Be advised the company that manages Mansions at Delmar, Jones Street Residential Inc. is no longer accredited with the Better Business Bureau:
BBB Rating
F
Reasons for rating
Failure to respond to 3 complaint(s) filed against business
4 complaint(s) filed against business
I moved into Mansions Delmar June, 2023. I immediately regretted it, and because to my own circumstances I had to stay. For you the reader, let me tell you the facts so I can prevent the next person from hardship. During my two years at this location, several neighbors move in and move out within months, if not weeks of signing the lease. One neighbor found mold in the wall next to her newborn's crib and moved immediately. Another moved within a month after Management attempted to enforce a new policy without it being in the lease. Two different neighbors had a male maintenance worker walk into their apartment with their lone daughters inside either on the couch or in the shower. Entering without consent is a part of the lease, a clear indication Mansions of Delmar's Management cannot manage appointments and lack communication with their tenants. Nearly all neighbors consistently had utilities break, and it would take weeks to fix. My own personal experience included the toilet breaking, stove burners not working, broken dishwasher, and the garage door not working and failing nearly four times. During the initial garage door fix attempt when I first moved in, the Lead Maintenance worker told me the owners do not pay to fix things. They put a bandaid on the problem.
Let me also inform you of the one inch gap in my front door, the cheap windows and sliders which do not retain heat/cold. Expect a very high electrical bill. I found drug wrappers and paraphernalia in the dog park located inside the complex. On the drug topic, I hope you enjoy the scent of marijuana around your residence, and inside your residence.
There were so many upset tenants, the maintenance worker is often swarming around the Manager's Office to act as a body guard to protect the Manager, Jessica Bradley. While I was waiting to address an issue, the son of an elderly woman, the woman whom resides in one of the apartments, walked in. He was in the office to complain his mother's AC was not working again, and it was an extremely hot day. It was then I informed him he should find his elderly mother a new location to live. I told him about several complaints from tenants. He said he had no idea, the complex looked decent from the outside. I told him looks can be deceiving.
After finally leaving the location, I expected my full deposit back. I lived in apartments my entire life and have never not received my deposit back. So let me tell you, and especially those with a pet, do not expect to get your deposit back. They use the pet as a legal excuse to justify damage. Damage not even there, or from previous tenants. Record everything on your move in, but unfortunately you cannot record the under side of your carpet. Management claimed my trained golden retriever destroyed the carpet and somehow the floor molding. They took photos of ripped up carpet to show stains underneath. I asked them why they needed to cut the carpet to then find damage. Jessica Bradley explained it is standard protocol. When I advised them there were no surface stains during my residences and questioned why they felt inclined to cut the carpet, I received no logical response. Lets be honest, they intended to replace the carpet whether there was damage or not- my apartment was one of the few not remodeled yet. They did not want to pay for it themselves.
Here is the exact breakdown to their egregious amounts for various things: "...carpet replacement charge of $962.54 due to staining and urine markings throughout.. trim replacement charge of $829.55 due to pet damage and final water/sewer of $54.63; less your security deposit of $1,652.00."
For you the reader, this place is nothing more than a scam. Save yourself a lot of money and hardship. read more