This place is huge & has a 5 payment counters in men's floor level. The worst part in this place is doesn't have way to hospitality to their customer & have to wait for PLUS 30-40mins, only one staff in a counter & other staff are just roaming around to fix other shit except fixing the big problem around her. read more

Customer service is lacking from most Macy's stores I've been in. Was here last week jewelry shopping. Sales woman asked if we needed help, we said we did, she said I'll be right with you. Well many "right with you's" later she ignored us and helped another customer. We departed the jewelry dept in search of something else. When we couldn't find what we were looking we started looking for a sales associate and could not find one so we just left the store without purchasing anything. I found this to also be true in their flagship store in Manhattan. Guess Macy's needs to have Gimbles across the street again, that's when they wanted your business. Not so much anymore, sad! read more

Update!!!!! So I traveled an hour to the store this afternoon in the rain. I must say I had to privilege to speak with a gentleman named Leo. He was friendly took timely hear me out and solved my problem. Thank you Leo people like you restore my faith in Macy's and why I will come back.Day 4 update. Different day same story. I called no one picked up automatically transferred to a different country they try calling but no answer. Another update. I called today and was transferred to the Philippines I spoke to a very nice young lady who tried calling the store but got put on hold. So then she called another number and reached someone. A guy named Juan he said he wasn't from that department but took my number and reassured me that the manager from the jewelry department would be calling me shortly. So after waiting 5 hours for her to call back I tried calling again and once again the same old routine. I guess this 60 year old man will have to walk 30 minutes to the bus then travel a hour each way and go to Macy's because it's too much to ask for the staff to pick up a phone. Day three update. I've called 5 more times and and the store doesn't answer and once again I'm transferred to Columbia ( the country)and they put me on hold and never return. Day three I call the store no one answers I'm automatically transferred to God knows where someone answers they can't answer my question so they transfer me back to the store. Guess what no one picks up. I regret ever walking into this store!!!! Day two of calling and no one picks up in jewelry!!!!!! Just tried to call the jewelry store was on hold for 40 minutes. Hi staff FYI when the phone rings that means you are supposed to pick it up!!! read more

Do not go to the shoe department near the end of the day. I went into the store one hour and fifteen minutes before closing. Not five minutes before closing. There is this heavy set lady with glasses that is about five foot five that should not be working there due to the fact that she does not want to go look for your shoes. Guess her physique told her that she was done working for the day even though the company pays her until closing. I'm guessing that it's too much running around for her so she makes up excuses as to why Macys do not have them in stock. Also, there is a slim guy that is about five foot seven that appears to be Caucasian that thinks he's a prince of some kind or some kind of royalty. He is very arrogant and feels as if he is too good to be Al Bundy in a shoe department. He doesn't want to work either. If you want to act as if your royalty at least dress the part. He looks like a total bum. Or maybe that he only wants to help certain looking individuals from what I observed. Do not get either one of them mad because you won't get what you want and they will tag team to give you the runaround. For people like this, if you hate your job, quit. If you didn't feel like working that day stay home instead of being a turd to the rest of the world. read more

Just got off the phone and had the worse experience. I am a frequent shopper at Macy's and a card holder. I needed an old receipt for a purchase at that store for warranty purpose. Mind you I called the regular custom service and was switched to the store. Rude is the kindest word I could use the way I was treated. Patrica , who's supposedly the manager in the luggage department would not even get on the phone with me and Willam refused to even give me his full name or hers. Furthermore I was on hold with the regular customer services and they hung up on me. Macy's , if this is how you treat your gold star customers , I can see you will have a dim future and why dealing with Amazon is much easier for most. You will also see a picture of my defective product read more

