Very unwelcoming to outsiders. We are visiting Suncadia for the weekend, and was hoping to drop off…read moreour two sweet dogs at this place for a day. They just completed all their shots last month. Now I understand if the owner wants to meet the dogs first to see if its a fit, so I was hoping I could email all the records, and then bring them to this place on Friday morning, do the temperament exam or whatever, and then if its a fit, then I could leave them for the day. But no, she didn't want to entertain that. If you're coming from out of town, look elsewhere.

We found this place for our yellow lab who we absolutely adore. We did a (drop in) pre-visit to…read morecheck it out and was amazed at how clean and friendly the owner and manager Aris were. The next day we brought our dog and he gleefully went in and hung out with their dogs and had some "spa" services and returned to his suite. Picked him up the next day and he was so happy. What a great experience. Highly recommend this fantastic home away for any four legged family member!

Doodle paw ranch is an especially great place to purchase a doodle.They have a great facility and…read morereally take extra care of there puppies.

I am deeply disappointed by the "greeting" I got at my car when I was 2 min late to our FIRST…read moreappointment with our dog. After she confirmed who I was, I said I needed to grab my kids from the car and her response was, "okay, we're running late". As I gathered my two toddlers from my car with my dog, every part of me wanted to cry and say, I'm doing the best I can. It was a horrible way to start the day, the doctor couldn't have been nicer but I think in the future, there was a much better way that her staff could "greet" a new customer. It perpetuates the narrative that any one persons feelings/time is more valuable than another's... and that's just not a way I live my life or choose to treat other people. I deeply pray the next experience is met with more empathy and understanding as it was 2 minutes past the appointment time I was given.

I brought my German Shepherd here to stay a couple of times and they did an amazing job at watching…read morehim while I was away. They are very thorough with their guidelines but it's only to protect your dogs from choking on small things such as toys or treats. My GSD was known to have behaviors such as fear aggression and separation anxiety but their staff made him feel very welcome. I brought him in muzzled the first time to meet the place as I feared he would bit the staff, however, they requested I didn't muzzle him on his first time staying. To my surprise, not only did he not bite any of the staff, but he would also let himself be pet by all the care takers and play with them. I'm truly thankful for these guys.

Dogs looked great, no problem there . Grouchy, abrupt woman in office was very difficult to work…read morewith regarding costs. I had to leave my dogs for two weeks because of an emergency. She initially said $1060.00, came down to $960 and said we'd see when I got back. I'm 85 years young. I had a difficult time navigating the many numbers to call, email address etc. also, numerous times when they are open, drop off, pick up, etc. Because I like Chelsey and the dog did well I may go back

Klaus and Regina are wonderful! The dogs loved it here and we will absolutely use them again if we…read moreare back in the area.

Our two little dogs were in great shape when we picked them up after two weeks. I will definitely…read morebe using them when we go on vacation again.

We needed to find a kennel for our English bulldog while we were staying out of town, near Yakima,…read moreWA. We did a little bit of calling and research and chose Cottonwood Kennels because their customer service was just wonderful! The owners and staff were so accomodating, reassuring, and helpful. We needed to leave well before pick up time and they went above and beyond to work with our schedule. Our pup even got a bath before pickup!! The kennels were temp controlled and the yards were clean and maintained. "Max" seemed to be a happy camper both while being dropped off and picked up. Thanks so much to Cottonwood Kennels for helping make our trip just that much easier!

Janet talked and told stories the entire time, not helping us work on anything with our new dog…read more She answered two phone calls during our session and a Rover request. The final straw was talking about using horse dewormer to treat MS. When she was talking and went over an hour (no training involved), she charged us for an hour and a half.

Janet has been watching my rescue GSD for over 2 yrs now. My dog Belle loves spending time at her…read moreplace. Janet not only spends quality time with all of the dogs & is very attentive to them, she considers them family. She has made working & training dogs a lifetime career & it shows in her immense knowledge. I can go away for a day or a couple of weeks & always know Belle is in the best of care with no worries....Thank you Janet for all that you do.

