My wife hired these guys to come and clean our ducts. So today they come out and are two nice guys,…read morevery nice and professional. As far as I can tell they did a good job (not really able to tell if they didn't though). The reason I am giving them two stars is because they did what I hate. First, they tried to up sell me $450 worth of "disinfectant for the ducts that I really needed". I quickly said no thank you. At which point they immediately dropped the price in half. So essentially here is how I see this. We called you and asked you how much to come clean our ducts. You said $220. Then you get here and you inform me that to "really get them clean" it's gonna be an extra $450. This is deception and it's wrong. But then when I say no, you immediately drop the price by $225. So what that tells me is that your business is not based on offering a good product at a fair price. You are just trying to take as much of my money as you possibly can. Again, the guys that came to the house were nice and professional. It's clear that they were just pushing the products their management makes them push in the fashion they are instructed to do it. This however leads me to believe there is an entire culture of ripping off their customers. Consider yourself warned if you hire them to come clean your ducts. FYI: No I did not get even the 1/2 price "disinfectant". Update: 12/29/13: After being contacted by AAA WIcks owner and being accused of this being a fake review I provided proof that this was in fact his company. I'll upload the photo of the sticker they left on our ducts so you all know it was truly AAA Wicks that provided our service.

During my initial phone call to schedule service, I talked at length about the service I wanted,…read moreand I made it very clear that I wanted a "Roto-Brush" air duct cleaning cleaning. I had just purchased the home and wanted to get a great baseline for all of the maintenance and cleaning of it. The previous owner had a dog with a thick coat.. I wanted all of the nooks and crannies of the vents physically touched and cleaned. I was quoted prices for both "Air-Whip" and "Roto-Brush" services, both were average prices for the respective service, and we scheduled an appointment for "Roto-Brush". The guys showed up early for the appointment, which was nice. While they were performing the service, I realized they were using the "air-whip" method, not the "roto-brush". Also, as we had painted most of the house, many of the returns and vent covers were already off. They did not remove the ones that were still installed, and just kind of blew into the vents with their air. Near the end of the service, they took my air filter and pointed at stuff they blew out of the ducts, and identified some of it as "mold" based on the color of the dirt. It wasn't mold.. it was soot, and I declined their expensive up-sell attempt to rectify my "mold" situation. I kept watching, waiting for the roto-brush to make it's appearance. It never did. When they proclaimed they were finished and presented me the bill for the service, the price was that of the quoted Roto-Brush service. I asked about why they used the air-whip and they were adamant (borderline defensive) that they never do roto-brush, and that the air-whip was just as good. I personally disagree that no-contact cleaning is just as good as a cleaning where surfaces are contacted with something other than fast-moving air. Looking at the statement, I saw that the billing code for the cleaning was "RB1"... I said, "hmmm.. I wonder what that RB stands for... probably roto brush?" to which he said, "yeah, probably". I ended up having to call the office. I talked to the same guy who had scheduled me a few days earlier and recapped our previous conversation. Once I had him on the same page, I informed him what happened, and he seemed at a loss. I ended up putting the service tech on the phone with him (my personal cell phone), and the service tech took it into the other room. I could still hear both of them, and an argument took place between them. After the call, the service tech amended the price to the "air-whip" price, which was quite a bit less than what they had just tried to charge me. I paid, they left. As they were leaving, the techs were audibly grumbling between themselves about how they made less money. I felt they could have at least waited till they were out of ear shot before complaining that they were not successful in separating me from more of my money they they deserved to. My opinion, based on what I saw and heard during the visit, is that they had been doing this racket for a while, doing less service than the office sold, and convincing unsuspecting customers that they got the service they paid for. In this case, I knew the difference and had the gumption to stand up for myself and make sure I paid for what I got. With air duct cleaning, and any time you pay someone to perform ANY service for you, please make sure you educate yourself as to what to expect and how to identify what they are doing. Had I not known better, I would have gotten ripped off. Even if the billing/work issue had not happened, I'd still rate the quality of their duct cleaning a 2/5, based on the quality of work performed alone. Duct cleaning companies are plentiful,.. do your research, as your friends and neighbors, and choose one that will take care of you and make a long-term customer out of you, not a company that seems to just want to shake you down and move onto the next job. I would have loved for them to have taken better care for me, as next year, I will be starting my hunt for another company all over again.