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I lived in the area for over 20 years. What a sad dump this place has become. It's like they are investing in being horrible and inconvenient for customers. All the price check stations are taken down. You have to stand in line to check the price. Or you can try another department where they may or may not help you depending on how their mood strikes them or they'll say - ït's not our department". Customer service? What customer service? Go to Russia if you want to experience that once-universally-expected luxury. I'm serious - it's much better there; store employees will greet you, smile at you, offer help - it may have been once found at Macy's stores too but long gone. Fitting rooms - only one on the whole floor is open. All the mirrors are surrounded by the clothing racks with about 1 ft of room in between so if you wanna see how a coat sits on you from a distance, bring your own drone. Sadly, this is a general trend of NYC - decent into the lowest standards. As far as this store, it's a perfect example of why retail is losing to the Amazons. I found a couple of pieces that I kinda liked but I abandoned them because I didn't wanna spend an extra minute in this place it's too disgusting. read more

What a mess! Before Covid, I visited New York twice a year to be with family. I finally got back in April after a two year absence. This store used to be a favorite stop. Not any more. It's worse than Ross. No sales people to help, just lines at cash registers for purchases. Clearance, called Last Act, is literally thrown together with garments all over the floor. If you still want to shop Macy's, just do it on-line. The prices are better there too. read more

I'm not a fan of writing bad reviews but considered the experience I had, I had to record it somewhere. My family and I made time in our schedules to go shopping for the pre-black friday sales. When my brother was unable to find the jacket he wanted in his size, he requested help finding the correct size. Not only did Vanessa, who's a manager there apparently, fail to delegate the task to an employee who would be capable of locating a jacket, but she was helping other customers who had asked for help after my brother did. Then she had the nerve to disappear for 45 min, and then sent back the jacket in the wrong size with someone else because she was barely paying attention to him when he spoke to her. Another manager Natasha had to help us afterwards and told us that there were no jackets available in the store in my brother's size. Vanessa had said there were 20 jackets available in my brother's size and that was the ONLY reason we stuck around waiting for it to be brought out from the stock room. Then Natasha tried to compromise by saying she'd give me a call when the jacket became available, which was sweet of her, but of course we never received that call. Honestly, it was such a disgusting display of how incompetent people can be at such a simple job. I've worked retail and I understand how busy and hectic it can get, but you don't just disappear when you've made a mistake. At least, own up and apologize, we would've been more understanding if she had just admitted that she was in over her head that day. Instead, she avoided us completely and when I asked where I could file a formal complaint, I was just given vague answers. This store is pathetic and the employees don't give a shit. Don't waste your time here because that's all you'll be doing - wasting your time. read more

Whenever I'm in here and ask for something I'm told "it's on the ___ floor." When you ride the escalators in the middle there's no way to tell which floor you're on. No signs, no directory, no item lists. I've even been told "you're on the second floor" and "you're on the third floor" by different associates while on the same level. If that's how you're going to give directions can you either label the floors like every other Macy's in the world or give better instructions? Thanks. read more

On a weekend afternoon, yeah, this place can be a mad house. Crowded lines waiting for two open registers, a long fitting room line -- make sure to allocate plenty of time to waiting. During the weekdays, it's significantly better. Only a small line, and I was able to go in and out of the fitting room multiple times, without having to wait for a worker to count the clothes I was bringing in with me. My biggest issue is not with the clothing itself, the sales rack, or the customer service-- all were satisfactory enough. But I really disliked the fitting rooms. They used to lock. Now, a majority -- and there aren't that many rooms, maybe 6 in total? -- do not close properly and/or do not lock. Some have no lock at all, some have locks that don't even work. So in the middle of trying on clothes, a girl swings the door wide open. Off putting when you're half dressed. The most annoying part -- it's pretty obvious if a fitting room is occupied considering the doors are not thick, full, solid pieces. You can definitely peek movement or a person behind the door. Also, the rooms/stalls are open, meaning they show everyone's legs. So...if a door is closed, why would anyone assume it's an empty room? Why not duck your head an inch and take a peek? If there are legs....don't enter! Takes away from the shopping experience, and makes me wish they had someone to monitor the fitting rooms again. They used to in the past. Would only come here if I needed something specific, or if there was a coupon expiration. I had Macy's money and it was the last day to use it. Otherwise, I would go to a different location or order online,. read more

