Terrible agency giving me the same run around bs for days. Adjuster screaming at me over the phone…read moreand calling me a Jackass.

I was rear-ended on March , 2026 by a driver insured by Agency Insurance (AIC). Their insured had…read morean active policy. I did everything right. But getting them to even open a claim was a nightmare. I tried three separate times to report the accident. The first two attempts? Nothing no response, no claim number. On the third attempt, they finally acknowledged me and issued a case number. That should have been the start of resolution. Instead, it was the start of more delays. Weeks went by. They kept saying they "couldn't reach their driver." Then came the verbal denial - a claims representative literally told me: "We can't get hold of the driver. We can't do nothing for you. Go to your own insurance." Just like that. No formal letter. No investigation. Just a phone call telling me to go away, hoping I would give up. I didn't. I know the law. Insurance companies are required to notify victims of a coverage denial within a certain time frame. They failed to do that. So I sent a formal email demanding a written decision. Only then did they bother to respond. And what did they finally send me? A denial letter dated May 5, 2026 over a month after my accident. Their reason? Their insured "failed to cooperate," so they denied coverage to everyone, including me, the innocent third party. Let me translate: they refuse to pay for the damage to my vehicle because their own customer wouldn't talk to them. That is not my problem. That is their underwriting problem. But they use this as a get-out-of-jail-free card. This is not insurance. This is a scam disguised as a claims department. But it gets worse - I am not alone. Person 1: "I have been waiting for over a month for them to let me know if they are going to fix my dump truck or total it. This is my livelihood. Do not recommend." Person 2: "Worst car insurance in the USA. If you get into an accident, it may take months or even a year, if ever, to receive a response." Person 3: "I sometimes wonder if this is actually an insurance company or just a front. I get a phone call returned maybe if I call 5-6 times. Claim open since March no help. Second bad experience in three years. Not renewing." Person 4: Had to pay out of pocket for a tow because AIC's roadside took hours. Their own agent said no reimbursement. They literally left a customer alone in the cold. Person 5: A tow driver left them stranded in 95-degree heat - without their wallet, keys, or phone because AIC failed to communicate. The driver drove off with their car and belongings inside. AIC's advice? "Take an Uber" with no wallet or money. And the list goes on and on. What I conclude: Agency Insurance appears to systematically deny legitimate third-party claims by claiming "non-cooperation" from their own insureds - a tactic that is suspiciously easy to invoke and impossible for the victim to disprove. They delay filing claims, give verbal denials hoping you'll go away, ignore legal notification deadlines, and only issue a formal denial when you force their hand with a written demand. This company should be investigated by the Maryland Insurance Administration and the Better Business Bureau for potential bad faith claims practices. They are located in Elkridge, MD and appear to operate across multiple states, leaving a trail of angry, unpaid customers. Do not let this company insure you. Do not expect them to pay if their driver hits you. They will find an excuse. My next steps: · Filed with my own insurance (at my own deductible cost) · Filing a complaint with the Maryland Insurance Administration · Warning everyone I know to avoid Agency Insurance like the plague If you have been similarly denied after their driver caused damage, please file a complaint with your state's insurance commissioner. Numbers matter.

Mrs. Chamberlain was very very nice and explanatory on my insurance when I was at another company I…read morewas unaware of what I was paying for thankfully Mrs. Chamberlain explained it all

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've lived in Anne Arundel County most of my life. I enjoy spending time with my family and friends!

Wow, I am so glad I found Mike @ Kennedy Insurance. He saved me almost $500 from what I had been…read morepaying to Geico, plus I even got better coverage. Highly recommend!!!!

I have been with Tonya and her team for years and not interested in working with another! Tonya's…read moretan is a family and they treat us customers as a family as well. The team will call and email with friendly reminders, resources, and account reviews. They are very attentive to their customers.

Tonya is wonderful! She is kind, caring, and goes above and beyond for her customers. I just saved…read moreapprox $200/year by switching from Nationwide to her office. I'm so happy and would recommend her office to anyone. Thanks so much!

