A fantastic doctor with a professional yet friendly approach to what can be a very embarrassing…read moresituation. His overwhelming amount of knowledge is refreshing. He was able to treat me and make my life much, much better. I was in a lot of pain for far to many years and I was too young to have to suffer for the rest of my life with this discomfort yet didn't know where to turn. After a few years of having in office treatments and I would see results that would only last 3 or 4 months (which Dr. Gilis told me would happe) I told Dr. Gillis I was wanted to have surgery. Dr. Gillis had agreed that it was the best option at this time. I knew the benefits would be life changing and lasting. Throught the prep both himself and his staff were amazing.. I have never seen such caring and compassionate people. They truly want to make sure you are taken care of and that you feel better! Your not a number here. In a lot of medicine you have become a number and not a person but at Dr. Gillis's office they still believe in the old school way of taking care of patients. You feel like you are family there. You are never rushed and you can always get a hold of someone if you have an emergency or question. Thank you to Dr. Gillis for making the quality of my life 100 times better and thank you to his staff at his office and Inland Hospital for their passionate care and comfort. It meant the world to me. I recommend Dr. Gillis to anyone... Don't go another day in pain.

We have been going to Waterville Family Practice for over 30 years. All the doctors and staff have…read morebeen wonderful to work with. I highly recommend them.

Recently,this practice mismanaged my husband's care.He did not receive the proper attention from…read morethe staff after my contacting the office and ended up being hospitalized twice.In trying to have a conversation with the staff,I was told that several sources indicated I had used profanity.This unfounded ,slanderous accusation prompted me to file a complaint with Maine Medicare.We had held out hope that we would stay with this practice but were left no choice but to find another provider.Carol Rose

I have had Dr. Hershfeld DO ever since she started out with Franklin Memorial hospital in…read moreFarmington. she has been a great asset that the hospital. she is very caring and personable, as well as good at sending you to specialists as considered very important to your health care. She is best doctor i have ever had. Doctor Hershfeld keeps up to date with changes and new treatments available to patients.

If at all possible, do not use this Oral Surgeon. He told me i did not need anesthesia, then i show…read moreup and he cancels the appointment because he says i need anesthesia (took a half day off from work). They also estimated my out of pocket costs wrong and they now want me to pay $300 more. I have spoken to the office multiple times and they refuse to meet in the middle to help offset my 1/2 day wage losses. Horrible customer experience.

Dr. Sarka and his staff are friendly and efficient. I had wisdom teeth extracted under sedation and…read moreI had no concerns during the whole process, because they explained things every step of the way, and were patient and gentle after I woke up. They made sure I had everything I needed to be successful in my healing and followed up with me the next day. When so many dental visits can raise anxiety, this was a very positive experience.

Was sent a first bill 1.5 years after service provided for my husband. When I called to alert the…read morebilling manager that this practice is illegal per Maine state statute Sec. 3. 22 MRSA §1718-E, the office personnel stated she would have the office manager call me. I told her that's fine but I don't have a lot of time in my work day to discuss illegal billing practices and this bill simply needs to be removed and/or zeroed out, and she hung up the phone on me. Avoid these rude lawbreakers at all cost.

May 22, 2025 husband and I had eye exams @ Rodrigue Eye Center. We relocated here from Florida…read morewhere we had seen the same optometrist for many years. We never had any issues or concerns. It was our first visit at a new practice and I was prepared with my vision insurance. I should have been alarmed when staff insisted on getting our medical insurance cards, but did not want our vision insurance. I insisted on providing it, but to no avail. Our exams were very thorough and professional. Both seen at same time, a couple people provided our care as exam proceeded. Doctor and technician did a great job, made us comfortable and explained everything. Doctor noted a couple concerns that will require follow up. At close of visit we were required to pay for refraction which our vision insurance always covers. I figured I'd get a refund once insurance paid. But office staff billed only our medical insurance (while telling us it does NOT cover the refraction.) Upon receipt of medical insurance claims, I visited office AGAIN to ask them AGAIN to file with vision insurance. It's now been several more months and vision insurance has not been filed. I was assured they would submit for coordination of benefits, but never happened. Care and environment entirely positive.

I have to give them 3 stars due to the staffing issues. Once they moved to the Maine General…read moreHospital everything went downhill FAST! Claudette the Secretary was no longer there and that made a huge difference. I had a very difficult time making an appointment. No one would call me back. Then, I went in for an appointment and they didn't have me down to get a new vial made up which was the reason I was there. Luckily, I brought it up and Dr. Dyer was able to ask. I waited 4 weeks with no call as I was told they vial would be made that next week. I called and left a message and waited... A got a call about a week later saying they didn't have the ingredients for my vial that it would be a wait. So, I waited for another month and then called them back again. No call back. I called again and got a call back that the secetary had called and left a message with me and couldn't get a hold of me that my vial was ready. I never had an messages from them. I got in fairly quickly but by this point I had to start back at a lower dose because it had been over 2 months since my last shot. They told me they would send my shots to my primary care physician office as they were going that way. I said great!! I go for my shot and the vial isn't there. They sent it to the wrong place. Now, I have to go and get my shots at this location and bring them to my doctors office and get another appointment. A simple confirmation of where it was going would of solved the issue. They have all my records so I assumed they knew where I got all my shots. It has been issues like this that make me miss the old staff that this wouldn't have happened and Claudette who would of got back to me within a day.

I have been suffering from chronic lower back pain. I have gone through more testing than I can…read morecount, along with 7 back surgeries. In thepast 20+ years of suffering and a long line of so called "pain experts"; I am very pleased to say I finally found a Dr. whom has helped me understand my chronic pain and how to deal with the ups and downs that go along with it. I have found Dr. Leonards to be very easy to talk with, he is a great listener, and puts things in perspective and easily to understand. I find it extremely wonderful and soothing that his trained german shepard is always there; and on numerous ocassions has come to me when I needed help during sessions. I think so highly of Dr. Leonards, I recommended him to 2 friends suffering from chronic pain and they both agree with me on how wonderful they have been treated and are starting to understand just what having chronic pain really means. I do not know if I would still be around, if I had not been seeing him for almost 3 years. He is truely "The Man"!