It was one of my most unpleasant and costly cutomer experiences ever. Oaktown Lock & Hardwarwe (as…read morepretended "professionals") should have been fully aware of the fact that they were offering a service/product they were not entitled to - a high security lock system exclusive to a Condo Corporation. They were provided the existing key clearly substantiating the existing security system, but none-the-less they took the order, installed the wrong lock, and charged for the wrong service. Adding insult to injury, with their wrongdoing obvious, they were arrogant and unpleasantly confrontational. Definitely NOT the outfit to entrust with one's home security.

They have a help wanted sign on the door. I went in to inquire as to what exactly they were looking…read morefor and the first response was "we were not looking for someone as old as you, we were hoping for a younger person" They will never get my business again!

I was looking for a new kitchen faucet.. the lady her name is June came down the aisle helping the…read morepeople in front of me and I knowledge me as I was waiting. She knew a lot about this department. I bought a great kitchen faucet. Felt confident in my choice because of her. June is fantastic she has been with Home Hardware for 29 years.. i was very fortunate to have her help me.. thank you June.. Marnie

I am so, so disappointed to have to write this review. I really hate this. But if I could go back…read morein time, I would never hire Home Hardware to renovate my kitchen. When the renovation was "finished", there were 1/4-inch gaps in the mitred baseboard seams; visible marks on the painted walls; and crumbled tile grout. The pull-outs beneath the kitchen sink banged against the cupboard doors below. After complaining again and again (and being told I was "fussy"), my kitchen still has a chip on one door, a crack in the crown moulding and crumbling grout in the tile floor. Here's what went down: To begin with, the kitchen designer, Asif, drew up a great design. He listened when I wanted changes to suit my lifestyle. He answered my questions and helped me choose materials. Strike one: To address the cold tile floor, the contractor suggested that I get spray foam insulation installed through a company he knew. He arranged the job, and recommended that I vacate my home while the insulation off-gassed. During that time, he lost my house-key. He called a locksmith and, unbeknownst to me, kept a key for his crew, too. When that contractor went on vacation, his sons continued to work. They used "their" key to let themselves in my house each morning --- long after I had returned to stay home again (and had told them so). They would not even ring the doorbell. I knew that they would be arriving each day, but it was still unsettling to have them just unlock the door and walk in. One afternoon, after they'd left for the day, I went upstairs to change my clothes. I was standing in the loft with no pants on, when I heard the key turn in the door lock downstairs, and one of the contractors called out, "It's just me! I left my coat! I'll lock the door behind me!" The next morning, I asked for "their" key. Strike two: The contractors heated their lunches in my not-yet-installed microwave. The first day it was installed over my stove, I had the pleasure of cleaning out the dried-up spatters from their lunches. Still, at the end of the day, I can overlook a few issues if the work is done well. Unfortunately this wasn't the case. The seams of the crown molding looked "rubbed" or "worn", which they tried to cover with a waxy touch-up marker, but it showed; the gaps in the mitered baseboards were 1/4-inch wide - filled with caulking (but that doesn't work to fill such large gaps); the light rail was chipped and poorly patched; and the undersink pull-outs fell and chipped the cupboard door below. Twice I expressed my disappointment to the contractor. The first time, he responded that "some people are fussier than others"; then he said that if I were going to expect a better job, I should have "paid more like $40,000". (He later apologized via text.) That was strike three. Apology aside, neither of those responses to a customer complaint is acceptable. I do not accept the blame for someone else's poor workmanship. The contractor returned a few times to correct badly mitred baseboards and to touch up paint. It looked terrible, with brush marks on the walls and baseboard paint spilling onto the wall. After I forwarded a draft of this review to the Home Hardware kitchen designer, the store owner met with me and the designer, and they sent out someone to fix the crumbled grout and poor paint job. They adjusted the under-sink pull-outs. I will say that the one thing the contractors did well was tile backsplash: it looks great. The electrician's work was also excellent, and the installers for the granite countertop were good. I'm also happy with the fixtures - nice countertop, good floor tile, decent cupboards - but upon completion, much of the workmanship was sorely inadequate. But it's still not finished. When someone came to change the scratched cupboard handles, he chipped the cupboard door. Now the crown molding is cracking at the seam. The grout in the floor tile is crumbling again. These are little things, but it's been 9 months and I still have to call and complain or they won't get fixed. I hired another contractor to renovate my bathroom and didn't have any such problems. He even used the left-over grout from the kitchen job to tile the bathroom floor, and it's not crumbling the way the kitchen grout does. I would NOT recommend the Appleby Home Hardware in Burlington for a renovation project, particularly a kitchen.

Love Dy's! Local Dundas family run business in its 3rd generation! Fast, friendly, reliable .read more

My experience today with Dy's speaks to their friendliness and interest in looking for ways to cut…read morecosts. When I turned on the indoor tap leading to my outdoor garden hose water gushed out inside (where it wasn't supposed to). Dy's visit #1 led to an easy diagnosis: the original bleeder cap hadn't been put on in the fall. (Prior to this I had no idea was at bleeder cap was.) The plumbers suggested that I could easily fix the problem by buying a replacement. I did this but again water gushed out after I installed it. I was prepared to pay $$$ to repair faulty indoor tubing. When I called back to set up visit #2, the plumber encouraged me to try to find the original bleeder cap and offered to look through his supply of old parts for one. It was possible there was a slight difference in the cap I bought. The second visit was promptly set up. When I looked very carefully, I did find the original bleeder cap but was gun-shy about trying again myself. Visit #2: The plumber put the original cap on. No water leaked out. I got clear instructions about what to do when I disconnect the hoses in the fall and there was no charge. My husband died several months ago and this exchange gives me reassurance that I've got good support in my own community.

i have been looking for a part to fix a pull handle on a vintage cabinet -- and I found it today at…read moreLee Valley Tools, Burlington -- thanks to Tom and his help! great selection Nd good pricing were outdone by professional and Friendly service! we will be back next time we have a service appointment at nearby Burlington Toyota -- another reason we enjoy travelling from Oakville to Burlington.

Best best to go for high quality tools, equipment and stuff to use in your tool shed, garden,…read morekitchen or around the home. Great service and great products.

Pretty well-stocked hardware store, which is owned by a local family, customer service is great…read moreevery time I visit. If they don't have the item you're looking for, they'll gladly order it for you. Streetcar stop is near-by if you're taking the TTC.

Hamilton Location is horrible. Spent over an hour in the store looking for a few items but could…read morenot find anyone to help me. It was hard to find staff, and when I did they could not help me. Excuses were I am new and I don't work in this department. Great excuses for a customer to hear. The correct answer is I don't know but let me find someone to help you. What a headache. Suggestion, perhaps you update your website so that it shows the isles of store items. So that customer don't spend there whole night in the store.

I am simply fascinated by how difficult it is to shop at this store. I mean, is it really so hard…read moreto set up a customer-friendly store? Not only can I never find anything -- the set up is simply not intuitive, and the areas are not marked very well -- but I don't find the staff to be overly helpful either. I can't count the number of times I've stopped by and ended up wandering the aisles with a furrowed brow and open mouth, hunting for whatever it is I need. I often have to chase down a staff member to ask where something is located. What's strange is that the Hamilton Lowes is the complete opposite. There, it's *easy* to find what I'm looking for, and the staff there is SO helpful -- it's a pleasure to spend money at the Hamilton Lowe's. That difference tells me that it's not Lowe's but the local management. I have been doing a lot of home renovations and, though the Burlington Lowe's is not far from my house, I try to hold off on my purchases and go to the Hamilton Lowes whenever I get a chance.