We hired MaidPro for a deep cleaning at my 85 year old mother's home because she is no longer able to clean it well. We set up cleaning at her home for a year in advance. We also hired them to do my mother-in Laws home. (Both have been cancelled now). We are extremely dissatisfied with the quality of service given. The staff had to come out two times (9 hours total) and still the work is subpar.!!! We had to check on the ladies and ask them the entire time if they had cleaned this or that. The answer was always no. Even after showing them their own 49 point checklist which MaidPro prides itself in, The cleaners refused to clean portions of the home and had no idea what a 49 point checklist was or how to complete it. "We don't have enough time to do that" or "That's not our policy" Thick dust on baseboards were not wiped, only vacuumed, leaving the dust still there, Chair legs not cleaned. Cushions not vacuumed. Couch still looked disoriented, not vacuumed or pillows fluffed. Dust on lamp shades. Window sills and baseboards not cleaned. Table legs not cleaned.refused as not part of service. Chair legs not cleaned. refused as not part of service. Fingerprints on cabinet pulls. Table bases not cleaned, refused as not part of service. Areas that had a mat on the floor were just swept around. The cleaners did not pick up any mats in any room, they just swept around it. At the 2nd cleaning, (yes, they came the next day to re-clean) the mat was picked up (by owner) but 2nd cleaner refused to sweep/mop the area because he said it had had a mat there the day before. A side table had a cloth doily on top. Both cleaners, first and second day, refused to pick up the doily and dust underneath. Said it was not their policy to do that. Who taught these people to clean? Do not hire MaidPro in Tulsa. They are lazy, argumentative and flat out will not clean anything they say they are going to clean. They waste time and are NOT thorough. I also tried to reach out to the franchise owner, Greg Ford and he never responded. Called the corporate office, was forwarded to a voicemail and they never called back. read more

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Avoid this cleaning service at all costs. I made an appointment with them through Home Advisor, so I believed that they were reputable. Someone from the company started calling a few days later, but the callback number just went to voicemail. Finally I was able to connect with Jodee, and I gave her information about my house and a credit card number. She said the service would take four hours. Two women arrived half an hour before my appointment and I left so that they could get to work. Jodee must have called a few hours later, but my phone didn't ring. I called back, but again, it went straight to voicemail. We finally connected and told me that the cleaners were leaving because it had been two hours. Then she gave me a BS story that since there were two people, they did four hours of work combined. Since I had cash for the service, I went to their office location location and gave them money. While I was at their office I realized they couldn't have locked my front door when they left, because they have to use a key. I rushed home and when I looked around I noticed that not much had been done. Then I went into the bathroom. They had pulled off a handlebar off of the shower wall. When I called to complain Jodee asked that I email pictures of the damage. A while after I emailed the pictures she left a voicemail saying they weren't responsible, because they bar looked "old." Please find a different cleaning service. MaidPro is terrible. read more

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I'm moving to Baltimore tomorrow, so I felt I should hire a professional cleaning team to help get my apartment ready for the next renter. With COVID and wanting to leave on good terms, I felt it was the best move. Little did I know, it would be the second-best move. The first best move would have been hiring MaidPro a long time ago. I can not say enough nice things about how great MaidPro's service was. My apartment genuinely looks better now than when I first moved in. I did not know my kitchen could look this clean. I did not know that my office could look organized. I assumed that the scuff marks on the floor were just there now, a new member of the family. And let me tell you about my shower. I've been trying to clean the stains in my shower for MONTHS now. I've used every trick in the book, and every product available on the market. I had no luck. I reached the point where I assumed that the issue was the paint, not actually dirt. MaidPro made quick work of it, and exceeded my expectations. I called MaidPro's office after my cleaning to beg them to let me know what magic product they're using. In my interactions with MaidPro's office, I spoke with Jodee and Kimberly. They were both very friendly and helpful. I'm also deeply grateful for Mildred and Bert, who did a phenomenal job cleaning my apartment. MaidPro, you've got an excellent team in Tulsa. They're doing amazing work, and I could not be happier with the service. When I need professional cleaning services in the future, MaidPro will be my first and only call. read more

