They consistently get the photo sizes wrong, even after we provide clear specifications. We've been there twice, and both times the visa office rejected the photos due to incorrect sizing. On top of that, they also miscalculated the total cost. When I went to collect the pictures, they charged me more than the original amount, claiming they had made a mistake when they first billed me. This felt very unprofessional. To make matters worse, they encourage customers to leave a five-star review in exchange for a $15 CAD discount. Unfortunately, I agreed to that the first time before realizing that their photos would actually get rejected. read more

The staff provided excellent customer service! They've been above & beyond our expectations. Great atmosphere, outgoing, courteous, pleasant staff. Myself & my mother had our passport photos taken. The results are excellent, passport photo: $25 + tax: $28.25 Reputable company, affordable prices, Various packages are available for portraits. They offer photos for greeting cards, keychains, various items. Portraits for whole family & babies, My family will definitely return for more portraits in the near future. I will continue to support & give them my business. I grade them: AAAAA +++++ in my book for going above & beyond my expectations! 10/10: ***** ***** I highly recommend this location! read more

Magenta Photo - Square One shopping mall Magenta photo studio storefront - Photography Stores & Services Near Me - Mississauga, Ontario

DO NOT GO HERE paid $339 for 6 photos, quality was sub par and I was told I was getting 5 digital images as well as an 8x10 print. After 2 MONTHS of waiting, calling and then emailing I was finally met with the answer no that myself, my best friend and my cousin who were all in attendance at my appointment that I was wrong. They're Liars and cheats and I wouldn't waste the money for such garbage. I got over 200 images done with Bondi Photography which is better quality and more images for less money then I paid these money hungry monsters for my maternity photos. MAGENTAS IS HEARTLESS LYING SWINDLING LOW LIFE PATHETIC POS if you're having a newborn don't come here you're wasting your money for little to nothing and to be told lies! GFYS magentas. read more

Client satisfaction is not a priority. I will not be returning. Unfortunately, there is nothing they will offer you should you be dissatisfied with the photographs. It's $$$ when you're taking that kind of gamble. On a positive note, the individuals involved in the shoot were very polite and good with the kids. The issues I had involved bizarre cropping (bottom half of my kid at times), too dark or my child looking angry. I was told that the cropping is a style but this was not discussed with me ahead of time. As for my child, she was in a very happy and willing mood so getting a smile would have been easy. I wasn't made aware that she wasn't, however. After discussing with other professionals I was told to contact the studio, that if it were them they'd want to know if their client wasn't happy since it's a personal and special keepsake. I was informed they might be able to offer a retake, partial refund or touch-ups and that this is what they do when their clients aren't satisfied. I reached out with my complaints and I was given zero options and its "final sale". I've since been told that more freelance photographers are the way to go because you know who and what you're going to get. I'm finding this to be true and I encourage it. read more

Magenta Photo Studio is a professional photo studio located in Square One. First things first, let's get the price out of the way... My family and extended family wanted portraits done since it's the first time we're all together since 10 years ago. Anyways, we got the premium package and after buying extra things like frames it came up to a little over $500... ouch. Also I saw they do passport photos for $25 which is kinda expensive because I got mine done for $10. It's our first professional photo shoot so I'm actually not sure how much it's supposed to cost. So we made our appointment and got there on time. The photographer was really nice and patient considering we had kids that were really disruptive. She was able to frame everyone perfectly despite the uncooperative kids. I just really appreciate how she dealt with the situation because I know how hard it is to deal with kids who don't want to cooperate. Anyways, the photos turned out pretty good. If you're on a tight budget it might be a bit expensive but definitely a great photo studio. read more

WOW! My fiancé and I came last night for an engagement/valentines photoshoot! We were expecting to leave with 1-2 photos but instead we left with 6. The photographer was so good at capturing our emotions in the pictures- she was very professional! When we first arrived we were told to go get changed/hangout in the dressing room.. AKA dressing room for a celebrity! Ceiling to floor mirrors with fancy lights all around you! "The best room for selfies!" We had a lot of fun in there! The photo studio was legit! I'm not sure why I was thinking it would be amateur for the price we were paying. (We ended up paying almost $500) The photographer posed us perfectly! She had tones of props for the shoot and even made us a sign "she said yes!". They went above and beyond and made us feel important and special. This is going to be the place I do my maternity and baby photos next time ;) ;) !! Thank you so much for an amazing time yesterday! read more

I needed a passport photo. First of all, the staff taking the photo is not a professional photographer. The staff insisted that the new requirement was that hair should be tucked behind the ears. Nowhere in the requirements does it say that! The picture came out terrible! It's like I had my hair cut one side short and the other side long. My hair is short and I told the staff that it's not possible to tuck it behind the ears but she insisted! I should have just walked away! I knew there was another studio inside the mall and that's where I went and got a hundred times better picture of myself for my passport. Beware of this studio if you require a passport photo. The other studio may cost a few dollars more, but it's worth every cent! Magenta, please have a professional photographer do the shots for passport photo. It looks like your reception staff at the counter are the same people taking the pictures. It's the worst passport photo I've ever seen in my entire life because it was not taken by a professional photographer! read more

