We had Shayne and his crew install our gas fireplace. They gave us excellent service. We are very…read moresatisfied with their work. That is why we have decided to go with them for the cleaning of our furnace and other fireplace. People like them contribute enormously to your company and hope they are well compensated this Christmas .

Used their roofing service - good quality, free estimates…read more- higher prices - careful setup but not always clean - don't appear to lay down any tarp to catch nails/debris - estimated the job could be done in two days, ended up taking 3 days with break for rain - would have been possible to finish in two days if they had assigned more workers and taken job a bit more seriously the first day

thank you Kaitly, an amazing technician from Francis, who fixed our AC unit quickly and also for…read morecoming so quickly. We appreciate the service and price was half of what competitors were estimating over the phone. would recommend Francis for great service and honest pricing!

TL;DR/The Short Version: Great experience. Had a gas fitter…read morecome and cap our gas line and an electrician come to set up a 240V outlet when we switched from a gas range to an electric one. The Long Version: When my husband and I bought our house, it came with a gas range. Having grown up with electric, I was really hesitant to keep it and wanted to switch to electric, but I eventually got used to it and we kept it. Not too long ago, the oven bit the dust and stopped working. The elements still worked but I need my oven! So at this point we decided to switch to electric. We needed someone to cap the gas line and install a 240V outlet for the new range. Francis Home Environment was great because they offered both services. We had 2 different technicians of course, but they were both from the same company who coordinated their work. My husband dealt with the technicians and I got to benefit from the results, lol. Terry came in the morning to cap the gas line. He was great. He checked the line in the basement too. Then David came in the afternoon to do the electrical work. He pointed out that the previous owners did not do some electrical work properly and we had live wires just taped up behind our range. We could have gotten electrocuted all these years! Omg! David fixed things up and now we have a new 240V outlet and no live wires just hanging out with their ends taped. Both technicians were courteous, professional and efficient. I liked that they came during their scheduled time window and my husband got a text when they were on their way and he could track their location on his phone. They wore shoe covers in the house as not to dirty the floors. Their price was on the higher end, but we were happy with the whole process from start to finish. We would happily recommend Francis Home Environment. (217)

worse customer service and advice you can get. After having been told to purchase the wrong…read moreproduct for my Venmar, they didn't want to replace or refund my order. Avoid at all cost!

The worst business ever. I ordered fireplace gasket for pick up, arrived the day after, have been…read moretold to come back in 2 weeks. When I've asked for order cancellation suddenly the owner start bullying me and being disrespectful. Very rude owner. Don't waste your time with this people!!! This company doesn't deserve to be Regency distributors!!!

It is rare to get such great service but this company excelled beyond anything I expected. The tech…read moreAlex B. was knowledgeable and proficient. What surprised me was he did work fast, explained what and why he was doing certain repairs, and he was professional beyond anything I have seen in years. I am making sure to share this as a contact with my network.

Dealt w Advanced because they carried a high-quality (and more expensive) boiler for our hot-water…read moreheated home. Installed the new boiler but rather than vent it to the side of the house like the old one, vented it instead directly on to our patio so we can sit outside engulfed in dense clouds of steam. Promised repeatedly to address the problem, most recently last spring when they asked if they could put it off till the fall when they were less busy. We agreed but never heard from them again - no call, no email, nothing. Not even the courtesy or professionalism to return calls or answer correspondence. Service guy (one of the owners who didn't have the guts to identify himself at the time) returned a few months ago to fix another problem (with their new installation), charged $165 to my VISA in advance, and whatever he fixed has since failed again, twice. So, not fixed. Went with someone else for service. Once these guys clear your cheque, they are GONE.