The individuals here are very unprofessional. I was requesting to get important documents done for…read moremy insurance and they kept giving excuses and providing different quote prices and seemed very strange and being very rude to a potential customer. I won't be using their services and recommend checking other places.

Have a great variety insurance companies from which I chose insurance my my new vehiclesread more

Came here almost 4 years ago to set up a homeowners insurance policy and perhaps to bundle auto…read moreinsurance as well. The lady who I worked with Judy was nice enough at the time. I set up a HO insurance policy with Cumberland, the auto rates she was trying to get me were not competitive at all and were very overpriced. She was super judge-y and pushy when I politely declined the auto insurance but regardless of that I just went with a homeowner's policy instead of bundling... I've had several issues over the years, first my HO policy went up every year despite the fact that I've never once put in a claim. When I tried to call Cumberland they literally would not speak to me: told me I had to go through Schumacher for any issues and they cannot talk to me. Annoying but whatever... I get in contact with a woman named Leslie because, according to Leslie Judy couldn't help me (? Weird) then Leslie gives me a whole rigmarole about why my rate increases. She claims that Suddenly Cumberland is telling me I'm under insured after having been with the company for two years: the company raised my amount for what my house is worth to almost $200,000 more and raised my rate which is shady as fuck. Finally after a million phone calls Leslie told me the company made a mistake and lowered my rate. Shady as fuck all around... Now I decided, since my Cumberland policy was increasing yet again without filing a claim, to look elsewhere. I called NJM insurance and got an amazing rate (almost $200 less than my rate) which was on par with my current HO policy. I called to talk to someone about canceling my policy with Cumberland and lo and behold Judy can now help me. So I tell her I want to cancel and she keeps me on the phone for twenty minutes trying to change my mind and tell me that NJM is not a good company and that I'm making a mistake, she offered to find more competitive rates and to bundle my auto insurance policy. I told her I was going to switch and made my mind up. She emailed a cancellation form, I emailed it back with my signature and she needs my new declaration page to see if it's "worth it for me" to switch to NJM. I just want to be fucking done with this company and their bullshit and I'm somehow still getting suckered into having another conversation with this woman who was completely unhelpful when I was having a host of issues a few years ago. Where were you then? Seriously I just can't wait to be done with this place and to have a new policy that won't raise my rates constantly and not be able to speak to the company who i have my policy with! Just so stupid and inconvenient. I will never go through a broker again, especially not this company. Yes it might be "convenient" to have someone do the work for you but when I cannot even speak directly to the company that is insuring me I have a real issue with that. Beware and look elsewhere.

I have been with Schumacher Ins. Agency for over 10 years. They never disappoint! One thing I love…read moreabout Schumacher is that each year, they will call me when I can get better insurance rates from a different provider. As a broker, Schumacher goes above & beyond. Specifically, Getine Taylor (and the rest of the team as well) - Getine is always friendly, willing to share knowledge that is in my best interest, professional, and FAST. Her promptness when taking care of me has me spoiled as a customer and raises the bar of excellent client relations for other companies I deal with. Keep up the great work!

Thank you Geico.Spoke to Nicole at this office and was able to get my issues rectified in an…read moreefficient and timely manner. Great rates and service here. Do not be afraid to shop around the insurance company we had for 40 years would not reduce rates,even with no accidents,tickets,and they lost a long time customer to Geico

I bought a lot of insurance from Mike I bought Home Owners, Auto, Umbrella and a Life Policy. Mike…read moreis a nice guy and Liberty Mutual is a good company.

Mike always picks up the phone and is patient with my questions. We are happy with our auto rates…read morein general and very happy with Mike's responsiveness.

Terrible company. Been using them for 18 years for home owners. Unfortunately had to file 2 claims…read morethis year for water damage to my home. They just sent me a notice of non -renewal after paying them for 18 years. So if you actually need to use the insurance , they cut you off. Well 2 can play at that game. I'll be sending them a notice of non renewal of my car insurance I have had with them for decades (2 cars). Don't get much for customer loyalty these days. Avoid this company.

I worked as an administrative assistant at Birtwhistle & Livingston for about 7 months. I really…read moreenjoyed my experience there as everyone was very friendly and cooperative. I was kept active with tasks but not overwhelmed and they were incredibly accommodating with my grad school schedule allowing me to come in between my classes. Truly a genuine company, would highly recommend to anyone for work or business!

Terrible service. This insurance broker was recommended to me by a friend. I will admit at first…read moretheir rates are good at first but they have terrible service, promise to call you back with requested information and don't and after a year your insurance premiums go up dramatically without you having any accidents or other negatives on your driving record. Inez was my rep. From inception she was supposed to get back to me with a quote for auto, renters and motorcycle insurance. She never got back to me within the week she said she would so I began my onslaught of phone calls to inquire again and AGAIN! Each time she said she'd have to get back to me and never did. I eventually jumped the gun and just got the auto insurance because my policy renewal date was coming up with a different company and I didn't want to play the refund game. After locking me in, Inez neglected to get me the requested info for the renters and motorcycle. I have since called on various occasions and have always gotten the "I'll get back to you" from her and some other guy at the firm. Its been a good year now. You folks give Latino's a bad rep. Make us all seem like unreliable yes men. Perhaps that's what you're going for. Unfortunately some of my people pride themselves with showing up late and never calling back when they say they will as if it were a good thing...It isn't. Call back and follow up. Or at least pick up the phone. Your office hours are from 9-6 Impossible for you to be too busy to answer between 10 and 5. Now my premium has gone up an extra 50 bucks in a year and I haven't had an accident, speeding ticket or any other infraction for that matter. I dunno what to say... Good luck if you do use them, otherwise use a different progressive agent. They suck.

Honestly, if I could give this place 0 Stars I certainly would. I used them for 2 years, 2 years of…read moreterrible service and Rising rates. My car insurance went up another $400 this year so I looked around for 20 minutes and went with Geico, saving about $800. I speak Spanish, but the woman at the front desk in this office speaks absolutely zero English. If you're not fluent in Spanish don't expect to be able to communicate with this office. They don't call you back when they say they don't get back to you with the information when they say, or send anything on time or filled out correctly. I wanted to use somebody in the neighborhood, but forget these people. I realize there's a lot of Colombians in this area, but it would be nice if at least there is one or two people you communicated with at this office that spoke English. Go somewhere else.

I have great experience seeking advice for a new insurance policy for my vehicle…read more no scams for hidden charges plus I feel safe with state farm.

Great customer service! Thank you, Valery! Walked in & out in 10 minutes. The other agents in the…read moreoffice were very nice!

Bait n switch anyone ? Major rip off artist. Was told I had full coverage by Jerry . Was told if I…read moreswitch to him he could give the same coverage as I had for a cheaper price. Turns out I was paying cheaper . Also turns out I am not fully covered . He (matched) my old insurance. My old insurance had comprehension and Collision.... Jerry ' state farm insurance that (matched) my old insurance did not include Collision or comprehensive ..... But if I add them I will be paying the same as the old company I was with .... Anyone using Jerry needs to check their policy to see what they're really covered for cuz he seems to forget conversations....

A big THANK YOU to Jerry Traille and his associates for making a daunting task a pleasant…read moreexperience. They discussed the possible risks I might be exposed to, both personally and professionally. They took the time and interest in my situation to provide the guidance necessary to make me feel completely confident making decisions. Wading through the insurance terminology can be overwhelming, this might be the 1st time that I've had a thorough understanding of exactly what coverage I have.