Disorganized and unfriendly. Left a voicemail because I was concerned about my dog's behavior,…read morenever got a call back. Called later that day, the girl put me on hold to find the voicemail and came back talking to me about a Rx refill - not what I called about! Then I physically took my dog in after rearranging my schedule, they couldn't get a urine sample or any labs from my 7 pound dog - sent me home - no help. They DID send me home with a cup to get a urine sample. I got the urine sample late at night & refrigerated it. I was never given any guidelines on how to get the sample or what is "fresh." Rearrange meetings again to take the urine sample to them, and receptionist looks at my with disgust and tells me it's "too old." Told me I need to get a fresher one - but again, not told what is "fresh." Are we asking within the hour?! Told both days that they suspect dog has a UTI, but refuse to give anything until they get the urine sample - while at the same time being too incompetent to return voicemails or get a urine sample themselves. Unfortunately it seems this is the only option on this side of town, but I hope this message gets to someone in charge who controls the business and it's employee attitudes. Not how anyone wants to be treated when spending $750+ for their pet.

Wonderful staff & knowledgeable veterinarians. My mom and I have been using AMC for 15+ years;…read moreeverything from routine checkups to surgeries, we've always been happy with the outcome. I adopted a new dog recently who is having nose bleeds, and I warned them she came from a rough situation and has snapped at a few of my friends. It turns out she doesn't have an aggression issue at all, she has a spinal injury and her snapping is a pain response. She walks fine and jumps up on the couch fine so it was easy to overlook but Dr Fegal caught it quickly. She is a wonderful vet and didn't try to push anything extra when I said I was on a bit of a budget today and just wanted to focus on the current issues. I've used other vets temporarily in the past and can say AMC has very competitive prices in comparison. Some of my quotes at AMC have been half of what other offices would've charged. Pets aren't cheap, but you get your money's worth and quality care here!

Dr Erin has been an amazing vet for our 2 dogs for over 10 years. We have seen both Dr. Davis (now…read moreretired) and his daughter Dr. Erin. Personally I am extremely picky when it comes to taking my animals anywhere. We were referred to Newtown when my shih tzu was having gastrointestinal issues. After driving to Fairfax many times and no remedy we gave Newtown a try. AMAZING! Our dog was given a thorough exam and some probiotics. Bam!! He no longer had issues with his stomach. We were hooked and could not be happier to call Newtown our vet clinic from then on. We now have another shih tzu and Dr. Erin continues to not only give top notch care, she gives options, and there is never any pressure to do something you may not agree with. The front staff and vet techs are helpful, ask all the right questions and listen to your concerns. Whether its a routine check up, vaccinations, or something more critical nobody will ever do a better job and be more kind then Newtown Vet. Side note; my daughter and son in law also take their border collie to Newtown. When he was a puppy he got extremely ill and Dr. Davis worked some kind of miracle. Their dog has been with them for 8 healthy years now.

Absolutely love Dr. Erin and team! They treat my golden retriever so lovely, are very patient, and…read morecalm. Dr. Erin always gives me great advice on how to continue to care for my pup, answers my thousand questions, and always gives me compliments on how my husband and I take good care of Croissant. Thank you!

Hoping it gets better..No real issues . but needs encouragement to show improvement for a new vet.read more

I've been taking my Yorkie to this vet since she was a baby. She trusts them. The tech's and Dr.'s…read moretreat her like she is one of their own. They are very thorough when she has a problem. I'm very happy with their service.

Never failed to help all my pets for over 40 years and wild life we brought to his office. Talented…read morevet who is a hard act to follow. HONEST & RELIABLE.... Has always come thru every time. Saved us thousands of dollars compared to the other overpriced vets. Love Uncle Max

If I could give this place zero stars, I would. 6 weeks ago, my 14 year old daughter took her…read moreleopard gecko in because she was concerned about her health. The Doctor didn't seem to know too much about geckos and deferred the majority of the appointment to his tech. The tech held her completely wrong. The gecko was actively trying to bite her because she was experiencing discomfort. They declared that she was perfectly fine and to "keep doing what we're doing." Unfortunately, the gecko began to get very lethargic, to which we were told that she was going into "hibernating mode." A couple of days ago, she started having seizures and we scheduled her an urgent appointment at a legitimate exotic animal vet. My daughter's sweet little gecko didn't make it to her appointment for tomorrow. She died today. I'm appalled that Stephens City Animal Hospital advertises itself as a provider of exotic animal services.

I have called Spay Today several times for discounts on vax & neutering at my local veterinarian…read moreBlue Ridge in Purcellville, Va. The people on the phone have been very helpful, knowledgeable and efficient. The process went smoothly over the phone and they provided the vouchers to Blue Ridge Vet. I highly recommend spay today to save on veterinary costs. Dental fees are not provided because veterinarians do not permit discounts on those services. However, Spay Today was willing to recommend a respected veterinarian in Richmond with reasonable fees.

I have called a few times to see about getting my dogs fixed and everything the rudest women…read moreanswers the phone. I have hung up because I can't deal with the attitude she has for no reason. Horrible customer service and no people skills!

Good points include its convenient location and beautiful facility. I've been there a couple of…read moretimes and I do observe a lack of urgency amongst staff. They are not at all prompt to acknowledge customers at the counter. I've had two appointments with two different doctors- neither of whom have introduced themselves- I still don't know their names. Today's vet tech also did not introduce herself. At neither appointment has any employee talked to my cat. I find that unusual in a vet's office. The doctor today spent our appointment edging toward the door and avoiding eye-contact. It felt like I had to pull information out of her rather than having a dialog. She didn't check my cat over or touch her until I asked about something specific. While I don't fault the treatment, I do find the staff strangely impersonal. The cats who wander around are great though- I love them.

We have been so very pleased with Dr. Heather's response to our animals. Despite their practice…read morebeing very busy - they work to see our animals as conveniently & quickly as possible. We were with Dr. Lowell for many many years and are grateful we continue to have a wonderful resource locally for our much loved pets.

Having cared for several of my pets, I was disappointed that I needed to put my sweet 17 year old…read moreBaby to sleep and they "didn't have any availability". I understand they're running a business but I have paid them thousands of dollars over time and trusted them with the care of my animals and when push comes to shove, they don't have any availability... give me a break! Won't be back, but pretty sure they couldn't care less... This was an emergency, deeply painful, and only worsened by the experience with Cacapon Vet Clinic. He died before I could get him anywhere else.

Dr. Spaid is an excellent vet and deeply caring. His staff is also great. This practice deserves…read moremore than 5 stars!

SUPERB CAT CARE!!!!!!!…read more From the time we got our cat in October 2007, Winc. Animal Hospital has been our vet. They have treated our cat for minor things and normal checkups. They also have made one house call. The care is top notch. The entire staff is knowledgeable and caring. They care for our cat as if she were one of their own. Prices are reasonable for needs, even housecalls. They have plenty of pet meds, foods, etc. One thing we really like is they always give a follow-up phone call the day after to make sure our cat is doing good. Totally recommend this vet for your pet.

I adopted a dog from Berkeley County Humane Society on December 16. They sent him home with kennel,…read morecough, and medication. I couldn't get him to take because he was so sick.. we ended up at Winchester Animal Hospital on December 19th. Dr. Duke took some took an x-ray determined he had mycoplasma in addition to pneumonia. I asked her if he was going to die. She said it was a possibility because he was a very sick dog. We received the best care and our follow up visit was today. It was all we could talk about was how well he was doing. He looks like a completely different dog. He's gonna continue on medication for two more weeks, but he's on the mend and it's because Winchester Animal Hospital gave him the care he needed. Julie Marsh