best customer service!! Great place to bank!! There is always some there to assist,…read morewhether doing drive up or lobby.

Have been with DCU for well over 12 years. Will be closing my account within the next week. First…read moreof all, nothing says we don't care about customer service like not being open on any Saturdays during the month. Second complaint is I deposit a work pay roll check. Because it doesn't have that worded on the check, it doesn't clear right away and I lose out of several over draft fees that would have normally been covered by the amount of the check. I guess the wording for a Commonwealth of PA check that has the "Positive Pay Protection " on it wasn't good enough. And then they took the $5 on a savings account due to "inactivity", even though they require $5 to be in there to have the account set up. That's called stealing.

The staff has always been very friendly, but I rarely use this account since I never can get into…read morethe bank to do any transactions. Their weekday banking hours don't work for my schedule and their Saturday hours are very limited. If you have a schedule that works for their hours, then give them a chance. They are a great bank to work with.

I absolutely love Fulton Bank and have been a member for more than 10 years. This particular Fulton…read moreBank location is my favorite. The bankers are super nice and helpful. They are quick and efficient. The drive through is never a problem. They have a station to cash all your change in.

Friday afternoon is not the best time to go to the bank, but I couldn't go any other time. The line…read morewas long, but not too long, and the staff were friendly and helpful when it was my turn.

The staff either didn't know what they were doing or just refused to even try to help with my…read moreproblem. All they said was "you'll need to go on your computer for that". And they told me there's nothing they could do, despite me being able to do this at another bank. Totally useless. Thanks.

This is the branch I have the most experience with, as I regularly do business deposits here. You…read morewill find lines sometimes but never so bad that the staff are overwhelmed.

I literally could not activate my card for the life of me. It is so not user-friendly at all. I…read morecouldn't even figure it out at all.

We've had checking and savings accounts with Tompkins for many years. We thought it would be nice…read moreto give a small bank some business. We're going to withdraw it all because we don't feel like valued customers. We have visited the branch only a few times and hardly used the ATM. We recently made e withdrawal at the branch however the teller gave us the cash without counting the bills for us to see. When I asked the teller to count it so we could both verify it was the correct amount the response was "You can count it". In disbelief, I said "pardon me?" and they said again "You can count it". In our opinion, that was a rude response from someone in a customer facing position. Part of the job is to count the bills in front of the customer- and a smile wouldn't hurt. By the time this review is posted we will have moved our money to a different bank. No regrets.

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.