11/26/2014 I came into contact with S&R Appliance, Inc…read more (Rob) via the Woodbury, MN community web page. I was having problem with my current furnace and wanted to determine if repair or a new system was the best option. After Rob laid out many options, I decided to go new. Although a new system was a larger investment than repairing the existing system, going this route was the best long term solution to having the proper heating and cooling system for my property. The old adage "you get what you paid for" is very true. A few things really resonated with me regarding Rob and his company: the passion he has for his craft, the goal to service the customer to 100% satisfaction and his overall integrity through the entire process. A few examples of integrity: * Rob didn't belittle the former work or system. Instead, he focused on what solutions his company had to offer, stating, "For some this is only a business. When we do work, it's our Picasso". * When going through all the options of what I could do Rob stated, "No is a perfectly acceptable answer". No high pressure tactics here, just straight up and honest. Again, this stated to me Rob was in for the long haul, not the quick one-time buck! * Finally, when the job was complete, Rob provided me with options related to a maintenance plan. Previously, I had another H&A company come into my house and selling me a maintenance plan was their first priority vs. doing the work. I won't put my name directly in this review, but if Rob ever needs a recommendation or a potential customer wants to speak with me for a reference, I will do that for Rob and S&R Appliance in a HEARTBEAT! In my opinion, you'll have no better option for this important part of your home's operating system.

Great team. Very professional and extremely knowledgeable with fair pricing…read more We have used their services on multiple occasions and appreciate the local/ family customer service

We had a very nice experience with Snelling who installed an AC unit, new water heater and ran a…read moregas line for a new range at our new (but old!) house. Quality work and people and the price for the package was extremely reasonable. Jordan, our sales guy, was simply amazing. He walked through our house with us to talk options, was very honest and told us what he thought we did (and didn't) need. Also, he scheduled the AC install just one day before a huge heat wave. ("Let me see if I can pull some strings to get this installed before it's too hot.") During install the electrician found that our furnace's transformer had blown. Jordan arranged for their "furnace whisperer" to come out that same afternoon to take a look, free of charge. It was fixed within 30 minutes. I will say that there was a wiring snafu with the AC unit, causing it to short the fuse a couple weeks after we got it. Jordan had given me his personal cell number, so I texted him with the issue and he sent someone out that same day (literally the 4th of July, a Saturday). The issue was resolved in just a few hours after the text. Would recommend Snelling in a minute. They were friendly, honest, and took care of us the entire way.

These guys installed our HVAC system over 13 years ago. I never got around to leaving a review but…read moreYELP prompted me to do so. Overall, the experience was positive. We were given a lot of important information and time to consider our decision as the cost was significant. I think the biggest concern I had about this company is that when we had to install the air conditioner later on when it was warmer, the technician that came out was incredibly rude to my husband when he pointed out a preference he was hoping for either the cement block placement. When we brought up our concerns directly to the sales rep, particularly the way he was treated him as a person of color. This company dismissed his experience and tried to justify it as something else. I would really encourage them to make sure their various staff who interact with customers (who pay thousands of dollars for their product) have a clear understanding of what quality customer service needs to be.

Omg, Erik is the best and made install so easy for our speed queen washer. Woodbury SW were not…read morehelpful and added a lot of fees which they couldn't explain. Erik was honest and made it simple for new washer installation and haul away old washer. He took care in moving washer upstairs and showed us all the settings. Also we saved so much time and money through Erik that we won't go with big box stores anymore.

Our furnace and AC units were 21 years old and we were starting to have issues. We were highly…read morerecommended to Eric at Bathrick's, and he did not disappoint! Eric was an absolute straight shooter from start to finish. He walked us through the entire process, gave us a great price, and was extremely easy to work with. We would highly recommend Eric and Bathrick's to anyone in the area looking for honest and top-notch service.