Very professional and helpful, Andrew helped me a lot and answered all my questions, giving the…read morebest home and auto insurance quotes. I definitely will recommend it.

Zacharias Insurance Agency…read more https://www.yelp.com/biz/zacharias-insurance-agency-elkridge 5 star The best insurance-related phone call I have ever had. Mr. Zacharias made sure to explain everything to me, which I appreciated as a new driver. He was knowledgeable, and made sure to get me the best deal he could. I'm saving over $1000 a year by switching to Erie through Zacharias Insurance Agency. He also made sure to send a letter to my old insurance company asking to cancel my service with them, and the letter included a request not to be solicited by phone from them!

Jeff, Cassie and the rest of the team do an incredible job providing superior customer service…read more They are always willing to help and review your coverage to assure the best coverage at the lowest price. The only time I had a claim Jeff personally worked through it with me to assure I understood all of the options. Also I recently lost a family member and Jeff sent a sympathy card and the entire team signed it. Its nice to still get phone calls and the personal attention/customer service in the era of emails. Thanks.....

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I grew up in Severn, playing sports at the little league in Glen Burnie and both soccer and baseball at GBHS. I have made so many friends over the years in the community and now enjoy the opportunity to serve their insurance needs.

He let our policy lapse without notice. Underwriting mailed the cancellation to the wrong address…read moreand he's not doing anything to fix it. Horrible at communication, attitude problem, worst agent I've ever dealt with. Save your time and money and go with ANYONE else! Haven't even heard from him in 5 days when I have no auto insurance! Have been dealing with this for about 10 days already with no resolution and very little communication from this agent! I have also filed a formal complaint with the insurance board! All of this could have been avoided with one phone call or email from him.

FRAUD FRAUD FRAUD if…read moreyou have been ripped off by the mishandling of your insurance policies due to the incompetence of this man's so called insurance business call the maryland insurance administration hotline at 410-468-2340 or 1 800 492- 6116, select option 3 and then option 1 and lodge a complaint. I asked that he cancel my renters insurance in november 2017 as i moved out of the state. it is june 2018 and every month he charges my card for renters insurance when i no longer live in maryalnd and i reside in a state where he is not licensed to practice. i have called his office numerous time requested him to cancel the policy and refund my money. he has yet to do so or even return my phone called. i have left more than 3 messages for him regarding this issue and he has done nothing but continue to commit fraud. i hope they revoke his license.

Our family has been insured by Kent Mittrick Associates for many years. The staff are so friendly…read moreand professional , very easy to work with, fast claims handling. Great family business!

My husband passed away in 2018. I immediately called to update the policy with my information…read more Today, I called to review the policy and was told by Kyle that none of those updates were ever made--meaning for years, this agency failed to act on critical information I provided. This is not the first issue. Prior to my husband's passing, we had a legitimate, covered claim that the agency outright refused to submit, despite my being a licensed insurance agent and fully aware of coverage. To be clear: I never chose this agency. My husband was pushed into using them by a realtor when purchasing the home. Now, years later, Kyle finally updates the policy to reflect my information--no changes to the property, just correcting the named insureds date of birth--and the premium increases by over $400. Rather than being honest about the reason for the increase initially, he attempts to hide it by pushing a higher deductible to "offset" the difference. I've had no claims, no late payments, and have been with this company since 2009. Not once has this agency performed a policy review or offered guidance. Today's experience with Kyle was extremely rude, he gave dismissive, condescending service and a complete lack of accountability. The most horrible part of this entire scenario was I was going to increase coverages which would have raised the premium anyway, but now I am unable to do so. I would never recommend this agency to anyone.

I've been with state farm for over 10 years. State farm employees provides excellent customer…read moreservices. I love doing business with them.

's crew at State Farm are great. with Patrick well over…read more30 are the motorcycle . Thanks for everything you do.