Pretty typical H&M, perhaps a bit more organized than some I've patronized in the past…read more This is a brand-new store, which most assuredly is the primary reason it's so darn organized and looks so polished. It's still shiny and new! Nonetheless, it's a nice store, typical for H&M, with attractive displays and carefully designed "sale areas," etc. I was pretty excited to see this place finally open. Alas, it seemed like construction took forever, as in months behind the schedule! I don't get what the holdup was, but the final product looks pretty great. Indeed, this is actually a pretty large H&M in comparison to some, which is great because they have so much to offer. I was impressed by how well this place was run upon my initial shopping visit here, but I hope the service and cleanliness don't go by the wayside after it's operational for awhile. At least, that's what I've noticed at other H&M retail locations I've shopped in before. This one had a really nice layout and better than average selection, including on the men's side of the store (my husband was pretty happy about that). That isn't always the case. At any rate, there were no clothes jumbled together or displays in disarray or items that looked trampled on (something I've seen before at the H&M in Novi). The service was pretty good, with friendly (though not particularly "super friendly") salespeople. The clearance section, while this is a new store, seemed rather well thought-out, too. If you want inexpensive, on-trend "throwaway" fashion, I would have to say this is the best place in town. I found multiple cute sweaters for $10 and most items were $20 at the most- honestly.

I have always liked this particular store. It always has a nice selection of both men's and women's…read moreclothing and accessories. Their "sales" and clearance sections are nothing to write home about, but they sell really attractive clothes and prices are pretty average after all of their well-advertised discounts. In all, the store has great variety and decent customer service. Displays are well-maintained and attractive, never messy or unorganized, regardless of clearance sales. They have a nice display of jewelry and sunglasses at fairly low prices. It's one of my husband's favorite clothing stores. He drags me in here whenever we are shopping at GVC.

Great location. Staff is super friendly. It's also a great place to easily return Amazon items…read more Park by the Sephora side for returns.

FIRE SUE!!! My sisters and I went to go get underwear at kohls today and SUE shook her head at us…read morethe WHOLE time she was checking us out and then had the AUDACITY to deny us service because we were using our fathers card (he gave us permission to use) while he w at the hospital with our dying grandpa that has brain cancer.

Came to buy a dress shirt or two, but instead left frustrated without buying anything. Very little…read moretraffic, but no associates assisting or straightening out in this department. The same exact products in different spots with contradictory price information. Best example (one of many) is the shirt in the picture. Is it $12.99 each, or $40 bogo-half-off? Only reason the score isn't lower is because other departments I passed through looked better.

A newly upgraded JCP!…read more I like the upgrades, including the remodeling effort and the mix of higher end diffusion lines (MNG, Liz Claiborne, etc) with old stalwart JcPenney brand staples, like St. John's Bay, etc. The prices are still good and they always offer plenty of discounts. Some of my best "cheap chic" purchases have come from here off the clearance racks in the clothing and jewelry sections. With one of the those $10 off a $10 or more purchase, I snagged a necklace for free- well, almost free as I just paid the tax. That happens more than you would think. Another time, I picked up some nice flannel sheets for my queen size bed on clearance (75% off) for only $9 after the the coupon. See, dreams do come true. I think the housewares department located upstairs is really nice as well, especially with the new Jonathan Adler home decor line. I love that stuff. Its' fun and whimsical style meets affordable chic. This store, like other JCP stores, has a Sephora as well, although it's not as well-run as I would like it to be, but I'm glad they have one. This store is always clean and the displays are always neat and tidy. Customer service is hit or miss, but that's pretty much my only complaint.