I don't come here to shop, not because I don't like Macy's, but because this particular Macy's is an unorganized mess. I do come here to pay Macy's bills or make exchanges/returns from time to time, but even that can't be done without a nasty sales associate who has an attitude problem. I'm not really sure what I did other than say "Hi, I'd like to pay for a Macy's bill," but its seemed to irritate everyone I've said it to. And don't even get my started on the non-existant customer service from the clueless "employees" who are more rude than helpful. "Excuse me, where can I find..." "I don't know..." "Ok..." or "I hope you guys know you're looking at girl watches," while my friend and I were being laughed at. Seriously? Macy's, whip your incompetent staff into shape. You don't need any first-class employees, but don't hire the class-less ones either. read more

I wish I could give this place no stars at all. First of all not every person receives gift receipts during the holiday season but if the package is in perfect condition and contains the Macy's return label I do not understand why it is so difficult to get store credit. Also why is it that I always see a little group of about 3-4 employees gathered around one register just chit chatting. Meanwhile, there is a long line with about 25 customers standing waiting around for the entourage to break up the party and get back to work. Then the employees give you an attitude as if you just ruined their day. I'm sorry for intruding on your work day and requiring service to checkout with the items I have in my hand. My prediction for Macy's is that it will go out of business within the next 10 years due to lack of service and the made up return policy employees make up to their benefit. Just order whatever you need online because this place is just not worth anyone's time or money. This place is horrible! read more

Tonight was my last visit to this Macy's location. Yes, it's true, I've finally had it. After five years of shopping here I'm freakin DONE. The store is always a wreck, it looks like a tornado has passed through everything. The juniors section and the women's shoe sections are the absolute worst. It's impossible to find things or in some cases even walk down the aisles because they're clogged with dropped clothing. The racks are disorganized; clothes are tangled up with each other, random items are draped over others. In the shoe department the employees work on commission for some reason, and you're expected to remember the name of the person who fetched your shoes for you from the back room. I actually had a cashier tell me once that they would not ring up my purchase because I could not tell them who helped me- seriously. Today I came in and dealt with that. It was about 15-20 minutes to get into a fitting room in the juniors section, which is the usual amount of time you wait. This time there was no attendant, which was great because it meant I could take in all 15 of my items at once. But once I got into my fitting room I saw that no one had been there to clean for some time- there was a MOUNTAIN of discarded clothes in the corner, and the bar to hang your clothes on was overflowing. I heard other women commenting around me- all the rooms were like this. The lock on the door did not work. The room itself was filthy, and the whole place smelt like urine. Yes, urine, which isn't the first time I've noticed this. Disgusting. When I had decided what I wanted I went looking for a price checker. I couldn't find one, but I did notice a group of four Macy's employees who looked like they were from corporate. Big smiles, eager to help, clipboards, etc. They took the time to point out where the scanner was, and to also tell me about the Macy's app that lets you scan any Macy's barcode and bring up the price. Which is great if you want to give Macy's certain permissions on your phone, I did not, so I went to the price checker and...it was broken. Then it was time to pay. Macy's has always had the slowest, most miserable cashiers of any store I've been to. Someone is always doing a 20 minute return, or trying to pay a credit card bill that has complications. They move extremely slowly and clearly do not care. But why should they? I've had two friends work for the company and they tell me awful things about how the employees are treated. They were clearly short staffed today, as it seems they always are, and who wants to do the work of two or more people for the same amount of money? Anyway, I waited about another 15-20 minutes on line, because right when I got to the register my cashier left to help a woman get an item. OK, that can be understandable if you're short staffed. But she was the only woman up there (the other cashier had also left her register to do something regarding one of those complicated returns). Instead of coming back to the line that was now about 8 people deep, she began to dress a mannequin. Seriously. She did this for a good 10 freakin minutes. I want to give her the benefit of the doubt and say she gets penalized if the mannequins aren't prepped right, and she did thank me for my patience when she returned, but that's just ridiculous. I hope the guys from corporate were taking notice of everything here, but who knows. JCPenny is so similar and yet it never gets like this. If you can believe it, even H&M and Forver21 have less nonsense, shorter lines, cleaner stores, and better employees. Seriously guys, if you don't want to maintain your store, treat customers and employees alike with respect, or put in any effort to make money- leave. It's a nice chunk of real estate that maybe someone else would be better suited to take over. read more

