Very unprofessional and horrible experience. My appointment…read morewas at 6:00pm (made through facebook). I used the address given both on yelp and facebook. I got to the location and could not find it. I called the # provided and was told it was on the other side of town next to the regal movie theater. I get to the place around 6pm and was told that she wasn't here just yet. I sat in the chair next to the entrance door and patiently waited... During my wait another customer came in for her eyebrow appointment. She finally arrived around 6:20pm with another person. And without even asking my name and time of appointment or even saying hello, she immediately went to the back and did her friend's eyebrows. Then after a few minutes she rung that customer up and said "next" instead of looking at her appointment list to call my name. When she said "next" the customer that got there after I arrived immediately ran straight to the back. I figured she had an earlier appointment. While I was waiting again, another customer came in and stood next to me. When she was done with her 2nd customer, she looked at the new customer and said "next". This was around 6:40pm. I immediately told her that my appointment was well over 30min ago. I could tell the other customer felt bad cause she knew her appointment was later than mine, but did not care cause she didn't even ask me if I was next. The threading lady apologized and asked me why I didn't speak up. I kindly explained the situation above. Then she rushed me to the back. This was my first time getting my eyebrows threaded. I only decided to try it d/t the reviews here. She didn't even ask me what I wanted to do with my brows and told me to hold the skin around my eyes tightly. I felt bad enough for speaking up about my late appointment so I didn't say anything afterwards cause I did not know her and was worried she'd screw up my brows. I read in a previous review that she trimmed eyebrows too but I guess she was in too much of a hurry to do that for me since there was another customer waiting. It felt very rushed and very unprofessional. I will not be going back again due to this experience and will inform my friends here in Greenville to avoid this place. Oh and she charged me full price...did not even offer a discount for making me wait so long and be late for my other appointments. Eyebrows looked okay but I had to trim them myself. I cannot express how disappointed I am...

I went in to get my eyebrows threaded and SPECIFiCALLY asked her to keep the thickness of my…read moreeyebrows (my eyebrows are quite thick and course) and to give me and arch and she made them so thin with barely any arch. I cried. I gave her 2 stars because she did a really good job on my guy friend. I posted a picture because maybe someone else will like the way she does them but she didn't give me anything I wanted

God help you if you go in there and have a procedure done and you're not happy. They will call the…read moreowner and you will get talked to in the most condescending way you've ever experienced. I would have considered myself a good customer. I know several of their patients were unhappy, and actually sought care elsewhere. Spend your money elsewhere where you will be respected. Funny thing their policy about refunds is on the back of the bathroom door.

Mom had Xiemin similar to Botox just different proteins and had great success! I will be going soon!read more

I would give it 5 stars because I love the wax they use. It's less painful and your eyebrows don't…read moregrow back at fast. My issue here is their lack of service. I have been 3 separate occasions at different times and days and neither time I went no one was available to do my eyebrows. To my understanding they only have 2 people who are able to do eyebrows. They need to hire more people it had caused me to go somewhere else to get them done.

I agree with the above review. They are very professional and the wax they use is very gentle. They…read moretake walk-ins when they can, but work mainly by appointment. It is very easy to get an appointment, especially mid week when they are less busy.

I had a prenatal massage with Erica today. She was professional, very polite, and knew all the…read moreplaces my body was holding tension. I was hesitant about getting a prenatal massage because I didn't know if they would have the knowledge of working with pregnant clients, but this place did amazing and it was clear they have worked with many pregnant clients before. The pregnancy pillow was the perfect added touch so I was able to be comfortable and fully relax. I definitely would recommend to this any pregnant mama looking for some self care!

I booked a 1 hour massage for my wife's birthday. I personally did not get one. Refreshology was…read morevery easy to deal with from that perspective. Since I didn't experience it myself I cannot give a personal review of the service however when she returned home she was ecstatic & relaxed. I Believe that she would go there regular if she could afford to.

I have gotten my eyebrows done here several times and I am always happy with the result. Today I…read morewent around 5:15 and the girl who did my eyebrows was so friendly and such a sweet girl. She did an amazing job and I am so happy with the results. My only complaint is the number that they had to call to get assistance went straight to voicemail. She was just grabbing something and wasn't gone long at all but the owner should look into updating that number to a correct number. Like I said, she came back almost immediately so no complaint about her out her service at all!

They good work here but the past couple times I've came there either wasn't anyone there during…read moretheir open hours (and no sign saying they were on break or when they would be back) or I get turned away because they "aren't taking anyone else for the rest of the day" even though they're supposed to be open for a couple more hours.

From out of town and stumbled in here on a whim taking a risk. Attended an event and needed a last…read moreminute pedicure. Establishment is very clean. Reasonable price $45 for gel pedicure. Nic was very polite and professional. Did a good job. No complaints would come back if in town.

I have gone to New York Nails for over 2 years. I have both manicures and pedicures done here. I…read moream always very pleased with the services I receive. I would highly recommend this nail spa to anyone!

This place is expensive and ruined my nails. After getting two manicures from here, my nails are…read morecompletely ruined. The techs are loud and keep talking to each other which makes it loud and difficult to relax!

I have been going for eyebrow waxing for at least 4 years now and it is the only place I will go…read morenow. They know how to do it right and it always take 5 mins- 10 if they are super busy that day. Super quick and super nice. I will continue to go back forever. I HIGHLY recommend for waxing- I'm not really into getting my nails done so I can't say anything about that but waxing is 10/10

Love this place! I have been to Koi all times I've been & he is so talented! Love how sweet they…read moreare & have top tier service. Definitely recommend Koi!

My acrylic gel set was soaked off very carefully leaving my natural nails as healthy as possible. I…read morewas treated with the gentle soak off process with minimal drilling. When expressed that I had sensitivity in my nail bed for the first time, I was educated that the previous nail tech at a different shop may have drilled my nails a little too much, causing a "ring of fire". I appreciated my service at Grand Palais that is ran by a very hardworking and honest wife and husband.