They told me my dog's heart was slightly enlarged. I asked why; they didn't know. I kept taking…read moremy dog to see them for 9 years. She had a bladder infection, so they told me to bring a urine sample. I had a devil of a time getting it, so they said they could take it from her bladder. The test results were no good because they had gone all the way through her bladder and into her bowel. Nothing else was done. She was almost 10 years old when I took her to my daughter's vet. Her heart was so enlarged that x-rays said it was cutting off her trachea and her esophagus. She could barely breathe. The vet referred us to Pullman. Long story short, a simple operation could have fixed her heart if we had caught it sooner. Meanwhile, her bladder was so infected that mats were floating in it. They gave her meds, which extended her life for about a year. She finally died of a kidney infection. All of this could have been prevented if anyone competent at that clinic had actually done anything besides shrugged their shoulders.

We have been going to Valley Vet for the last 3 years and have been extremely happy with how our…read morepets have been cared for there. The honesty and transparency for pricing and issues has always been incredible. More recently, we had to say goodbye to our dog Barley in a manner that was quick and unexpected. We made a late night call to the Vet and Dr. Hayden saw us at 9:30pm despite being there all evening with another pet. We learned then that there was a high chance Barley had an aggressive form of cancer and Dr. Hayden handled the situation with empathy while also being realistic with what we were likely going to encounter after we had her in for an ultrasound. The Vet scheduled her the following day for an ultrasound and we were informed she had a massive tumor. The conversation with Dr. Hayden was, once again, empathetic and allowed us to make a decision within Barleys best interest. When we had to say goodbye to barley, the staff was extremely kind and the process was as uncomplicated as you want it to be during such a difficult time. Valley Vet will continue to be the care we seek for all future pets because of how they truly treated us and Barley like a member of their family. In the week that followed, we received a letter from WSU college of veterinary medicine detailing how Valley Vet had made a donation in Barleys name for the Pet Memorial fund. This kind act not only made us cry (in a good way) but also showed they genuinely do care about the family's that go to their office. Thank you valley vet and Dr Hayden for all that you do!

We have had our chocolate lab, Lucky, for almost five years. He came to us from a foster our kids…read morehad and they wanted us to take him since we lost both our old age dogs the same year. Well he jumped right into our senior life. We have always taken our dogs to "camp" as we call it when we travel or just want him to have a play date with other dogs. That being said we research where our puppy is going and give it a few tries to make sure he is treated right. Ellensburg Pet Lodge fills the bill as he can't wait to "check in" and when we pick him up he is happy to see us. When he gets home he collapses so we know he has a busy day not just stuck in a cage. Great staff and you can tell if someone is just putting up with animals or they have a passion for the work. We also like that they support Josies Missfit's as this is one of our favorite's we financially support too.

Had to add another note. We were away for a cruise and one of our dogs staying at the Ellensburg…read morePet Lodge had a health crisis. Cayla was so wonderful--she stayed in contact with us and went so far above and beyond what we could have asked. Little Pippi is doing great now and we could see how much love and tender care she'd gotten. My only wish is that I could add more stars! Five isn't enough!

Susan has lovingly cared for my cats and my dog for several years. When she first started with us,…read moreI had two very senior kitties. When they passed, Susan was so kind and thoughtful - sharing memories with me. When I brought home two new rescues - she was so excited for me - and excited to meet them. As my dog grows older and more fragile, she shows such compassion - making me so grateful to have her in our lives. She has always gone well above and beyond, making sure to send adorable pictures of 'my boys' when I travel, and update her notebook with details from each visit. When she needs to take some time off (very rare, and always with a lot of notice), she coordinates substitute pet minders as needed. Her experience working for a vet just adds to my comfort in leaving my pets in her care. When my pets need pills or special care, she works with me to make sure all is administered if I'm not available. I have recommended her to three different friends, and they each speak glowingly about her service. She will work with folks for regular visits, or for vacation care.

Susan was the best dog walker we have ever had! We moved across the country, and don't know how we…read moreare going to find anyone who could compare. She is kind, thoughtful, and we never had to worry with our dogs in her care. I could sense that Susan is great with dogs, and cared about ours like they were her own. She is always reliable, communicative and very personable.