My family and I wanted updated family photos, we decided on going to Magenta Photo Studio @ the Square One location. Overall, our experience was wonderful. The photographer was very patient as we have three boys (8, 4, & 2). Our four year old takes a little while to warm up to people and she was very patient with him and trying to joke with him so he would smile in the pictures. She got some really good shots. I was surprised because Magenta Google reviews weren't the best, a lot of people complain about the price, which I could understand but 40-50 photos for $400 seems reasonable because we were looking at a photographer from instagram and she was almost $600 for even less photos. We bought Magenta's "premium photo package" and a plexiglass frame and it is beautiful. read more

4.5 star rating. I recently bought a Groupon for Magenta Studios for my newborn twins. I called to book an appointment and mentioned my groupon over the phone and the lady was professional and also went above and beyond by allowing me to arrive before the studio actually opened AND she scheduled 2 photographers to do our shoot since there were 2 babies instead of 1. Needless to say the customer service and photographers were great! The photos turned out awesome! They are still by far my favourite pics of the twins.... Only downside: if you are using a coupon of any sort or promotion, they will try to pressure you into buying very expensive packages or expensive individual digital/printed shots. What should've cost me $40 ended up costing me over $350.... Yeah!... What can I say? I have a problem saying no -_- however the pictures were all in all beautiful so I really can't be too upset about it. read more

I was only supposed to get a passport picture done. I wanted to go elsewhere, but I saw that they had a promo. $19 for 2 pix. I thought, that's expensive. But since its a studio, I figured the result will be much better quality than if I get it at a cheaper place. BOY WAS I WRONG. 1. The staff was friendly, but uncooperative. I have to really try hard to get attention from any of them, just to ask a question. There were 4 of them behind the desk! 2. After the guy took my picture and information, there was no instruction for me after. I was just standing there waiting for nothing until I had to ask if I can just come back for it. 3. The photo was poor quality. The lighting was dark, and my head was cropped badly that I my hair had a perfect curved line and you couldn't even see my ears. I complained about this, but they said its just how it is. So in my head, I'm tired.. I want to go home. Whatever, this should do. 4. A few days later when I needed to submit the photo, I noticed that the one of the two pictures are unusable. Why? Because the stamp of their address on the back of the other transferred onto the 2nd photo. Thus destroying it. I tried to remove the stamp, but failed. Since I am required to submit 2 identical photos. I cannot even submit the other one. In the end, I spent a whole lot for something that I had to throw in the garbage. Do not go here. read more

Our experience at magenta square one was amazing! We always come here for our family photo shoots but this time was exceptionally well. Natasha our photographer was amazing and the assist Maycee was so great with our kids!! They had props and kids songs playing in the back so everything was smooth! Highly recommended to anyone especially with kids!!!!! read more

CAREFUL! Be careful with promotions from this place. I received an email with the "promotion" of 1 digital photo for $35 , I thought it was a good opportunity so my wife could upgrade her LinkedIn profile picture. I paid directly in the internet and my wife got an email to book the appointment which she did for Wednesday , the Sunday prior, she received a call at 3pm asking if she could go that same day at 5:45pm, which she accepted. I waited outside and after choosing the pictures they tried to charge $125 + $50 for a second digital image. My wife called me and when I asked why so much money they explained that they had done a different package but that they could take the $35 dollar I had already pay! Wow what a way to try to cheat customers!! I obviously said No, and the shift manager tried to blame me that my wife didn't mention which package we wanted and that they had already spent more studio time, so now it is my fault that they didn't review my order! Unbelievable. I can't say the photographer did a good job, since out of +30 pictures my wife was barely satisfied with 3 of them. They obviously have communication and system issues, so if you decide to book for a session make sure it is well understood what do you want and are willing to pay, since it's very easy to go over budget here. read more

I had a great experience here. I went in for a maternity photo shoot with a $40 Groupon that gave me an 8x13 print, 8 wallet prints and a cd with one same image. It's not the best deal because what am I going to do with 8 wallets? The 8x13 is good value as I can frame and mount it. The cd has the same pose but has the magenta logo on it which is fine. The photo session was about 45 minutes. They had some cool props and also asked me to bring in little shoes to place on my belly. They had block letters to spell out baby's name too. The photographer Natasha was amazing. She really put us at ease and was very personable and encouraging. Her ideas and suggestions for poses gave us some really great shots. We ended up with about 50 shots. With the photographer's help we wilted that down to 5 poses and paid $210 for these 5 poses in 5x7 size prints. That makes it like $40 per photo. That is pricey but I thought the photos were artistic and classy and made us look good. I plan to put all 6 photos in one large frame myself as it will be a lot cheaper. The price list and packages for framing and prints was very expensive! They were also very accommodating when we had to reschedule our appointment at the last minute. They didn't charge us the fee. 4 stars due to very high price otherwise great fun experience and I have 6 poses / prints of great memories. read more

Although they returned my money, a feedback may help others to choose the expected service quality here. The receptionist/photographer was very rude and was not at all friendly. Another thing is even after calling themselves a pro photo-studio, they don't use any lights for the passport photos, only an old Olympus camera with On-Camera flash. When I pointed these concerns and mentioned that the digital copy on the camera looks extremely underexposed with shadows under eyes and chin, the answer was "I will edit in the Photoshop..", What ? Really ?... After looking into the final product I was extremely disappointed, it was an awful photo. After a long argument, she offered to return money. Avoid it if you are looking for quality photos and value for money, also they are expensive than other options available. read more