Very reliable. I have employed Pennabaker several times and his solutions are always practical and…read morereasonable.

We had a problem with a rusted-out water line to our washing machine. Robert returned my phone…read morecall within 30 minutes, was at our house in an hour, and replaced the water valve in about 20 mins. The cost was very fair and Robert was a pleasure to talk with. I highly recommend calling Robert for your plumbing issues.

Quick response to replace an outdoor faucet with a broken pipe. He showed us where the break in the…read morepipe was, and explained preventative measures so that it won't happen again. Quality work, at a reasonable price

I needed to rework my kitchen sink drain line in my 60 year old house. I had looked into a few…read moreother people, but was recommended Chris by a friend. He was knowledgeable and straightforward, friendly, and reasonably-priced. He really tried to work the whole problem and come up with a lasting solution. I really felt like he cared about all the little details, and wanted to make sure that everything was done right. He's a really nice guy too. I would really highly recommend him and will use him as my primary plumber in the future.

Chris squeezed me into his schedule because of the urgency of my situation. He completed the…read moreservice quickly, honestly, and carefully, for a very reasonable price. Even more importantly, while Triangle (another local plumbing service) wanted to charge me $7,000 for a range of additional and unnecessary product/services, Chris fixed my issue immediately for a low price and with no desire to upsell or push me into something I didn't need. I can't recommend him enough!

Hired them to install minisplits. Very responsive and super nice. All of the techs were very…read morefriendly and customer service-oriented. The quality of their work seems to be ok. Dustin W was the main installer and he was very conscientious and cared about the quality of his work. He frequently check with me at various stages to make sure what he was doing was consistent with my expectations in terms of locating wiring, pipes, etc. I will say that one of the other guys installed a couple of the condensation drains and cut them too close to the siding so they left big ugly stains on the siding, but when I complained, they came back and extended the drains to eliminate that problem. In another place the condensation was dripping where it would cause the deck joist to rot (but I relocated that myself). Scheduling follow-up maintenance has been easy. Unfortunately Triangle was one of the few who responded to my requests for quotes so I don't have many comparisons but they seem to be sort of expensive.

I called triangle and scheduled them to do some plumbing. I told them on the phone exactly what I…read morewanted done. The salesman shows up, apparently, they never do work on the first visit. Of course, he thinks the problem is something different and much more expensive, think $800 verses $5000. Salesman states I should schedule soon, they are very busy. When I was upset about the price, oh they do financing. I spent $90 for this "evaluation ." I will be hiring someone else to do this work, that will work on the first visit and do what is asked. Also didn't show up when they were scheduled, which screwed up my daughter's second shift work schedule.

Absolutely terrible customer service! I originally contacted them in April to have a propane…read morefireplace inspected as I couldn't get it to light. Then, we discovered that the propane wasn't being filled by them so that is why it wouldn't light. After about 2 months of calling them asking for the propane to be filled, they finally sent someone out and filled it. Next, they claimed they couldn't inspect the fireplace without a pressure test of the line. Another 2 months of them no-showing for multiple appointments, they finally came in October and completed the pressure testing and inspection of the fireplace. Afterwards, I was told I needed a part which would be in the next week. After five weeks of not hearing anything, I called them. They told me that they have no record of ever coming out to my house and that they would have to come and do the same thing again. Then, when I told them that they had already been to my house for the service appointment, they told me that they have no record of me being a customer. They then wanted to charge me another insane amount to come out again. I'm finally just done and going to call somewhere else. Apparently these people don't want the business.

I bought a Jotul from Curt Bierly. Love my stove....aside from my purchase, Curt always takes my…read moreemails/calls if I have any questions. Service is excellent. I'd recommend this company -- great, friendly, smart, top notch all the way around!

paid almost $20,000 for a new system back in January. it is now May and it's still not completed…read more my husband called yesterday and spoke with a woman who told him their worker doesn't answer his phone and basically only works when he wants to work. Meanwhile, it's 80 + degrees in our house. NEVER EVER use these jokers!!

Woman answered my call 3 weeks ago stating she would ask if he would take my job (fix leaky drain…read morein bathtub). Never a return call back! Would not recommend! Seems to be lack of interest to even return a call let alone repair my problem! Called Wimmer who I highly recommend! Came in a week, he is very busy but found the time to return call and do the job! Now that is a plumber I would recommend! Forget the nasty attitude of the Norris's

The best plumbing professional you can find, period. As new homeowners, my husband and I are so…read moregrateful to have found Paul to guide, advise, and navigate us through some unexpected repairs to our home. He is honest, efficient, and professional at every level. Paul has made many trips to our residence and done SO MUCH to repair, replace, and shore up many aspects of our home, from a hot water tank, to a faulty toilet, to a patch and eventual total replacement of our copper pipes with an appropriate upgrade. Paul and his son are top shelf - they are respectful of your home, attentive to your needs, and are excellent professionals at their trade. They are certainly the first call we make ANY time we have a plumbing issue.

Service was exception and Paul was great. He took time to explain what was wrong, what needed to be…read moredone and what to look out for in the future. We learned of him through your home owners insurance but will definitely reach out directly in the future!

great company. solid knowledge. did my kitchen and bathroom........................................read more

i had a tree blow down in February. The tree landed on my electric line & pulled the conduit away…read morefrom my roof. My neighbor recommended PCBI-Allen. I called them to come out to get an estimate. They never gave me an estimate even though I called them 3 times. I just got a bill from them for $139.00 for them to come out to look at the damage. No one told me that there would be a charge to come out & not get back to me. I do not recommend them.