I'm sharing this experience because medication access should not require months of persistence from…read morea patient. My prescription for Nurtec ODT 75 mg, taken every other day for migraine prevention, had an active prior authorization approved on June 18, 2025, valid through June 18, 2026. Beginning in December 2025, I was repeatedly told by Ponchatoula Family Pharmacy that no authorization had been received and that my physician had not responded. Based on that information, I contacted my doctor multiple times over several months, only to be reassured that the authorization was already approved and active. Despite this, the pharmacy continued to deny the medication. After months of back-and-forth, I requested that the claim be fully reviewed and reprocessed rather than relying on the initial rejection message. It was then discovered that the prior authorization had been active the entire time. Once properly re-run, it was approved immediately. This was not a physician delay. It was a failure to verify and process an existing authorization. As a former pharmacy technician, I understand that automated rejections require verification with the insurer and appropriate escalation when needed. Those steps were not taken until I pushed for them. As a result, I went months without my prescribed preventive migraine therapy and experienced debilitating migraines while caring for my special-needs child. Preventive migraine treatment directly impacts daily functioning and neurological stability. I ultimately transferred my prescriptions and chose not to continue patronizing this pharmacy. Medication access requires diligence and accurate communication, and this experience did not reflect either. I hope this prompts improved verification procedures so other patients do not experience similar interruptions in care.

It is truly a pleasure to deal with these people! They are so very helpful and courteous every…read moretime. I actually look forward to going in. Service is absolutely wonderful each and every time.

We need to have a compounded medication for our cat (long story). The vet directed us to an online…read morepharmacy that charged a fortune along with slooooow shipping. Did a search for local compounding pharmacies and found C&C. We contacted them and they were totally willing to help. The vet sent the prescription over and it was ready the next day. We have been through a couple of refills now and it has been painless each time. The staff are friendly and willing to answer questions. I would be willing to move my regular "people" prescriptions over to them, but the location is not convenient for me to go on a regular basis. I like them a lot however. Highly recommended.

No more hassle like with every single big chain I have tried.. This place is clean, efficient, and…read moremost importantly treat you like a vip customer every time. When they rarely run out of a medication. CnC will order immediately ,and they have you prescription the next day in my experience. That's why I came to CnC, I was left for 2 weeks without a very important prescription from one of the most popular companies. They helped me (as I ran out my "old" extras on the side) ,and I never looked back no waiting forever and finally treated like a vip customer/patient and respect this store for it's service and friendly staff Try them out...I did and never looked back

Always great service. Very concerned about our health. They go the extra mile to fill our…read moreprescriptions in a timely manner.

Friendly staff and I love that they are open until 6:30 since I don't get off until 6. I stopped…read moreusing big box pharmacy to exclusively come here

Such a cute old school pharmacy shop! If they had an ice cream parlor I would be complete!! It's…read morebasically your mom and pop type pharmacy! It's a pharmacy where everyone knows your name :-) They have plenty of medical necessities for ourchase such as creams you find in the hospitals (calmseptine) to locally produced items such as candles and Nola apparels. I usually come here to fill a prescription that other "retail" pharmacies do not carry. Today they only had a few of my pills left in stock. They filled what they had and will call me next week to come get the rest. How nice! I really like that old town feel that we are currently missing! I hope everyone can come support their locals. I think my prescription may be a few dollars more but worth it for supporting my local pharmacy.

I was wandering around this store as my husband was being treated at the hospital. I thought to…read moremyself- this is such a nice place to wander for a distraction. Then the guy behind the pharmacy counter asked me if I was picking up meds- and I said "no, thank you very much for your good customer service" and then I looked at him- a man would like to hand me medicines for my very ill husband... unmasked. Then I looked around and all 3 of the employees I saw in the store were unmasked. I understand people's desires for freedom, but I also know the burden of dealing with long term effects of viral illnesses- and I know the burden of caution for someone I love who is highly vulnerable. It isn't something I would wish on anyone- and I don't just wish- I know my actions to prevent the spread of illness matter. I'd think a pharmacy next to the hospital would do better. I've seen this at restaurants and grocery stores- but a pharmacy?? Put a sign on the outside "attention- employees at the store don't wear masks- if that's cool with you come on in. If you are visiting ting someone at the hospital with a high infection risk or have a high infection risk yourself- shop at Walgreens" I would've gone elsewhere.

I'm a strong believer in buying local and support small local pharmacies, but unfortunately I will…read morenever support a business that allows their staff to treat customers they way this location did. August 16, 2021 for reference to the owner if she sees this. I received Horrible customer service! I was hung up on twice by a pharmacist named Jimmy. Do not recommend this pharmacy! Very unprofessional.

Even though we live 20 minutes away from Don Chaucer's Pharmacy and pass many other pharmacies on…read moreour way there, we only use Don Chaucer's because their customer service is superb! They have gone above and beyond to get our prescriptions covered by insurance numerous times, everything is filled quickly and they make sure we know when something is about to run out of refills. We wouldn't go anywhere else!

I LOVE this pharmacy. I get all of my shots here, and love how kind the staff is. It also carries…read moregreat gifts and unique items I adore! Nice Louisiana items as well. So even if you're just looking for a nice little thing for yourself or as a gift, go check them out.

Best in town. Hands down! I wish they were open on Sundays so I didn't have to deal with other…read morepharmacies ever again.

This pharmacy has the most considerate and helpful pharmacist and pharmacy techs I've ever had the…read morepleasure of dealing with. I went there in a search for a medication that had extremely limited supply everywhere at the time due to a nationwide shortage. Although they didn't have it in stock either. They took the time to hunt down the med by calling other pharmacies on my behalf! They were going out of their way to help and I wasn't even a patient yet! I highly recommend using Hometown Pharmacy, they treat everyone like family.

Friendly , convenient, well stocked . The best hometown market for quick service and usually a…read morechance to visit while there with locals .

The customer service is horrible. They do have good deals from time to time but they have lost my…read morebusiness thanks to the attitude of the cashiers and manager. I just wanted to let them know that their milk was about to expire and instead of saying that we will let someone know they totally ignored me. When I repeated what I said the cashier and helper both became agitated that I had interrupted their conversation and became defensive. I was then asked if I wanted to talk to the manager and I said yes. There was a employee walking towards the register so I assumed that he may be the manager so I asked them if he was the manager but responded saying no he was just some young boy. He was a man with a beard. Then the cashier asked if I was going to wait for the manager or just be a coward and leave which is very aggressive and mean. I said I waiting. I paid for my groceries and the cashier threw the receipt at me. I did say a choice word too her and the manager showed up with a customer is always wrong attitude. When I realized this was pointless I left. After 30 plus years of shopping here, our family is done with these folks. Great job !