Your cleaners almost turned my house into a bomb. On Saturday my boyfriend hired Maidpro to clean his home. They did a less than stellar job (not fully sweeping the floor, not moving things on the counter to wipe beneath them, not wiping the baseboards when this is supposed to be an initial deep clean, arriving an hour late and only cleaning for 2 of 4 promised cleaning hours) but the real issue here is that they left the gas stove running unlit for 2 hours on medium high. We had to remove the dogs from his house and put them at mine for them to come clean. When I was dropping our senior dog Roe back off at his home, I suddenly decided to light a candle before picking up our puppy Diesel from the vet down the street (he sliced his paw open at my house, it was a bad day). As I raised the lighter to the candle I realized that there was additional scent to the cleaner they had used and immediately ran into the kitchen to turn the stove off. I aired the house out for 10 minutes with the doors open and then left a window open for Roe in the bedroom, closed her in hoping she would be okay and went to get Diesel. When I returned, the house still smelled heavily of gas, it took another 30 minutes to air the house out. Thankfully because I isolated Roe she was fine. When we told Maidpro services of this possibly fatal and horribly irresponsible error as well as our other complaints, they told us that the maids had told them the house had a lot of dog hair so it was hard to clean and to send photos. They did not care at all that I could've blown the house up if I lit the candle, or that Roe could've died from the fumes if I hadn't have come in the house with her to light a candle to make it smell nice for Diesels return home. It is horrifying to me that had I been any more distracted or had just thrown Roe in and left that either of us or both of us could've lost our lives. The woman on the phone didn't apologize or even really acknowledge the fact that a mistake was made, not to mention one that could've cost our lives. read more

This review is for Maria. I really appreciate the thoroughness of Maria's cleaning. I realize I'm probably a little more particular than most of her customers, but she always meets my expectations. If I ever have to ask her to pay a little more attention when cleaning something, she always does it with a smile on her face. She genuinely cares about my house and wants to please me. Thank you, Maria, for taking such good care of my house. This review is for the office staff, I love you guys! You are always so kind and respectful to me whenever I call you about an issue with one of the cleaners ~ which is hardly ever! You are always so pleasant and understanding and resolve my concern immediately, and with no intimidation. Thank you staff; you're the best! read more

They spent at 3 hours at my 840sq ft empty house and then requested more time. When I asked why they needed more time, no one could or would answer as to why they needed more time. I spoke to 3 people ( including a supervisor) and asked why. I ended up driving to my house to see what was going on. They had already spent 3 hours cleaning and they had not even started on the baseboards. When I scheduled the appointment I stressed how important it was to have them cleaned because painters were coming in to paint the baseboards. Even after I told them in person at my house what to clean, they still did not follow instructions on what needed to be cleaned cleaned. The baseboards were not all cleaned, the windows were not cleaned, the kitchen/bathroom cabinets were not wiped down and none of the doors were wiped down. The end result was not even close to what I was expecting, I expected a professional deep cleaning and that did not happen. I will not use them again and I would no recommend them to anyone. Update: spoke with a supervisor, they are still charging me for 3 hours even after reporting the house was not fully cleaned. I tried to reach them Friday afternoon when I discovered my house was still not clean, but at 3pm they shut down? What a scam. read more

We have been using MaidPro for a little over a year. They are the best! Our house has to be a difficult house to clean, we have a special needs son and a teenage daughter. I so look forward to Mondays because when I get home the house looks fantastic and is so clean! Today Fany who cleans our house every week really went above and beyond. My teen daughters room is always scary and her closet is so scary I wouldn't dare enter it. Today it was completely cleaned out and looks so good. They do a great job and sure make my life easier. I highly recommend this company. read more

Just moved into a new home. The last thing you would like to think about is deep cleaning, when there's so much to do.Their cleaning crew is who came to clean our home before we moved in. Floors were still dirty, fridge was not cleaned, there were many little details that were not done. I will most likely not being using MaidPro again. read more

I hired this company to do a top to bottom clean on my mother's patio home in preparation for putting it on the market. The cost was $245.00, including fridge and oven. The home was clean to begin with since my mother is 87, lived alone, and had her home cleaned once a month anyway, but I wanted things like drawers, pantry, blinds, baths, etc, done and the usual things. I will also add that the home was empty. When I went back to the house to look it over, the oven had cleaner dripping all over the inside, and there were drawers, doorknob areas, and pantry shelves that clearly werent cleaned. It looked as though the cleaning was done in way too much of a hurry. I did talk to the person who answers the phone, and was given a 15.00 credit. I would definitely not hire this company again, and would not recommend them. The whole point of the cleaning was to have it in tip top shape...now I need to go over and do what they were hired and paid to do. Do not use this company. read more