WOW. I've never liked this Macy's but it was only after a rude experience that I felt inclined to review and would ya look at that? All these ONE STAR reviews. There's basically no customer service here. Here's all the reasons why no one should shop here: 1. Rude sales associates 2. Poor customer service 3. Store is in disarray 4. Packages are opened dirty 5. Lines are long and move extremely slowly 6. Overpriced items even when they're on "sale" And while I've been to this location many times, I've never felt the overwhelming urge to rag on them until today. I'm in the market for a new mattress and wanted to take a look at their labor day sales offerings. I go in and peruse the mattresses noticing a man wearing what I could only describe as a south-western, cowboyish outfit just sitting there relaxing. Turns out he's the salesman! And the reason why I finally found that out was because he came over to bitch at me. Yes, don't bother to greet me or to see what I may need help with and only come over to tell me I couldn't be holding my coffee. It was empty btw. Ugh. Worst Macy's location ever. read more

What esle can you say about Macys tho. Its THE store to shop at for most all name brands. Plus this Macys is located inside Queens Center Mall and this macys is all 5 floors inculding the basement, Their is nothing more to say about this Macys tho because ALL the macys are the same to me LOL. Just know that this Macys even tho its in the Mall it doesnt get that crazy or packed at all even on holidays which is shocking to me. read more

Just because it's Queens doesn't mean that the customer's doesn't have a shred of expectations. To me, this Macy's seem like it gave up trying long time ago. Everything is a mess, the merchandises are not displayed neatly, yes, neatly, i don't expect them to make artsy displays out of kitchen electrics or housewares, but come on, they look like the truck just came in and dumped everything in. Overall, the staff are full of attitudes, the store is messy, and you know what, there are plenty of stores within walking distance, for example, Century 21 in Rego Park, or Marshalls, heck, even Target is cleaner and neater. read more

Apparently some of the registers magically open for customers who are buying 300 dollars suits. During the weekend we had one associate literally just point to us and said this register isnt for you.. go there. It was very demeaning and rude. Might as well spend my money somewhere else. My suggestion is maybe giving refresher courses to associates in the department on how to talk and treat their macys customers. read more

I don't mind Macy's in general. The one on 34th is by far one of the nicest one's I've been too, but its HUGE and I find it ridiculously overwhelming and difficult to navigate. I was glad to find a smaller, and hopefully less overwhelming Macy's nearby. Yes, this store doesn't have layers and layers of levels and sections but nevertheless it is not easy to navigate. Evenings and weekends are packed. Clothes are flung onto the tops of racks and into piles. Even if you manage to find what you are looking for, good luck locating it in your size. The building and store are older and in need of some TLC. That I don't mind, and remind me of the Macy's back home that have this clearly date and unkempt feel. But, feeling like the store is dirty, filled with rude customers and unhelpful workers leaves a stench in the air. read more

I found what I wanted, no staff member offered to help. It took me some time to make the best selection. There were staff members, everyone seem busy talking and packing minding their own business. I went one register with a young woman standing there and told her I would like to pay, she said not at this register. You have to go over there. Over there had a long line, the only register with a cashier. This guy was Pleasant and helpful. Second time this is happening at Macy's, no cashier. Ann T. read more

