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    Mama Bear Travel

    5.0 (1 review)
    Closed 4:00 pm - 7:00 PM

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    4 years ago

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    Norwegian Cruise Lines - Bed Bug Bites on my arms from NCL Encore

    Norwegian Cruise Lines

    1.8(28 reviews)
    3.7 km

    Really Norwegian cruise lines. We have any left on our trip yet????…read more I have organized a group of 22 persons to join myself on the Norwegian Jade September 10, 2023... We have had the worst experience ever! I have had calls from every customer in my group about our (cruise specialist) . Not following through, not returning calls, not returning emails, it just goes on and on and I tried to have them removed from the account and that never happened because there was nobody to call me back to follow up. I am doing talk to text because I'm so angry right now that I am shaking, I found out this morning that one of our cruise members was not given a diversion to Athens two days prior. I have several photographs that I was being told to provide to the department to prove that we had a diversion set up all my telephone calls or to Wayne's direct number - I have proof he was responsible for the error... funny thing is they won't repair the air for this couple that are first time passport holders and first time live in the United States. How pathetic are you guys?

    We have traveled Norwegian several times. While we have missed some port stops with due reason,…read moreoverall the cruise lines has been good. They travel to many destinations that appeal to us. Cruise stewards have been proactive in our cabin, restaurants and around the ship. The main issue on many of the NCL cruises is use of internet. The internet can be sketchy at times with long lines at the one person IT desk. NCL needs to hire or have additional help the first few days of departure. Also each Captain needs to keep the customers informed immediately of changes or issues aboard the ship. Some Captains are very forthright about communicating while others wait days leading to gossip and speculation.

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    Norwegian Cruise Lines - Bed Bug Bites on my shoulder from NCL Encore

    Bed Bug Bites on my shoulder from NCL Encore

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    Mama Bear Travel - travelagents - Updated September 2026

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