I've worked with a few home renovation and maintenance companies in Minneapolis in my short time as…read morea home owner. Most times it's hard to know who to trust. My experience with Drain Busters has always been the opposite. The prices very fair. The work always good. For anyone looking for plumbing services go with drain busters.

This horse sh*t company sent a kid out to remove our toilet to scope the sewer line because the…read morepeople buying our house wanted it checked out during the inspection. When the kid was done he mentioned to me "I broke one of the bolts off so you will have to replace it yourself." I said you're supposed to do that and he told me: "Nope. We don't carry any bolts." I ran down stairs to the bathroom to see what kind of mess he left me and there to my amazement is the toilet sitting on the tile, the tank lid on the sink, bathroom rugs piled in a corner and the opening where the toilet sits wide open with the old wax ring still around the opening!! He also washed his filthy hands in our sink and didn't bother to clean it up! I ran upstairs, but he was already gone. Now, I didn't request this service to be done, the buyer of our house did but they expected ME to buy new bolts, wax ring and reseat it myself!!! I WAS LIVID!! This is THE WORST OUTFIT I HAVE EVER DEALT WITH!! They tore apart our bathroom and then left it that way for me to fix and clean up! NEVER DO BUSINESS WITH THIS SHADY PIECE OF CRAP COMPANY! They expected a 69 year old man to clean up and reseat the damn toilet himself, after THEY took it off!! If I could leave pictures of the freaking mess, I would. I still cannot believe that they did this and then just walked away! Oh and by the way, they wanted me to sign a WAIVER because they re NOT RESPONSIBLE FOR ANY DAMAGE THEY MIGHT INFLICT! I just sit here in amazement that a company like this exists!! UPDATE: I JUST TALKED TO JOE, THE OWNER OF DRAIN BUSTERS AND HE COULDN'T HAVE BEEN MORE UNDERSTANDING!! HE SYMPATHIZED WITH WHAT WE WENT THROUGH AND SAID HE WILL RETRAIN WHOEVER WAS OUT HERE. I WOULD USE DRAIN BUSTERS AGAIN, JUST BECAUSE HE LISTENED TO ME AND DID NOT MAKE ANY EXCUSES. SO WHATEVER I WROTE ON TOP, WAS OUT OF SHEAR FRUSTRATION AFTER WHAT I WENT THROUGH. JOE, YOU ARE A VERY CLASSY GUY!

Amazing service from Jason. Took care of everything and more. This company not only fixed my…read morestarter, they cleaned the generator, installed an oil heater I had forgotten about, checked everything over and more. These guys know generators inside and out. Perfect experience in all regards. Note, I didn't buy my standby generator from them as I wasn't aware of them. I bought it online. That didn't matter as they still provided exceptional service. The whole team is great but again, Jason whom was our tech is amazing!

Very reasonable. Worked quickly and was on time. I would recommend Don wholeheartedlyread more

I learned a good lesson. I admit Boe's was not our first call when our stove stopped working. In…read morefact they were not even our second call. Credit to my wife for searching Yelp and suggesting Boe's. Our first call was not returned. The second call was booked for the next 3 days. One call to Don, and he was literally at our home within hours! Don was great to work with! Very receptive, affordable and he fixed our stove on the spot. We love local companies and Boe's is local to Cottage Grove however he services the south and east metro including North St Paul and Roseville. Boe's provides service and repair for appliances, furnace and A/C. We are scheduled to have our A/C and furnace tuned up. Thank you Don, we appreciate your service. We are proud to say that we have learned our lesson and now look forward to making Don at Boe's our first call for any service or repair!

I was on the verge of just buying a new dryer rather than trying to salvage an older model. I…read moredecided to see what fixing would run. Drew came out, gave a reasonable price, and stated that the unit is in good shape. I followed his advice and have no issues for over a year now. Thx Drew!

I used St. Croix Appliance Repair one time. Drew came by and did his thing. I not only paid him…read moreon time but prepaid him for the next time I might need him. Well, I needed him. I called him not once but twice with no return calls. For this reason only I can't recommend St. Croix Appliance Repair to anyone. As the saying goes "90% of success is showing up" and St Croix Appliance doesn't bother.