Walked in, was greeted with a smile, shipped my stuff, and walked out all in about 2 minutes!…read more Quick and easy experience for what I thought was going to be a headache.

Lost my package and shipped it to Oregon (I'm in GA), was a week ago and customer service still…read morewill not give me an update. They deleted every answer and would not commit to expediting a package that they misrouted. Wayfair keeps pushing the package delayed date further out, but won't let me request a re-ship, but they refuse to help. I've already lost over $200 in aquarium plants. My fish are getting pretty aggressive. This was only intended to be for a few days as the are still quite small, but they've now been without a update since Friday 4/17. Emails to higher ups get ignored. Phone calls are nothing but platitudes with a promise that there's nothing they can to until it reaches the final destination acres the country. But they apparently denied expediting. I highly recommend anyone in the aquarium hoppy use someone now reliable, life UPS. These guys are total jokes and obviously care about nothing other than their was al street growth. They have trying just a customer today. In will refuse delivery from anything shipped via FedEx on principle, did to the lack of urgent and watching incompetence. All I was it a new item shipped and here no later than Monday (4x27)

For the middle-aged lady who works there most of the time ... Be nicer to customers. Quit…read moredisplaying that you hate your job. Don't bark at people. Don't try to intimidate me by telling me you don't make any money off of Amazon returns. It's a service your company offers. If it's not worth it, then drop the service. But don't stand there and lecture me about your woes of having to deal with Amazon returns. Nobody really gives a rat's ass.

This store is always on top of everything in their control! Returns made super simple, shipping and…read morepacking with several delivery options, and their customer service is superb! I wish people weren't so negative towards small business owners trying their best to accommodate services, prices, customers, profits and their employees! You pay for convenience anywhere you go, don't be so ugly to hardworking people who are trying to make a living.

Outstanding customer service by Lexi! Having very few skills…read morewith technology, Lexi helped me upload my designs, select paper and made sure my order what perfect!

went in to print a document for one of my hobbies. the print came out poor on the top portion of…read morethe pages. when I showed it to the attendant I was told to resubmit my print once the ink was changed to print (and pay again). I hoped for at least a free reprint but they said 'most of the page was acceptable quality' so nothing could be done. It was a bit frustrating and disheartening

I genuinely like this store & I'm there frequently. Their employees are great with 1 exception…read moretoday. I had 6 boxes & they were quite heavy. When I walked in only 1 customer was at the desk. I asked where could I put my boxes down. Apparently asking that question ticked off the employee, Deyona I was a bit taken aback by her reply, look on her face & the tone "I'll be with you in a minute.' The employee next to her who was helping another customer very politely said "we don't talk to our customers that way." and she proceeded to clear the counter off. That employee did not have name tag on or I'd thank her here. Deyona processed all my orders but with every label she slapped it on & threw packages towards the back. No employee there has ever acted that way. I would normally give this store 5 stars but today it's a 2/3. I hope this issue gets addressed.

Customer BEWARE, ALERT, Warning; This Independent UPS-Store 1)overcharges 2)our package…read moreundelivered, yet owner refuses to refund our $173.82 , letter package (ounces weight, not a box); 3) our letter envelope returned to us without our money 4) no customer service, we have not heard from this franchise owner. 5) Small claim court. Horrible service. beware. Mr. Alvarez 1ZJ21K366829167816. We request our money back, plus small claim court fee $43.50 173.82 + 43.50= $217.32

There would be no star if I could. had a Home Depot order that I never received but fedex showed it…read moredelivered. Opened a case thru HD and fedex closed it as resolved. I'm thankful HD gave a full refund. It would be good if fedex cleaned house on those that don't do their job. Apparently the midland office just doesn't care about their customers. I will not use fedex again for anything.

This place is very clean and is in a convenient location (for me at least). Additionally, the staff…read moreis very friendly which is always a huge plus. A package I had ordered was unable to be dropped off at my apartment as no one was there to sign for it. They told me to pick it up at their office or wait till tomorrow for another delivery attempt. I chose to pick it up and when I arrived they already had my boxes set aside waiting for me to pick them up. I was in the building no more than three minutes. Excellent service.

The folks at the auburn location are always helpful, pleasant and courteous. They are transparent…read moreabout their prices and don't try to oversell services.

