One star because I had to leave one. There is no way or reason it should take over a month for a…read moresimple single vision pair of glasses. It started out 6 to 10 business days so 14 days after I ordered them I called and they said one more week for sure well now that one more week has turned into 3. What a joke. What a waste of time

I finally quit going to Dr. Smart and WEC because of the repeated mistakes over the last 3 years…read more Each year I would use my insurance to get glasses. The first year we made changes to the prescription and line measurements from the original glasses they prescribed. Each year after that, we would have to send them back two or three times because they would get the prescription wrong. Then when we got them back, the lines would be wrong. Always took two or three attempts. Also on this years exam, I had a prescription from the VA that was great. I just wanted to use that to order my glasses. They said ok but still had me do an eye exam. Their prescription was different. When the glasses came in, they were under their prescription and not the VA's, and of course, it was wrong again and blurry up close. They did not use the VA prescription. This time they offered, and I took a refund so I could see a different provider. They however did not refund the $150.00 eye exam so now I can't use it to get my glasses through some one else so it will have to be out of pocket. When I contacted them, I was simply told that they would not refund it, even though they messed the prescription up again and also did not use the one I requested. I have also heard from others that they have had this same issue.

I had a great experience at Eye Care. The waiting area is very neat and well-decorated. When I…read morewalked in, I was greeted warmly and promptly by the receptionist. She was extremely nice and personable. Let me tell you: the music they were playing was super well-received by me. Usually it's boring music at offices such as this: here it was 90s and 00s alternative. Great touch! Savannah called my name and we started with all the tests and such. Honestly, I couldn't ask for a better person at an eye clinic. She was super nice, personable, and helpful. She totally understood my concerns and really made the experience great. Once we were done with initial testing, she left to update Dr. Greene on my concerns. Dr. Greene was absolutely excellent. She really put my care and concerns on the primary and let me choose how to proceed. No pressure, no talking down to me, just a great doctor. Bonus points: both Dr. Greene and Savannah were in masks and completely understood why I was masked up the entire time. Once we decided on a plan, it was time to pick out glasses. The glasses lady (I'm sorry, I can't remember her name) was very nice. However, I wish she had a bit more feedback for me. It took her a bit to really offer suggestions. The other thing was that the frames I was shown were pretty pricey. I'm not sure if any lower priced frames were offered here, and I will totally admit that was a bit on me. I like my glasses. I'm still in adjustment phase (think: the floor is convex oh no!); however, when I went to pick up my glasses, Savannah was at the front desk and helped me with my concerns about my new contacts. She took time to get lenses out and was quick to make adjustments to my contact prescription based on my preference and experience with the first pair. I'm wearing my 2nd pair of trial contacts, and my prescription will be based on what I like. Yay! I'm really into the 30 day trial run. No more settling!

If I could give zero stars I would. My son and I showed up for our annual appointment only to find…read moreout our doctor is out of town. Receptionist claims she can see where a reschedule text was sent yet all we received was a confirmation text. Perhaps you guys should call patients to confirm you're on the same page. My wife and I both have very demanding jobs and had to move mountains to make this appointment today only to find this and waste leave time from work... Go somewhere more professional, folks!!!

I'm from California and while visiting family in Hobart, I made an appt to see Dr. Allard. The…read moreoffice was beautiful and the staff was very professional and friendly. Dr. Allard was AWESOME! The exam was thorough and Dr. Allard was patient and informative with all of my questions. I would recommend Allard Eye Care to everyone. I will definitely be coming back for annual exams. Its worth the travel!!!!