We had ordered heating oil through a division of your company, Mountain Energy Home Heating is…read moreWaynesville North Carolina. It was scheduled to be delivered on 01/29/2026. It did not come. We called and they said it would be there on Friday 01/30/2026. It never came. We called in the afternoon and they said they were on the way. It never came. We called again with no answer. The snow however did come. I did not attempt to call over the weekend, but we ran really low on heating oil. My husband had to go out and purchase 12 gallons of kerosine at $7.00 a gallon to get us through the weekend. On Monday I called Mountain Energy Home Heating all day, at least every hour and there was no answer. We left multiple messages with no call back. Tuesday was the same. No communication whatsoever with their customers. I finally reached out to another branch on Tuesday afternoon. That lady heard the desperation in my voice and emailed the Waynesville branch. They FINALLY called me back only to tell me they were not bringing us our oil because of snowy weather. The roads were scraped and other oil providers were delivering. We were able to get out of our driveway and into town with our 2 wheel drive car so this did not make any sense to me, but I also do not drive an oil truck. On Wednesday 02/07/2026 Mountain Energy refused to deliver again, although our road was totally dry by then. They finally arrived on Thursday morning, seven entire days after they were scheduled to deliver. It took them all of 15 min to fill the tank. I have relied on heating oil for over 30 years now and I have NEVER had such a horrible experience with a heating oil vendor. The customer service at Mountain Energy Home Heat is non-existent. You can call forever and no one will ever pick up the phone and if you leave a message, no one calls you back. Not letting your customers know anything during a snowstorm, when it is 20 degrees or less outside and people are relying on you? No updates, no communication at all? That is just wrong. Even my dentist office sent me a text that their office was closed. As someone who runs a large company myself. I know this is not how you treat your customers. Someone in charge of the franchise should take a deeper look at Mountain Energy Home Heat in Waynesville and their customer service practices. We will never order our heating oil from them again and I will never recommend Mountain Energy Home Heat to anyone I meet in the future. They need to do better.

We've been a customer for 5 years and but deliveries in the past year have been terrible - they…read moretell us it'll be a week, but then no one shows. We call and they act annoyed that we are impatient, even though it's clear they forgot to put out order in. A few months later, it all happens again. Time to find someone who else who respects our time, health, and money.