great service and clean. The operator was very nice and the equipment was far superior to most gyms…read moreI have been in. The system used at this gym was awesome and uses a very unique and convenient app to control access into the gym. all in all I give this gym a 10 out of 10 because everything exceeded my expectations and I recommend that anyone who loves fitness and working out to go try this gym one time and I promise you'll think the same. Thank you Chase (operator) for helping me out. Jason.

We were in town for a vacation and we called and Brian hooked us up with a week pass. Gym is…read moreconveniently open 24/7 with code and equipment is great.

I don't go here often. I only need certain machines for certain workouts, so I go only once a…read moremonth or so. For that reason, I always get a day pass. It's just 10 dollars, then I can do my workout and be on my way. Well today I go in and the woman at the front desk says, out of nowhere, "this is your last time coming here". Uh... what? "We only allow you to use a day pass 3 times a year. After that, you need a membership." Okay, first, that was a pretty rough way to bring up the topic. Second, when exactly did this become a rule? I've been coming here about once every month or so for years. She then says she can give me membership info on my way out. So I do my workout and yea, I'm thinking about this interaction. Did someone complain about me? Is there a problem and they're trying to discourage me from coming back? Well on my way out, I stop by the desk and ask for that information, hoping to also get this new rule in writing somewhere. The same woman gets an attitude with me over asking for the information she said she'd give me on the way out. I don't know what the issue is. I can't tell if it's me, or maybe she's got other stuff going on in her life and it's boiling over into our interaction. Who knows. She hands me some papers, and nowhere do I see this "day pass only 3 times a year" rule. Also, membership is nearly 100 dollars the first month and 46 dollars every month after that, which is kind of insane. You know what, I'll just do my workouts at home, and figure out some other way to do those exercises I need the machines for. Turns out you were absolutely right. That WAS my last time going there.

Our city should be so proud of our YMCA. Our son was recently here from New Braunfels, TX for just…read morea few days, and needed to work out. He was so impressed with our YMCA. I wish they would honor the Senior Silver Sneakers. They used to be great, but now they say we have to get on a waiting list???" I really need to get the water therapy!

Awesome!!! Great gym. I have elderly parents in Hot Springs…read moreand Eric Wenger the manager, welcomed me in. Dominique, and the rest of the staff was impressive. If I live in Hot Springs I'd be there every morning.

Do not come here on your vacation. They have no day pass will only sell you a $150 10 punch pass.read more

Lots of machines available and free weights, gym was cleaned and loved the ability to use massage…read morechairs.

My wife had an issue with her membership. Jack at the front desk help her. He found that she had…read moretwo accounts open in her name. He closed them and helped her get money back. Thank you Jack. Great employees

I filled out the contact form on their website later at night to get pricing information since…read moretheir website didn't have it. I decided in the morning to just give them a quick call for the info. He answered, asked if I was Madison since I filled out the form online, told me that he would call me back in 10-15mins, and then hung up... He didn't call back or respond to my email. So this wasn't about the facility itself, it might be great! It was more about the level of poor customer service I received. I'm disappointed because I enjoy supporting local businesses!

Please take my word when I tell you this gym is nothing short of amazing. I train 6 days a week and…read morehave been to gyms all over Texas! This gym is very clean, organized, and well equipped. It has a great culture and the staff was very professional.

The location is great, the amount of equipment is average. The best part about this gym is its…read morefriendly staff and owners. Richard, Kristi and Jack are all great people that will go out of their way to make sure you get a good workout. They are always there to answer questions or help in anyway. The spin classes and boot camps are amazing.

I spend a lot of time at a hotel across the street from this gym and always receive a complimentary…read morepass to workout there. Staff: Not helpful,especially if you try to bring something to their attention that needs to be fixed. Excuses abound. In fact, they become very defensive and can offer no relief or time frame when they will take care of a problem. They seem to be glued to their Iphones and social media at the expense of providing good customer service. Trainers: From what I've seen if you want a trainer that will follow you around with a clipboard while you go to different machines, then this is the place for you. Disturbingly, I witnessed many times when the trainer would leave the trainee doing exercises to take care of something at the front counter or visit with other patrons. This behavior is an accident waiting to happen. Machines: You'll find numerous units that flat out don't work and ones that should have been pulled from the floor years ago. There are a limited number of machines, especially cardio, so be ready to wait. You will also find machines that are missing pins making you search for one to steal from another machine. You won't find an abundance of new modern machines at this gym. The selection is slim and mostly outdated. Pool: The "heated" pool is cold. How hard can it be to provide your customers with a heated indoor pool? In this case the gym hasn't prevented the cold water from the outdoor pool from coming in to the inside pool. A glaring shortcoming that should have been remedied long ago BTW, there are six working chairs around the pool The other dozen or so are completely unusable and trashed. The great mystery is why they haven't been hauled away to the trash pile. Urgency: There is not sense of urgency from the owner or the staff to take care of issues quickly and professionally. What you get is excuses and promises about how great things will be in the future. Water: They actually took away the water coolers from the gym, leaving one water fountain for the entire facility, including upstairs and downstairs. How destitute must you be to yank water coolers from a gym? Plumbing: There is some kind of underlying problem with the plumbing that needs to be fixed. Expect toilets not to flush completely and leave a mess when you want to go. Locker room. While there are curtains up for the showers that will be all the privacy your can expect. There is nowhere to get dressed in private. Racquetball: I'm a big racquetball fan. I was surprised to find that the gym has co-opted racquet ball courts for other uses. The single court left need a lot of repair. The floor is uneven and they've actually installed a basketball hoop inside the court, which stops play consistently. In short, stay away from this gym if at all possible. There are plenty of good gyms in Hot Springs that will provide you with good customer service, machines that work and a place where your can complete your workout while focusing on your workout and not the huge problems with this place