This macys is a let down. I walked in and the makeup counters all blasting there own music so all you hear is a bunch of different beats playing at the same time. Whatever a mess! Then we go to the mac counter and it took us like 5 minutes to finally get a mac employee to help us. This lady finally helped us and she was nice. Therefore, thats the only reason this macys is getting two stars. I went to the womens bathroom on the second floor and that bathroom was pathetic. There was paper all of the floor. There were two out of order stalls. One sink didnt work. This bathroom was pathetic. The manager of this macys sucks and the restroom attendants need better training because that place was disgusting. WORST BATHROOM EVER. read more

I was at MAC cosmetics today in Rego Park. And had the worse customer service by Mikala. Terrible attitude and not willing to make an effort to help me. I asked for the floor manager and her manager and said they had just left for lunch. When they were there the whole time. I had my receipt and all I needed is to exchange. Unacceptable customer experience!!!! read more

Most ridiculous register system. You cannot pay for a shirt in the shoe section, there's another finish line shoe section that is completely separate from the Macy's shoe section. So you literally have to go to separate registers for each transaction?? read more

I visited men shoe section today around 3 pm and all the workers having fun chatting. They do not care about customers at all.please hire some new employees who actually cares about their jobs. Waste of time. read more

I have been to many a Macy's and this is the worst one I have ever been to. Clothes are all over the floor, cashier lines are incredibly crowded and staff seem inattentive and are not very helpful. It's a madhouse. read more

It is incredibly hard for any establishment to get only one star from me. But for this particular Macy's, I'll make an exception. The customer service was so bad that I wouldn't hesitate about giving it zero stars. Well..here's the story..I bought a dress a few months ago..but then I decided I didn't like it that much when I got home. I figured I'll return it some other time when I'm not swamped with homework, projects, etc.. And why not? Macy's has a 180 day return policy. I found it a couple of days ago and realized that it's been five months since I bought the dress. I rushed to return it. The cashier told me that it wasn't ringing up with the price (something about it being down to a penny). However, I provided her with the receipt and I was sure the return policy was 180 days. She refused and I asked to see the manager. She called the manager and told me that it couldn't be done. I knew I was wronged. The return policy clearly says 180 days and I asked to speak with the manager myself. Turns out the manager approved my return over phone, but the cashier had the audacity to lie to my face and say that she didn't. It's also annoying that one has to go to the same floor you got your merchandise from to get a return. (only at Macy's ...sigh..) Unfortunately, this is not my first horrible experience with this Macy's. Horrible cashiers, long lines at the register read more

I ordered a mattress from Macy's over the phone during their 4th of July sale and arranged for delivery. I wanted it as soon as possible since I was moving to a new place and leaving my old one behind. The soonest they could deliver it was one week after I ordered. Based on the date they gave me, I scheduled movers, took a day off, and prepared myself. One day in advance I called to check on my appointment and see what time I should expect them. They told me I didn't have an appointment for the day they given me a week before- in fact, althought my credit card had been charged, I had no delivery appointment at all. Talking to the supervisor Steven in customer service did nothing- I was offered free delivery or upgraded mattress. After three hours of back and forth with them on the phone, I cancelled my order and thank God I found a company that was able to do next day deliver so I don't have to sleep on the floor! So surprised and disappointed that a big place like MACYS with such a big name offers such crappy service. read more

The fitting room smells SOOOOOOOOOOOO bad. I used to like going into this Macy's but their selection is kind of wack now. All I came out with was a shirt for my mom, and a tube top and bralette that I could have gotten anywhere but bought here because they were each around $4. Shoe selection kind of sucks too. read more

Slowest employees. Employees don't give a damn about you. Ask a question? They don't know. They don't care. They give you a face if asked more. Holiday sale? Only 2 registers open on the entire floor. I waited in line for 50 minutes here to return items. Customers here rage left and right. Most unorganized Macy's I've ever been to. Save yourself. Don't come here. My first and last time here. read more

