I recently registered and prepaid for a class at Makerlabs, but my experience was extremely disappointing. Despite arriving only 10 minutes late, I was denied participation in the class because Makerlabs requires attendees to arrive 15 minutes prior to the start time, a requirement that was not clearly communicated in their important details email or during the registration process. As a mother of 2 toddlers, I had to carefully plan and juggle my schedule to make it to the class, which was already challenging. However, Makerlabs' unexpected policy added unnecessary stress and inconvenience, and I was denied participation in the class that I had paid for. When I requested a refund, Makerlabs refused to do so, even though I was unable to attend the class due to their lack of transparency in their policies. Moreover, I found Makerlabs' policy to be exclusive, as it may not be feasible for all participants, particularly those with caregiving responsibilities, transportation constraints, or other commitments. This lack of inclusivity is disappointing and concerning. Furthermore, the process to access Makerlabs' policy was not clear, requiring navigating through multiple pages on their website. As a paying customer, I expect transparent and easily accessible information about their policies during the registration process. I urge Makerlabs to review and revise their policies to ensure inclusivity and fairness for all customers. As a result of my experience, I will be reporting this issue as "services not rendered" to my credit card company, and I will also be sharing my disappointment by posting this review on Google and other relevant platforms to inform others about my experience. I hope Makerlabs takes this feedback seriously and takes appropriate steps to rectify the situation. I am disappointed with the lack of customer service and transparency in their policies, and I do not recommend their classes based on my experience. read more