This is an excellent store with a very helpful staff that will go out of their way to help you…read more They provide mail boxes, shipping services and notary public services. I always feel welcome and like a good friend when I come here and that says a lot. I chose Pak Mail after an online search as I was getting ready to move to the area from Boston and I am so thankful to have chosen them to be my shipping center here in Auburn.

**MUST READ** This…read moreis my heart felt and favorable review of my experience with Melissa, the "Rock Star" Store Manager at Fort Benning UPS, better described as the "Ft. Benning UPS Guardian Angel". Melissa's customer service is more like "customer ministry" because Melissa stops at nothing to take special care of her customers, going the extra 1000 miles, exceeding expectations, problem solving, and advocating for others! The United Parcel Service is a better company, and VERY fortunate to have Melissa represent their Ft. Benning location! BACK STORY: Yesterday, Melissa received a phone call from a VERY distraught and emotionally charged (out of state) customer who had been left out to dry by the local USPS at Ft. Benning. That customer was me. My Army Soldier's Express Mail, containing priceless letters from home, family pictures, and carefully selected scriptures/prayers, that were NEVER delivered to my soldier! The tracking # indicated that my mail was just sitting on location at Ft. Benning USPS for days and scheduled to be "returned to sender". I must have called the back-office USPS number 50+ times over the course of 3-4 days, but NO ONE WOULD ANSWER! That's when I had an epiphany to call a neighboring UPS store to inquire about what I should do? Can I just say, from the moment the Store Manager, Melissa answered the phone, I felt relief and comfort? I knew that I had just landed on safe ground. Within two short minutes, Melissa was on the phone with an employee at the local USPS location, explaining the details of the problem, providing my tracking number, and REFUSING to accept "I don't know" or "I can't find it" or ANY OTHER EXCUSE that the employee postured over the phone (I was on speaker phone and heard him)! Melissa told the USPS employee "Look, this is the mother of a soldier, this mail is very important to her, she spent several hours writing scriptures and letters to him, please help!" Melissa was PROFESSIONAL and DIRECT with the USPS employee. After she exited the USPS phone call, Melissa gathered my contact information, assured me that she was going to call me back with an update from the USPS employee. No eloquent words are sufficient enough to describe how utterly MOVED that I was and still am, because of Melissa's heart and determination to stand up for me! I was not even her UPS customer (BUT I AM NOW!). She did not have to do any of the above, but she did - and because of Melissa's fierce advocacy and compassion, she brought 100% resolve to this incredibly frustrating mess. My Sweet UPS Guardian Angel lit a forest fire under Ft. Benning' USPS A$$!!! AND NOW, MY SOLDIER WILL BE RECEIVING HIS LETTERS/SCRIPTURES/PICTURES FROM HOME!!!!!!! As if this was not enough, IT GETS EVEN BETTER! My Angel Melissa helped me print another "letter from home" (written the night before), along with beautiful color pictures and my soldier's favorite song lyrics. All from the comfort of my home in WA, I emailed the UPS store the documents and Melissa printed everything to perfection putting extra love and care into this mailing too (sending me pictures of the final order and making sure it was flawless before shipping it out). That last letter to my soldier was the best one yet, for which I trust will bring him much comfort and love from home. Melissa if you are reading this, I just want to say, "Thank you again, from the bottom of my Army Mother's heart!" You really have a way of turning storms into sunshine! The world needs more people like you! May you be immeasurably blessed by those who surround you, as you are such a blessing to others! W/love, Lisah

So, there were two ladies working when we stopped in. The woman that helped us, not sure of her…read morename, but she had dark hair. Maybe she just wasn't having a good day. But she was very short and smart to me and my husband. Like I said, maybe she just woke on the wrong side of the bed. She effectively helped us, but my husband and I both left thinking, "Wow. She's just not a nice lady."

The people were nice but the lines were way too long and it takes the people too long to do their…read morejobs.

This UPS Store offers impeccable service. I use them for mailing packages, but also to send and…read morereceive faxes and to have documents notarized. I never have to wait long to get assistance, and the individuals working there are always efficient, kind, friendly, and competent. I appreciate having a store so close to home where I can always get such great service.

Service and support Consistent, quick and creative attention…read more They never seem to be inpatient with my requests. I can always depend on them to be of assistance. Auburn is lucky to have them

Jessi was a huge help! I had to ship 8 big boxes full of crates with books inside from Opelika, AL…read moreto NJ. I'm recovering from a wrist surgrey and can not lift much. Jessi packed it all up and made it easy. The customer service at this location is awesome!!!