Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

The staff either didn't know what they were doing or just refused to even try to help with my…read moreproblem. All they said was "you'll need to go on your computer for that". And they told me there's nothing they could do, despite me being able to do this at another bank. Totally useless. Thanks.

Friday afternoon is not the best time to go to the bank, but I couldn't go any other time. The line…read morewas long, but not too long, and the staff were friendly and helpful when it was my turn.

This credit union is a complete joke. Not only was i told I couldn't speak to anyone but if you…read moreneed to update anything at all on your application they have to cancel the one in process and you have to start all over again. They have someone fielding calls from their living room (you can hear the noise in the background). All she is able to do is send the loan department a message. She has supposedly sent them three messages for me and they never reached out. Not once! The requirements for approval are listed nowhere on their website. I finally was able to find a phone number and actually got someone on the phone to tell me the requirements. She still was not able to connect me with anyone but at least I got a little more information. I will never do business with this company and plan on letting the Lineman school who recommended them know just how bad they are. Go to your own bank or credit union, you will be much better off.

I have been banking with this place for over 10 years. I recently started my own business and…read morerequested a small line of credit. They denied me, stating "an exception to our 2-year income verification policy for self-employed members is not an option." This bank is not supportive of small business owners, including women-owned businesses. It appears they only support large corporations and make it impossible for new business owners to obtain a line of credit due to this inflexible policy. I was able to easily receive a line of credit through another bank, so it was not an issue of my credit. I will no longer be banking with this bank and do not recommend it to anyone.

The Wyomissing M and T is amazing ! I had a paper check I needed to deposit. I haven't deposited a…read morecheck in 15 years. She smiled and helped me out. No problem at all ! Was on my way in 2 minutes. Amazing customer service ! This the M and T bank to go to 100 %

I recently opened an account here with the help of Jeff and was blown away with the beauty of this…read moreold building. I was also impressed by how quickly I got the $100 incentive for opening my account and making some deposits. Strongly recommend what feels to me like a neighborhood bank.

Communication is terrible, been a member for over 40 years then this outfit took over. Try calling…read morefor information but get put into an endless loop of ai. Waited online for 15+ minutes then was given the option for callback. Was called within the hour and issue resolved.

Setting new records in ways to mistreat members. Steadily eroding the excellent reputation made by…read moreBellco. Run away.

I tried to call this bank because of an issue today, I have tried for 4 hours at my local branch…read more At first I received a recorded message that all the representatives were busy with other customers and then for over an hour just a busy signal. So getting desperate, I called the number on the back of my card.... can you even believe, I received a message "your call can not be completed at this time"!!!!!!!!!!!!!!!!!!!! Called back 2 more times, both times.... surprise "your call can not be completed at this time" !!!!!!!!!!!!!!!!!!!!! Next 3 tries to the back of the card number..... a fast busy signal.... 4th try.... "your call can not be completed as dialed, US6LV, tried the local branch again.... 40, yes 40, yes 40, yes, 40 !!!!!!!!!!!!!!!!!!!!!!!!!!!! more times, busy!!!!!!!!!!!!!!!!!!!, Desperate, I called a branch in Phonexvile, 40 minutes away hoping they could connect me, called 25 times..... SURPRISE!!!!.... BUSY EVERY FREAKING TIME!!!!SO.... now called my local branch 40 more times..... busy.... tried the back my card.... 4 more times, busy, then US6LV (your call can not be completed at this time)called my local branch 20 more times.... fast busy signal, tried my local branch 20 more times, tried the back of my card ( fraud) 6 more times, another message/code (6 , US 01LV) Tried to call my bank 45 more times and now my bank is closed, can't even reach the fraud department from the number on the back of the card...... so now these assholes are going to say this is my problem.....so I guess I will have to report my problem to the Federal Deposit Insurance Corporation (FDIC).... THANKS CUSTOMERS BANK.... YOU ARE THE OFFICIALLY THE WORST DAMN BANK I HAVE EVER EXPERIENCED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This this is the most wonderful thing that's ever happened to me I'm so excited that I was part of…read morethis yes App I need it I need to stay positive and keep going in the direction I plan to keep going in or say thanks to everybody who participated in this make this happen I love y'all I just can't I'm just ecstatic right now I just can't believe it thanks again for everything and God bless

This is the branch I have the most experience with, as I regularly do business deposits here. You…read morewill find lines sometimes but never so bad that the staff are overwhelmed.

I literally could not activate my card for the life of me. It is so not user-friendly at all. I…read morecouldn't even figure it out at all.

This Citizen Bank on Commerce Drive, Wyomissing is the worst location to bank at. I closed my…read moreaccount after many years due to an encounter with the rudest teller Ashley (who was covering at the Wyomissing branch but works out of the Center Ave location). What's worse is seeing the branch Manager on duty, Tracey W. displaying the same level of behavior. Both adamantly refusing to appropriately address a valid customer issue, while seemingly enjoying adding to any frustration the customer may have. Their unwarranted level of unprofessionalism is unparalleled to anything witnessed before. One thing I don't have to do, is continue to endure seriously poor service, when it comes to my hard earned money. Long lines, awful customer support, you would think they are giving you their money. I definitely would never recommend anyone to go there. Thankfully, I have other accounts, so making that decision wasn't hard at all. I leave that Ashley girl up to time and karma, because I know Citizens only invest in the best employees. She is not it for sure