I don't like putting businesses on blast but Elavon is one of those companies that shouldn't even…read moreexist. There is nothing about their platform which exemplifies what a business should be like. Their operations are a mess. They themselves don't know where half of their charges come from. If I had to listen to one more rep say, "I'm not sure. I've never seen that charge before" I think I was going to break my phone. I was with them for a total of about 18 months and in that time I ended up with 7 reps. The first guy seemed great then he just disappeared. They kept assuring me he was just in a different department. After 10 seconds or research I discovered he left the company. Why lie, you might ask? Because that's what they do. They lied to me constantly and cost my company thousands of dollars. Their sales reps will talk about the 1.7% rate until they're blue in the face but in reality their all in fees are closer to 4 - 5 %. When it works out in the wash, they are more expensive that Stripe! Their 3rd party vendors like Mondo are absolute trash. They debited random amounts from our account and the amounts kept increasing with no reason. When I called them on it, they hung up on me and never answered my calls again. The weird thing was that they were solid for 24 - 48 hours and then we would spent 8 - 10 hours a day on the phone trying to get tech or account issues answered when we had time. All in, we wasted over 400 hours trying to get support. When their service went down and it cost me clients they had nothing to say but "that's tech for ya". So they cost me thousands and then I leave and they sent me a credit letter for $50 while also still trying to take money out of my accounts. I had to run a stop payment on my accounts just to get them to stop. I'm a reasonable person but the fact of the matter is I was too patient with these jerks. I never get mad but I found myself screaming at their reps because they don't solve for anything, they just try to deflect. I could go on forever, and I have the emails/recorded calls to backup everything; liars, thieves, asshats, and useless policies abound at Elavon. Oh, one more thing. I had a list of over 50 issues with them and they tried to blame us for each and everyone. Switched to Stripe and haven't had A SINGLE PROBLEM in months. That should be all you need to know. I wish I was a billionaire that could buy them just to shut them down just to watch their entire C-Level do the walk of shame. Absolutely disgusting company.

This company is a great candidate for a class action lawsuit. Their hardware is horrible. Doesn't…read morework half the time and that's just the beginning. Customer support is abysmal and rude. They hide their charges from you until you sign up and then they hit you up with ridiculous fees. Finally once you sign up with this festering sore of a company they won't let you out, even though their product doesn't work. Stay clear of their junk they are peddling. .

I had an issue but was able to rectify all problems quickly with the help of support.read more

Do not fill out the application form, there is no way to prevent them from checking and damaging…read moreyour credit score. They will give your details to scammers. When I called for assistance, the person I spoke to offered to put me on a "do not call" list, and refused to transfer me to a supervisor. Worst customer service ever.

