One week.. one week is all I had to find a home for myself and my children. I was extremely…read morestressed out and that's when I met Mathew Toussaint. He took the time to get to know me and what I was looking for in a house and he started searching right away! He was quickly able to set up viewings and guide me through the process of filling out applications. Not knowing much about the housing market and what to look for, I was lost but working with Mathew was a breeze! Mathew is very knowledgeable and has an engaging personality which made it so easy to work with him! I highly recommend SmoothPm for your renting/buying needs! Thank you so much again for helping my family find our forever home!

If I could give this property manager zero star I would. He feels renting a unit to his friend who…read morethreatens everyone is okay and in his words "cant do anything" I get to live in a unit being harassed by my neighbor all because he acts like the super and will give me troubls for things hes also doing. I will have a stroller outside my door and get screames at and threated but the man doing the yelling has garbage and wood outside his door and when I complained I was told Im the issue. This property manager doesnt care to deal with issues and bottom line if you complain youre the issue. This property manager makes himself look stupid daily.

From the owner: As your Property Management company, we deal with tenant issues, collect rent, handle maintenance…read moreand repairs, qualify new tenants, and secure new tenant placements all in the Guelph & surrounding areas. Book your consultation today!

This management company claims to care about their residents but really only cares about money. The…read moreresident manager at the Skyline Living building in Paris Ontario is condescending and rude. Rather than listening to resident concerns and offering even the slightest bit of customer service she chooses to find and use every excuse as to why the concerns are not the responsibility of the management. This is the 5th resident manager the building has had since I moved in, in 2016 and she is by far the worst! If I could give this company a negative rating I certainly would

I replied to an ad on Kijiji for an apartment in Cornwall, Ontario that was managed by this…read morecompany. The ad asked for someone to sublet for the remainder of his lease. Upon visiting the apartment and liking it I went with the tenant to the complex office and filled out some paperwork to get a credit check. They requested a security deposit to open the file and if I was accepted I would have to pay the remained, which would be the first months rent. A week goes by and I finally get a call from the property manager saying I wasn't approved as I did not pass the credit check. I asked to pick up my security deposit (it was a Friday) and was told to pick it up the following Monday. I told the current apartment renter that I was not approved and he would have to find someone else. Upon calling to confirm the property manager was in office the following Monday, I am told that the tenant in the apartment has co-signed for me and I am stuck with the apartment. I am told I must pay the first months rent and take the apartment or forfeit my security deposit. This seems fishy to me so I ask to speak to his manager he gives me a number, she tells me that I am liable no if's and's or but's. She told me that as long as someone cosigned (even without my knowledge) and it was approved I am liable. I ask to speak someone in charge at their head office in Guelph and the woman on the phone gives me a disconnected number. I sent an email to the email listed on their website and 2 days later get a call from the very same woman saying that her head office kicked the problem down to her and that there was no way I was going to go "over her head". There was no way I could have taken the apartment, when they called and declined me I had taken another apartment several blocks away that weekend as I needed a place to stay. I had put down my security deposit there and was relying on getting my security deposit back from Skyline to pay my first months rent. When I told this to the woman on the phone she said she didn't care. She told me there was no possible way I was getting my money back, as long as someone co-signed for me (even some random stranger who just wanted to get rid of his apartment) then it was now my problem. The end result being I had no apartment and went to live with my parents for several months to get back on my feet. Very untrustworthy company, very rude and vulgar customer service skills and management. Would not recommend doing business with this company.

I used Novi Rental Solutions to rent out my house while I was working out of town. I was promised,…read morethey would talk care of finding tenants for a one year lease, the protection of my property and that they would collect rent for me. The tenants left after 8 months without any penalty, the destroyed the house and left behind over $200 worth of garbage that I had to take to the dump and they did not pay $1700 in rent. When I tried to call Novi, they ignored my calls for days and finally just stopped communications completely. I wanted to take the tenants to court but can not because Novi has all their information and is refusing to answer my calls. The tenants are getting aways with no repercussions, not even damage to their credit score. I was never rude to them and very understanding regarding the situation. But this is ridiculous and incredibly unprofessional. So if you are looking for a property manager look somewhere else. And if you are looking to rent a place go right ahead, you will not be held accountable for anything.

Brutal service for the KW area. Deposits & monthly statements were late; accounting was faulty…read morewith questionable/unexplained expenses. Hard to get a hold of, either by myself (owner) or the tenants; voicemails, emails left. Would agree to do something by a certain date, but would still be an issue a week after this certain date; would not acknowledge until again prodded. Forgot to check up to make sure the new tenants assumed utilities under their name and I got charged their utility bill for months; did not find out about this until I got a credit notice for unpaid bills! Still have outstanding revenues unpaid to me by them. Overall they are overpriced & provide horrible service.