I wish I could give negative stars to this Macy's. I'm from California and I fell in love with a particular dress. I was told at my local store that there are two dresses available at this store so I gave them a call. Hoping they will have at least one in my size. Mind you, I used to work at Macy's not too long ago so I understand how busy it can get, but I have NEVER treated any of my customers like this, even if they yelled at me. I call the juniors department and a woman who already sounds flustered, answers with an attitude with, "hello?!". I ask if this was the juniors department because duh, you didn't answer with thank you for calling Macy's junior department, how may I serve you with outstanding service? She replies with a "yes" with an attitude like, duh. So rude! Anyways, I inform her of the angst I'm in and how I've been searching all of my local Macy's for this dress I'm in love with. But before I can finish my sentence, she interrupts me and asks for a number. And then while I'm reading the number, I can hear her talking to another employee. She then returns and says "well? Number?" I've never been served with so much disrespect. I give her the number blah blah, I tell her that according to my store they have two blah blah. Now, I know from past shopping experiences that when it shows one, chances are slim to none. When there are two or more, there is at least one there. She doesn't even finish looking it up and says well yeah, if there's two then it's like finding a needle in a haystack. I understand that, But it's not like I can fly over there just to buy a dress. I'm not that in love with it. And that's what they have this search option for, so I can inquire for it at another store, and they ship it to me. Here's the kicker, you ready for this one? I bring it up that, "I was told that I can have it shipped here, I'm in California". Her response... Get this, " that means I have to go look for it and you can't expect me to do that!" are you serious, did I just hear you correctly? I just reply with fine I'll look elsewhere, and she replies with a disgruntled "fine" like I was bothering her. I mean, I understand you are busy, but you don't have to give me attitude like that. So much for customer service. No wonder this store has a 2 star review. Macy's should be ashamed. This is not what Macy's is about. I ended up finding the dress in Massachusetts from Sara at the Dartmouth Mall. If you're looking for something out of state, give them a call out there. They know the meaning of customer service. read more

I like Macy's however this one always seems dirty and disorganized and the staff walk around like they hate their jobs and when approached they act as if they are doing you a favor...come on... if you hate your job...find another... it shouldn't be so painful that it's written all over your face and your body! The store is a reflection of that! read more

This is one of the most messiest department stores I've ever been to. Despite that, I still frequently shop here because of all the good deals you can find from the sales racks, especially if you have coupons. You do have to have to be willing to dive into the racks and search for good deals though. There are lots of sections with different styles and brands, but don't bother looking at non-sale items. They are extremely overpriced. Service is also always really slow. Some representatives are nice and friendly, but others have terrible attitudes. Often times I am trying to look around for an open cashier. Where are all the workers?! They really need to work on their customer service. read more

I honestly try to avoid this Macys. It is very unkept and none of the workers look like they enjoy being there. (I don't blame them). Nothing exceptional about this place. If you really need to shop at a Macys, go to herald square. They have more of a selection, even though it's easier to get lost in lol. The staff at herald square seem more pleasant anyway. read more

The usual chaos at most Macy's doesn't scare me - I am Macy's lover wherever I go because I can always count on them to find a steal! On this visit not only were there sales from the crazy Black Friday weekend - the AMAZING Friends & Family pre-sale was on! This Macy's is no Herald Square, but you can always find little something. My favorite place in here is the women's shoe department - Ahhhh well its my favorite in every other Macy's too - LOL. On this visit the department was surprisingly organized despite the crazy weekend sales. The associates although busy made sure to make contact. For all my Macy's lovers (we need plenty of browsing time in here) - the real reason why this location would be is a desperate go to is because parking at this mall is way TOO EXPENSIVE and street parking is pretty much non existent. If you are traveling here by mass transit it may not be as bad, but one thing that most can agree on about this neighborhood is the high congestion. Queens Boulevard is a heavy traffic street add neighboring LIE and Woodhaven Boulevard - forget it! Traffic nightmare. Unfortunately not to Macy's' fault this would be my last resort location because of the pricey parking prices and the heavy congestion. read more

