I got a root canal done by Dr Catherine and I kid you not it was the best experience I've had in my…read morelife. The whole time I never felt ANY PAIN also because of where my tooth was she had to go back to readjust it to make sure it was perfect and I really appreciated that. Her staff answered all my questions and I am just really grateful to have a positive experience. The chapstick on my lips, the constant reassurance. Louisiana is gonna miss her when she finally retires but well done. I have no bad things to say. Even the pill packs she gives it was just amazing.

Here's an astounding thing! Before I went into Catherine Hebert's office for my first root canal,…read moremy 92-year-old brother-in-law told me, "Dave, the only way you'll experience real pain is if, one, your tooth has three roots instead of the customary two roots, or, two, if the roots are really, really long." Well, after initial x-rays, Catherine came in and told me very sweetly that I had three roots on this tooth, and they were all three very, very long." BUT...can I tell you this: throughout the entire procedure, I had NO PAIN WHATSOEVER! In fact, I was so relaxed that, at one point, I fell asleep in the chair. Catherine was great. She is an amazing woman, an amazing endodontist. In the one long visit, I could see her gentle confidence, her deep faith, her grace toward her employees, and the loving respect she has for her husband and family. I would recommend her to anyone and everyone I know.

First time here. I don't like dentist, or shots!! From the moment I walked in, I felt very…read morecomfortable. The staff talk to you like they already know you. As I had my procedure done, the assistant made me feel very comfortable and reduced my anxiety to nothing. The Dr was amazing. Like we were friends. If you have concerns of going to a dentist, relax, you are really in good hands.

Very caring, Dr Roy went out of his way to make me feel comfortable without any fear I would…read morehighly recommend him and his staff 100% Thank you!!!

Dr. Catherine Hebert and her staff are the best! I searched for a while for an endodontist that…read moreuses laser treatment during root canal procedures and is a Delta Dental member. I live in New Orleans but will drive the 40 minutes to this office in order to receive the best, most effective / long-lasting treatment possible. The Waterlase MD high powered laser is used to remove infection-harboring smear from inside of the microscopic pores in the wall of the root canal. (One of the biggest problems with root canals is the possibility of infection lingering and recurring issues.) She and her staff go above and beyond to make sure your treatments are done perfectly and accurately. In addition, the office space is cozy and makes you feel comfortable in an otherwise uncomfortable situation. In the treatment room, there is extra padding/memory foam on the treatment chair and blankets are provided if needed. You leave the the office with a soup or protein shake, anti-inflammatories, and a recipe for later. The office provides bottled waters, hot drinks, and snacks to make sure you and your family have what you need. While these amenities are not necessary, any doctor going above and beyond what is required has my and my family's business.

Dr Brown is the BEST. First time in this office and was very impressed..office run like a well…read moreoiled machine. Had oral surgery with Dr Brown..minimal pain..so far so good..Dr Brown and staff very caring. Would recommend Dr Brown!!

I had high hopes with this choice of dentist. Don't know if it was an unusual event but my…read moreexperience was disappointing!!! After waiting 45 minutes to be seen I asked a tech how much longer. It seems Dr. Melancon was tied up and wasn't going to see me anytime soon. At that point I said I didn't want to wait any longer. Dentist then came in rushed through a short exam. SERIOUSLY??? I have seen many dentists during my life and NONE made you wait 45+ minutes!!!

Dr. Allison took me in quickly when I had an emergency tooth issue that my current dentist couldn't…read moreassist me with. Within a few hours my tooth emergency was resolved, and my family trip did not have to be postponed! Thank you so much! The atmosphere, office & support staff were all so amazing, and super friendly & welcoming! My family has a new dentist now! Thank y'all!

Best dentists on the northshore. Highly recommended. Been using them for 20+ years......read more

I have been coming to Dr. Alvarez for almost a year now and plan to continue my yearly dental…read moreservices here. I like it here so much that I am commuting an hour each time I have a visit, after recently moving. The staff is very friendly. Dr. Alvarez has always been professional and explained things very well. They text and call to remind you about appointments.

