Luis, the owner told me I need 2 actuators. And also I needed to fix my drivers side window which…read morewouldn't go down and very frustrating when you want to go get money from the ATM or even a cup of coffee from Dunkin' Donuts. And also a pick up from Target. Nicole, his wife, who helps run the office, and the staff knew exactly what was wrong with my car and within 48 hours it was repaired. Their service is impeccable. They're courteous, efficient, and very nice to deal with. I highly recommend anyone who needs a car repair to come here! They also do bodywork, and it looks very impressive. If I ever need any, worked done to my car again, I'm definitely coming here. They are so nice to deal with. The prices were affordable and Nicole and Luis care very much about your car and they are very dedicated to their service. Thanks again, Nicole and Luis, I appreciate all you did. Deborah M.

Service was awesome. They fixed a problem at no charge while evaluating the car to provide an…read moreestimate! I got the work done there and the final outcome was great! The price was very reasonable. And they even detailed the interior of my car when they were done! I HIGHLY recommend this place and would give them more stars if I could.

Best auto repair shop around. Chris is always pleasant to deal with. great mechanic with reasonable…read morehonest & prices. They won't do any work on your car that you didn't ask for, & they won't make up any BS repairs that you don't need.

I have brought my sons old dodge Dakota in to norms 2 times this month. Both times I have been…read moreextremely satisfied with the customer service . Most of all the pricing !! I have taken the vehicle in to get estimates at other shops and got almost dbl the price ! Norms is my new favorite place to get honest and great pricing .. Did I mention that even when I brought my truck in for a brake job the staff had saved me $ and said it doesn't need to be done yet . I found a new auto shop !! Thats norms .

They were able to help me with an immediate issue, but they are highly unresponsive. I did end up…read morepaying about $100 more than the estimate beforehand as well. I can't get them to help me with another issue due to their lack of follow up.

I was charged 3X more labor than I should be been. I brought my car here to have an aluminum…read moresteering rack bracket rewelded on after it had been broken off. I was called at 7:54AM and asked "what are we doing to this car again?". At 8:55AM I was called back and told "Its done, you can come pick it up". When I picked it up, I was charged for 3 hours labor. When I returned to ask about this, the father could not come up with an explanation, and said his son (who did the work) would call me back. The next day the son called me back and very rudely told me that he was so skilled that he did a 3 hour job in 1 hour. I use to be a mechanic and I know how these jobs should be billed. Because this job isn't in the labor guide, and they weren't able to quote me beforehand, it should be charged for time actually spent on the job, not whatever number they magically decided to come up with. I don't care about the money, but its the principle of knowing I was cheated. I gave them the opportunity to make it right, and they chose not to.

This Gerber location is the epitome of what good customer service is all about! I have used them…read moremany times before and was always pleased. The most recent time (February 2026), they outdid themselves! What was a very unsettling experience for me (the car accident) was made so much easier by their caring staff - every single employee I was in contact with was helpful and considerate. And my vehicle looks great- both inside and out!

A local car wash destroyed my new car in 2020! Gerber's fought with the insurance companies and got…read moremy car fixed for a reasonable price!

Ignore the one star reviews! This place is excellent in every way. Very polite, affordable,…read moreexcellent work, and best of all, excellent communication. And the cleanest garage I've ever seen. Also, they never fix anything they don't check with me on first. They have kept my old car on the road for years now. Will keep going back as long as possible!

My car got into an accident and this place wasn't listed on the preferred mechanics but I didn't…read morecare. It is close and came reccomended from a family member. The customer service from the moment I called was phenomenal! They came and picked up the car after the battery was dead and communicated any issues frequently. They actually finished earlier than they thought and pickup was easy. These guys/gals/they are very professional and if I ever need their services I'll definitely be back.

Absolute worst service. I contacted them at 4:16, was told a tow would be en route within the hour…read more Called back at 6:05, was told a truck was having some trouble, a tow would be there within an hour. At 8:30, he said he would find out where his driver was. He then hung up on me when I called back at 9:05 and ignored my next call back. Calling back from a new number at 9:22 he said he just spoke to me and told me the driver was coming, which was not true.

This guy will definitely rip you off!!! Never Never Never allow this guy to come near your vehicle,…read moreonce he tows your car to his shop, he will hold it hostage for 150$ dollars a day and flat out lie to you insurance company. He is a deceptive crook. Will appear to be nice and Rob you blind!!!!!!