I'm always researching financial companies that offer loans and are not banks. Banks, such as RBC,…read morehaven't taken into consideration how long I've been a customer of theirs and my past history paying of loans to offer another one when you'd like to be proactive and consolidate debt. I saw that this Easy Financial Services location at William Kitchen in Scarborough had a 4.9 rating. I decided to check it out. TLDR: The Google rating is misleading. I didn't have the best experience. I decided to try getting a debt consolidation loan. I applied online on a Sunday. It said that I was pre-approved and to contact the branch or download the app. This place has secured and unsecured loans. If you have poor credit, you can build on improving it and you will never be denied getting a loan. If you have great credit, securing a loan against your mortgage and getting a decent rate is also available. Downloading the app from the Google app store was straightforward. I created an account with the e-mail address that I used to apply for the loan. It didn't show my application in the app until three days later. The app also said that my closest Easy Financial location was at Kingston Road and Morningside. Wrong! You only get the branch location and a phone number when you apply for a loan online. I had to do some digging online to get this branch's e-mail address. I wrote a message to ask someone to contact me. I got a woman helping me out. I could tell as we worked through various points in the process that she was new to everything. She did see my message and phone me. Every time she phoned me, she never left a voice message. Millennial? Perhaps worse. She sent me an e-mail the first time after she tried to call. I only noticed a missed call when I was having lunch. She never bothered to send me an e-mail or call again. I actually had to call her back an hour after her attempt and pointed out that I saw a missed call with no follow up. Horrible. If I didn't have a phone with call display, I wouldn't have known. I had to write a letter to state a fact about my situation. This woman didn't give me the exact details that I needed to craft in my letter. I had to ask her what points to add. It also had to be handwritten, which felt so backwards. I crafted the letter after confirming with her the points that I had made. I took a phot of it. The branch manager, Akshat, called me. He let me know that I needed to remove my signature and closing salutation. That's when I gave him a piece of my mind. Why not create a form with the details that you need? Have the customer's name, signature, and other fields blank so that someone like me can fill it out. I should not have to draft a letter for your approval as if I am in school doing an assignment. Don't waste both our time. Have a form letter handy. This woman, when I called her, went through my signing the loan agreement. She is not a great communicator. Neither is this company on the whole. I got my loan. Without confirming with me where the funds should be deposited, the place assumed that my e-mail address was the address to use for the e-transfer. The address that I used was associated with a chequing account that is active, but is not my main account. I had the extra effort to transfer the funds to the right account. Here's my beef. Why can't you ask me where I'd like the funds transferred to? It's not a difficult question to ask. What's the e-transfer e-mail to use? What if I didn't have Interact e-transfer set up for this e-mail address? You'd send the funds and watch your transaction bounce? Why make assumptions that end up being poor and wrong? This place also obtained my main chequing account details and placed them in the loan agreement. How did you get that? Likely from the forwarded e-mail address that I used during this process. You're great at getting my financial details and forcing assumptions. Yet, you can't ask me as a common courtesy about these details. I asked whether this woman wanted a voided cheque. She said, "Oh, no. Your application is going to the underwriters. We'll ask for one after their decision." Guess what? It never happened until I complained that I never wanted the funds deposited where they did. There was no communication as to what I wanted. I called the branch and spoke to Akshat directly. He took notes about my feedback. She also admitted that this woman was new. I despise poor communication, especially when folks don't want to communicate and make decision on my behalf without any consultation. Don't trust the Google review rating for this place. It's far worse. Lots of training and improvements are needed, especially for this woman who is too afraid to call folks back and leave a message, can't craft a letter for a customer to sign with details that she needs, and can't ask a customer for an Interac e-mail to transfer the funds to. You do not gain trust if you are too afraid to verbally communicate with others. (240)

Fraudulent door to door business practices outright lying and misleading, overcharging for services…read moreand randomly adding money to the contract. Company harasses and calls DAILY multiple times despite being told to stop calling and contact only via email.

Not Satisfied at all . They do not complete their service when you ask for a technician to check…read morethe problem . Also , they never consider a a due date and they keep calling the clients with various numbers and ask to pay the bill before they send the statement . Not friendly and professional staff as well ! Never recommended !

This has been my primary banking institution for over 40 years, the last 10 remotely from Deep…read moreRiver Ontario and Saskatoon SK. Great people in a great institution. Minimal banking fees and above average interest rates. Highly recommend.

Parama is the best kept secret in banking in Toronto!!…read more Why would you continue banking with one of the big banks when you can get all this from Parama for free, on a clear conscience? It's a small, community based credit union, and of course you have a say in how it's run. And also you get returned a share of the profits! In 2013, they returned something like $250,000 to their members. I originally signed up to this bank because I saw a sign that said they offer free chequing while passing by on the Bloor night bus. I think one of the reasons that this place is a secret is because the hundreds of thousands of people passing underneath it every day don't see this sign. Here are some of the things you get for free that you don't get anywhere else: -Free certified cheques and Money Orders (!) -Free regular cheques -Free pretty much everything else! -Teller service, if you want it -Free use of The Exchange ATMs across the country; you probably have one around the corner and you don't even know it yet... -Only $2 to use Mastercard ATMs in any other country in the world - that's cheaper than they advertise! Potential barriers: -Both branches are in Etobicoke along the Bloor subway line. I live in Vancouver now, though, and that hasn't really stopped me from enjoying their services. -You have to buy a $40 share to join. But you would get the money back if you wanted to leave.