Went to get a mattress for my elderly father who has Parkinsons which can be a difficult situation…read moreand luckily the woman working, Kathy, was amazing. I was worried the process would be overwhelming for him and she made the experience flawless. She was patient, kind, and understanding and got us exactly what we needed. Highly recommend because of Kathy!

Never in my 80 yrs have I experienced such a terrible company. Bought a mattress asked for an…read moreexchange cause the mattress was too hard. Delivery was made after I told them a Saturday delivery would be good but was notified the day before and unfortunately was not going to be home. Called a told them the same but was told that I was locked in for delivery and it would have to wait till Monday to re-schedule. Now it's October 10th as I was put at the end of the line. I have been sleeping on a recliner since the bed is too hard. Think twice before you buy from them.

I Just returned a call from This store…read moreIn reference to my delivery schedule For today, and this rude female answer my call And simply Said to Me that my sales person was not In today and she was about to hang up my call Without helping when I Asked To Speak to The manager . Mr Aziz who Helped Me with my delivery . So The service after sales Is decadent.

Don't go here to buy Apple products. They'll lie and claim "they can't take back any Apple returns"…read moreand when you complain they'll claim that they need permission from corporate and to come back later. Complete scam but lesson learned - I'll never buy another product from P.C Richard again.

I have been eyeing a bureau (desser) for over a year. I am very happy with the purchase. It fits…read moreperfectly into a small space in a bedroom. I did not purchase the warranty because I will be painting it and changing the hardware. The existing finish is pretty but I had intentions of painting the furniture piece for a anesthetic look. Victo in the Glendale, Queens location was very nice and professional. He answered all my questions. The delivery logistics team was very respectful of the property and house. I would recommend this bureau (dresser) for small spaces and guests rooms.

Extremely disappointed with this store. My husband and I were ready to buy a sofa for our daughter,…read morebut the price we saw on Facebook was $100 lower than what the store charged. When we brought it up, we were told the price had changed months ago, even though the ad was recent. The supervisor refused to adjust it, and when my husband asked if they didn't care whether we purchased, they said yes -- which felt dismissive. The staff were rude, uncompassionate, and showed no care. The supervisor name which sounds like (sh*t), I don't know how he spells it. My sister had a similar experience at another location. She was told she couldn't afford a bedroom set and that she might be better off financing it. She refused to finance or charge it and paid with cash. This behavior felt discriminatory and unacceptable. We would have bought the sofa anyway, but we refused to deal with this level of service. In contrast, we had a wonderful experience at Raymour & Flanigan in Middle Village with Aggie. She was professional, attentive, and made the purchase process smooth and pleasant.

Went into the store and ordered a sectional from Mo on Sunday, November 9th and scheduled the…read moredelivery for Thursday, November 20th. On November 19th, the day before delivery, and Raymour and Flanigan called to confirm the delivery window 8-11am. My husband took off of work to be there for the delivery and disposed of our couch. We received another call from the store at 1:30PM the same day to let us know that they only had 2 pieces of the couch available and that they would prefer not to send the couch in two separate deliveries, so they would not be delivering our couch until next Tuesday, November 25th. When I called the store manager, Matthew, he told us they would do us "a favor" by taking off $224 delivery fee to deliver the couch next Tuesday. I am not sure how this is a "favor" to us after the major inconvenience they have caused, especially after only letting us know about the situation the afternoon prior to delivery (after already having confirmed that the couch would be delivered on the 20th earlier that morning). Now my husband is missing an entire day of work and we are going to without a couch for almost a full week. Matthew, said we would call me back within an hour. That was 3 hours ago. Unacceptable. Stay far away.

The team that work in this store is very u reliable did make a purchase in December 2025 and been…read moreover charged for the item been trying to get a refund since December it's January 27 an still have not , they pushes you to buy their stuff and when u have an issue they just leave you there without even trying to help every time I try call the strep they put me on hold then cut me off 5 minutes late . Would never recommend no to this store unreliable

I was very impressed by how much this Home Depot has improved its customer service. I visited…read moreearlier today and was greeted by a super friendly group of employees. Brian asked if I needed help and went above and beyond to assist me. He walked with me to the blinds section, helped me pick out a lock, and then guided me to the lighting department. He was knowledgeable in every area and able to answer all of my questions. It used to be that employees only worked within a single department, so it was refreshing to receive such comprehensive assistance. Thank you, Brian, for providing outstanding customer service and making my shopping experience so enjoyable!

I attempted to order, ONLINE, a snow shovel on March 4th. I used the Home Depot credit card. I…read moreimmediately received an email from Home Depot cancelling my order. The shovel was never shipped by my credit card was charged. I have contacted both HD and Citibank to dispute the charge. Citibbank said I do not have to pay until the get a response from HD. HD's customer service says I have to physically go to the store to try to get a refund to an online purchase that was never delivered. There is no merchandise to inspect, no restocking fee, HD cancelled the order. Simply reverse the charges. Absolute terrible customer service -online, Chat and FaceBook.

I wanted a mattress that had no foam. I told the salesman first thing he showed me was a mattress…read morewith the top foam again I said I don't want foam he said look it has springs I said pointing at the foam is that foam that is when I got heated and asked for a different salesman and they said get out

RUDE!! I had a low budget based on what I saw on their website. I asked the salesperson about a bed…read moreonline vs the bed in store and she flipped out! Tone changed, dismissive and very rude! She said she would not even look at it and if I want to buy online then buy online. I left immediately after.