I do all my banking at 5/3 bank. my husband passed away and they have helped me with so many…read morethings needed. i have never had a problem with the bank and so many associates have been kind and efficient! One Lady helped me with MY problem, and I gave her a boquet of flowers. I am 86 years ,will be 87 on the 13th of August and have been with this bank since I was about 14 years old

Jesse M at this 5th 3rd branch is AH-MAZING!! He has such a great manner and truly cares about…read morehelping people!!

Seriously, these folks are the BEST in banking! Jackie (Holland) and Getty (SL Mgr) have both gone…read moreout of they're way to help me on more than one occasion. Being able tlo use my debit card in 5/3 banks ATMs is a huge perk. Also, i found out recently that when I move across State, I can use other CUs that partner with AAC. How totally convenient! Nothing but compliments for the staff.

I have had an account here for the last 20 years! Customer service is awesome and their new…read morelocation is super convenient. great staff and great service.

I have been a member of this credit union for over five years now and I will never go any where…read moreelse! Employees are Very knowledgeable and friendly! Great services and friendly staff. Wouldn't recommend going anywhere else for your financial needs! When I walk in it is like I am family!!!

I have been a customer of UFCU for years. They have always been friendly and quick to help anytime…read moreI ask. Their online banking app is extremely user friendly. Would recommend them to everyone

Every time i have a issue with my account, the associates there always take care of me and some how…read moreremember my name ( go inside once every 6 months maybe )also the wonderful people on the phone service. Thank you all .

LFCU is a great place to do your banking. Mu husband has had an account there for over 40 years,…read moreand his father before him. Although a bit of staff turnover (since COVID) the staff is always very friendly and especially kid-friendly. They have a good driveup, ATM, and regular inside service hours. They also offer online banking, Zelle transfers, mobile check deposits - all the modern options. I recommend this place to anyone.

The first two exceptionally hostile reviews are obviously written by people who have had a much…read moredifferent experience then my own. Any organization can have a bad day but that doesn't mean these people speak for the many, many longterm customers such as myself. I have used many banks and I find Lakeshore Federal Credit Union excellent and I highly recommend them. When there is a problem they fix it quickly and the phone service is terrific. No long waits. The no fee accounts are wonderful and they contribute to our community. I use them for business and personal. The accusations about a member limit of $500 on every card are simply part of the ATM world everywhere, not just Lakeshore.

This bank has treated us horribly! My advice is if you are looking for a mortgage, do NOT use 5/3rd…read morein Grand Haven, MI STAY AWAY, they do not have good customer service, no statements either. I didn't even want to give them ONE STAR they are so bad.

I'm not sure how a bank can collect such friendly employees, but this branch sure does! Every…read moreinteraction I've had has been pleasant and helpful.

Absolutely awful! I was in a car accident and these ppl have made it a nightmare to get my medical…read morebills paid and prescriptions! Cameron Bartlett out of Lansing has no idea how to do his job and I'm the one suffering for it. Same goes for Noah Gale. Noah totaled my car when the body shop said it was reparable, and are giving me HALF of what my car is worth! I was suppose to get wage reimbursement, but haven't seen a penny. I was told the check was in the mail. A week ago!! The prescription card is a joke since it takes at least 24 hours to get "approval". And the local agent in Whitehall is a joke. Larry has been NO help at all despite my numerous attempts to get him to help me. I'm telling everyone I know how badly I've been treated and insist this is the worst insurance company to use. I have no choice but to hire an attorney and sue.

I'm sure you know how frustrating it can be to file an insurance claim, and the employees at this…read morebranch have made it incredibly easy and stress-free. The agent who was helping me is named Kelly, and I highly suggest that you speak with her if you need help. My claim was very different since I was filing a claim against someone who is insured by Auto Owners and I'm from out of state. As different as this case is, Kelly and Lisa have been extremely helpful in explaining what should be done and what they can do about it. I thought I would have to battle this out since seriously, NO ONE has a good experience with insurance companies, but this branch is definitely one of the best! Thank you Kelly and Lisa!

Worst customer service EVER!!! Trying to help a family member, who works 10 hour shifts and cannot…read morecall, and I was hung up on! Just ridiculous!! The woman on the phone kept speaking to me as if I was a child and she sounded completely fake and went back on her words like 3x! NEVER USE THIS LOCATION!

I have been insured at this location for many years. Great customer service that goes above and…read morebeyond every time. Highly recommended.