I came here to return an item, everything went so smooth. No fuss or hassle. The store was a little unkempt and when I wanted to inquire about some items I couldn't find a sales associate to save my life. Some of the items were a little pricey and wasn't worth the price. Other stores carry the same items for less. read more

I want to emphasize that this review is SPECIFICALLY for Macy's at Queens Center Mall. I generally like Macy's, I believe I gave 4 or 5 stars to the Herald Square Location, Unfortunately I can't say the same about Queens Center. The selection in the Men's Dept. is mediocre at best, with the exception of Men's Shoes which has a good selection. I am giving 1 star because of the store staff. I am not normally one to talk negatively about store employees, because I have worked for several years in stores myself. However, the attitude, complete disregard for you as a customer, and lack of knowledge about store events and products at this location is actually shocking. I am sure that this store makes $ because its such a busy location, but if I was running Macy's I would shut this place down... its a disaster! AVOID AVOID AVOID read more

I've been here a few times lately and it's not bad. I have the Macy's card and coupled with the coupons and passes I've found some really great deals. So far most of the workers have been really helpful, approachable and always smiling. My issues are with the fitting rooms. The fitting room clerk I'm sorry to say was kind of nasty and told me to bring back everything I was trying on and even though I had a positive attitude and smiled she still presented this hatred towards me as a customer. Then each fitting room doesn't even contain a mirror? So I have to leave the room each time to look at what the clothes look like on me. I don't understand why they can't have mirrors. It makes using the fitting room quite annoying. I don't think the people at Macy's who designed the fitting rooms understand how off putting such a thing is. Maybe they don't realize the potential lost revenue. read more

I went shopping at this store with my 93 year old neighbor. Sabiha Ali, the Cashier in the Ladies Department was so customer friendly and helpful, I had to commend her and the service. Previously, I was in the Manhasset Macy's and could not say the same thing about the salesperson there. My neighbor also purchased cosmetics at the Clinique counter, and the Cosmetician there was also terrific. The day was so nice for both of us because of the Customer Service at this store. read more

First, I would like to say that the one star DOES NOT focus on the entire Macy's store at Queens Center Mall. The one star represents the ABSOLUTELY POOR SERVICE I experienced at the M.A.C. counter inside the store. I wish there was a way to give those 3 girls a ZERO! I walk up to the counter and the three "customer service reps" for lack of calling them worse stood there and continued their conversation as if I was not standing there. I patiently waited, then leaned forward a little like, "ok, maybe they really don't see me standing here" and still no response or acknowledgement. I wait a little bit more, then I say, "Hi, can one of you get something for me?" They all look at me with disgusted faces like 'how dare I interrupt them' then one asks what I needed. I told her and she walked over, looked in the drawer quickly and said, "we don't have that!" with a rude tone in her voice. I figured that would be the answer since I "cut their conversation short"... I wanted to find a manager and make a complaint, but I was so upset I just left the store. The reason they have the job is to serve and please the customer. If the customers are NOT HAPPY, that's bad for business and reputation. I should have been welcomed with a greeting. Those girls should not work there if they're going to have nasty attitudes when customers approach. I should not have to beg them to take my money! Sincerely, Disgusted Unsatisfied Customer read more

Shisheido counter service! AVOID THIS PLACE! RUDE EMPLOYEE! I went to return a face powder and the girl was so rude saying they do not take used products back. So I was stuck with a product that I could not use. She continued to show me attitude and told me to go to the Shisheido in 34th in Manhattan. Also I asked her to give me some information about some other face powder case and she was so confused saying they did not have have! Then she looks it up online and says they are sold out! SMH! I hope this unprofessional girl gets fired! I went to Macy's Shisheido on 34th street IN Manhattan Macy's (I usually always go there) the next day and they processed my refund! Also gave me the case I was looking for. No questions asked! Love this place! AVOID QUEENS MALL! read more

Eh, returned a Macys.com item here and it could've been both better and worse. Also includes a Finish Line, which we found odd. read more