I absolutely have no words for the way I was treated today at this office. This all started when I…read morewent in for a checkup, as I was in pain. X-rays and an exam were done and it was decided that I needed a root canal at an endodontist. I paid my share of the bill that was given to me by the receptionist. She said she checked my insurance and I was responsible for 1/2, which I paid. Then a few days later, a tooth cracked on the bottom of my mouth. I had complained about pain in this specific area during my first visit, which was not at all taken seriously. So anyway, back I was again. I again paid my prorated share of the bill. I then went and had a root canal with an endo, but had to go back to Alvarez for a crown. So I made the appointment and the day before the appointment, I get a text that my insurance denied everything and I was responsible for thousands of dollars for tomorrow's visit. I was in total and completely shock and told them that I couldn't not afford that and I'd just keep the hole in my tooth and shop around the 1500.00 crown charge. Dr alvarez called me and told me that he would lower the price if I bought their insurance. I told him that I bought another policy that kicked in Monday and no thank you. Then he made me feel that they would work with me on the price. So today I go to the appointment. This is where it goes sideways and I felt like I was at a used car dealership. The office secretary immediately talked money the minute I walked in. Offers were made back and forth and then she told me that Dr alvarez wanted to see my benefits before any work was done. I called the insurance agency and had to put them on speaker. This was a HUMILIATING EXPERIENCE to say the least. Then they call me back. I thought everything was squared away as I sat in the dentist chair. The Dr comes in and talks about different options and different prices and I am so filled with anxiety I start to cry and say I was about 9/10" from getting up and leaving. Then they walk out. Then receptionist comes back in with a break down of one of the options we discuss, including forcing me to sign up w their insurance and INSISTENT that I cancel the insurance I just bought which goes into effect on Monday (6 days from now). I told her NO. Then she then walks over to my purse, picks it up, hands it to me on my lap and tells me she needs my credit card before the work was done. I am speechless. I was treated with such disrespect and I completely felt degraded, taken advantage, embarrassed and humiliated. I looked at her and said, " wait you need my credit card right now? I'm sitting in the dentist chair you're gonna take my credit card right now? You've got to be kidding me!" She said, "well the office is about to close, and I need all the books squared away before that happens." Well the office wasn't closing for another two hours and I had already been to this office twice for work, and no one has ever ever told me I needed to pay before dental services were done, and to make it even worse while I'm sitting in a chair riddled with anxiety and crying! I would rather rip all my teeth out with pliers than EVER be treated with such humiliating, degrading disrespect that I experienced today. I have never been made to feel this way. Ever. I asked her do you think that I'm not gonna pay you? And she said no we just need to close the books before the end of the day. I said I was never not going to pay you! I'm utterly disgusted. It was about the same feeling as dealing with a used car salesman in a trailer. Not for me. I hope they read my review. You can't degrade people in a vulnerable, anxiety ridden, and terrified position. They had me over a barrel and they knew it. Never EVER AGAIN. And let me also throw in that my 75 year old mother sat in the waiting room for THREE HOURS for me. I kept pleading with them to tell her to go home and I'll take an Uber. They did not honor this request I made a number of times. I am completely disgusted. Dr Alvarez, you all made me feel small, like I didn't matter, anxious, under pressure, degraded, and humiliated. I think you need to take a hard look at what happened today. When you sent in your receptionist in twice to the procedure room, I felt singled out, as I was the only person this happened to. I almost wanted to die when your receptionist handed my purse to me, as I sat in the dentist chair, demanding my credit card before services were rendered. So clear that don't care what happens to me or my teeth, only about being paid, which has NEVER BEEN AN ISSUE FOR THEM, as I've always paid every cent they were due, when it was due. Used car salesman is a generous description of The Who I felt I was dealing with.

Dr. Astrid at Grand Family is great! She specializes in a handful of things including fillers,…read moreBotox, Invisalign, cosmetic procedures, and restorative dentistry. I visited her for fillers because of an Instagram special she was hosting for a really great price on a syringe of Juvederm! Upon arrival, the office has something on every other seat for social distancing if having to wait in the area. The receptionists and tech that assisted were kind and funny! They asked me questions on what I was wanting and helped to put me at ease. Dr. Astrid kept the conversation flowing, making you feel comfortable immediately. The experience was over fairly quick and results were exactly what I wanted! Go see her!

Absolutely horrible. I have had good experiences in the past, but today was beyond horrible, and…read morethe young lady kept putting stuff in front of me to sign. She said I wouldn't owe anything, and then upon leaving I am told I owe $150 for ABSOLUTELY NOTHING being done. This place is obviously a FOR PROFIT business ahead of actually taking care of customers. Based on how horribly I was treated today I would not recommend anyone coming here. Things have changed here, and this is by far the most expensive Dentistry place around. Everywhere else is much cheaper. You can't just lie to people in order to fraudulently obtain money from them. They made me feel so devalued today. I truly wish I had words for how horrible it was. I have been sending friends and family here for years, but now will probably be calling all them, and suggest they switch too. They need to do better with how they treat people, and also don't lie to people. May 6th followup: After speaking to Sara/Sarah today she was acting like she wanted to help. Just like how Luke Baumgartner acted like he wanted to help. Yesterday he even wrote me an estimate. Sara/Sarah spoke to Cossich Family Dentistry today about them honoring their warranty on this inferior bridge they did. Cossich refuses to honor their own warranty. Now Sara/Sarah just called me around 5 pm to tell me they no longer feel comfortable doing the work that just Yesterday they would do. I literally feel like them and Cossich are working together to not help. I will stick with Grand Family Dentistry for cleanings going forward, but can't trust them ever again in the future. I literally feel like they are working together with Cossich to not help me as they called and spoke to Cossich. After they spoke to Cossich their tune changed, and they cam no longer do the work. Nobody can say that this all adds up and is normal. It is basically RETALIATION by 2 dentists office to hurt a patient.

I am a new patient and my first visit was very pleasant…read more The staff are all extremely friendly, and the business prioritizes explaining things to the patients in terms that they can understand. The hygienist asked me many times what my concerns were, and made sure to address them/ reassure me. I ended up having to get a filling and the team made it quick and painless (literally) The business has updated technological and medical equipment, and the staff are very transparent about costs before providing care!

My family started going to this dentist about 2 yrs ago, we never had any complaints until…read morerecently. My husband took our ten year old for a tooth that was concerning to us. The dentist examined and said they were going to consult an endodontist and they would call us about results. Weeks go by and nothing. I called twice no one ever answered and I left messages- no one returned my calls. Today I went to the office and I told the receptionist what was going on, it was pretty obvious they messed up by not even attempting to call us- it had been a month! The receptionist went to the back of the office got a sticky note showing someone had talked to an endodontist then she wrote down two names for referral. This dentist office has lost our business for good! They couldn't even be bothered to pick up a phone or even have the dentist talk to me in person once I came to the office.