Well, I finally got the call. They will be here to install the correct cover on January 11th. So,…read morejust under 12 months from original order the order will be complete. I understand that there are "supply chain" issues but just short of a year for a hot tub cover? I'm just happy to finally get the call. I was beginning to think that it was never going to happen.

Highly recommend Lifestyles. Their products, team and customer service are outstanding.read more

We've been customers for over 17 years--they put our pool in. Always helpful, can get quick…read moreservice, love the staff.

Solid local business. They've been around forever and have polite, friendly customer service.read more

We have been customers here for quite some time. Never have I seen something this awful when it…read morecomes to customer service. Our father passed away in October and it was a tough time for all of us. We had plenty of family coming through the house and we enjoyed going in the hot tub now and then. However, we noticed the water level was a bit low at times, so we called Lifestyles to come take a look. The first service rep came out and claimed "the water level was too high and he needed to come back at a different time." We were ok with that. The rep charged us $164 for a service visit and informed us that this charge would count towards the next time they came out to check. Again, completely acceptable. Then, the problems started. The rep took more than 2 weeks to come back out and when he did, he only claimed "the cap was too loose so we tightened it." He proceeded to charge my mother additional fees for that. That didn't solve the problem, however! We still noticed the water levels were low. We called them back to have them come out and fix it (as they should have the other 2 times they came). They did, but then proceeded to charge my mother ANOTHER $164 for a service visit. Basically, doubled the service visit fees despite a single fix and the reason for the multiple visits was their fault. When we reached out to them to discuss the charges, the person on the phone refused to transfer my mother to the manager and claimed "these charges look standard." Refused to help my mother with ANYTHING! Needless to say, we will NOT be giving them our business anymore and I would recommend the same to anyone else

The staff was very informative and knowledgeable. From choosing a size, choosing treatment options,…read moremaintenance, installation, etc. they took hours with us. They understand that it's a large leisure purchase and you want to be sure of what you get. They also gave us all the treatment chemicals free to start out with! At the end of my first month I brought in a water sample and they used a machine to give a detailed readout beyond what a test strip could do. Then the manager plotted out all the steps to bring my water into all ideal ranges and also wrote me out a cheat sheet for future use. I would definitely recommend using them and I really value that they are local.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

I was charged $249.00 for a repair to my spa because this company is using a play on words for…read moretheir service call. Here is their quote wording, read carefully. Check my google review. Unhappy long time customer of this company. No company charges $249.00 per hour, unless you use a play on words. Diagnostic Service Diagnostics Service: Our diagnosis includes troubleshooting your pool or spa equipment. With this diagnosis, we will provide a quote to the customer for the repairs, if needed. Your quote will also include a credit of -$100 towards the labor of the repairs. * This credit only goes towards the labor of the job, credit will not go towards the parts for the repair. *

Our outdoor hot tub has always had a small issue where it would trip itself off once in a while,…read moreand just needed to be reset with the breaker, however, recently (late November in Michigan) it was tripping out every day, and I was about to pull the plug (see what I did there) and winterize it, and sell it in the spring, when my wife suggested I call in the experts. Well, in came Affordable Pool & Spa, arrived on time, within a couple of days of my call, diagnosed the problem, explained it clearly, ordered the part, and within 2 weeks, our hot tub is back giving us a wonderful spa for the winter. Great job guys, would highly recommend, and would use you again with no hesitation.

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!