I have had Lou's work on my cars 7 times spending over $4,000. I am a former mechanic, and really…read morehoped to be a loyal customer. However, now it's clear that he does not stand behind his work, and that I cannot trust him to be fair. On 12/19/24 Lou's made many repairs to my 1989 BMW 325i which included drain & flush of the differential fluid. The Lou's shop order I approved noted that GL-5 gear oil would be used for the differential, as is specified by BMW. When I saw GL-1 was staged for this job and asked Lou about it he said GL-1 equals or exceeds GL-5. However, the American Petroleum Institute application guidelines for GL-1 vs. GL-5 gear oil indicate that GL-1 does NOT equal or exceed GL-5 gear oil. There was severe gear noise returning home after this work. I was concerned that driving back to Lou's would cause damage so I had to change the differential oil to GL-5 myself. This eliminated the gear noise. The 12/19/2024 charges for the differential included: gear oil $154.90, labor $159.99 and a diagnostic fee of $159.99. The diagnostic fee should not have been charged as this fee was paid previously when this work was diagnosed on 11/13/2024. The differential work should be refunded since the wrong oil was used. I attempted to contact Lou Moralez 3 times by phone, twice by email, and once by postal mail to request this be refunded. We talked twice by phone, he refused to refund the differential work. Now 3 weeks later he has not responded to my last letter. I filed a complaint with the Better Business Bureau.

Fck these aholes. 250buck to cut offa muffler and didnt even…read moreweld the new pipe in. Only welded the bottom. Horrible at best. Was going yo have themcdo othef work and thwy have me a time abd said $900 in paper than when i showed up for my appointment they didnt have the part than the owner told me is going to $2000! What fckin aholes. These lairs are just her to rip you off. Cant weld, cant order part, cant even twll you a price for the work. Had another shop do the " $2000" repair for $800 with the correct parts. Run from these scammers

Mavis (old Tuffy Location) is an excellent repair and tire shop. Tony, the service manager is…read morediligent and communicates effectively. They don't try and over price you either. I had a great experience!

When I was new to this location (SWFL) I went to a local auto parts store and asked tor opinion…read moreabout a trustworthy auto shop, the counter person recommended Tuffy as they have enjoyed a successful relationship with this shop and the counter person used Tuffy as well, after my first experience there I was satisfied with the quality of Their work, the price I was quoted, and the turnaround to service my vehicle, that was three years ago and I have used them exclusively since then and have recommended them others. I continue to this day

Friendly and most importantly, honest. I took my parent's car in and they explained exactly what…read morethe car needed and why. They did great work at a fair price. Definitely using them for all future mechanical work.

Prompt service, efficient turnaround, and clear, transparent pricing. The front desk was excellent…read morewith communication and kept me informed throughout the process. I highly recommend this business and will definitely return.

I came here because I got a nail in my front tire. Romeo was so friendly and helpful. They were…read moreable to get me a brand new tire in a half hour for such a great price. All the guys are so sweet, say hello, and worked on my Mustang very carefully. I'm coming back on Friday to get the rest of the tires and new brakes. This place has a great way to make payments for 100 days as well, it helps as I'm paying off medical bills this year. Thank you guys!

I won't go into the whole thing again. Since he called me childish because I said he was trying to…read moretake advantage of me because I was female. I went ti Firestone post my visit to him and was told they were just trying to take advantage my tires were fine.

My daughter's car recently had some issues that potentially could've cost us $2000 or more. I…read morelooked up Proline as an option for the repairs and I'm glad I did. I want to say thank you to Don Richard and Dominick. These guys are the real deal they showed me the repairs that needed to be done. They gave me options that were cost-effective and the repairs we're done before schedule. Small shop great results. They were honest and upfront and that's something hard to find in the automotive repair industry sadly. The Air Force mantra is Aim High not only did they aim high. They hit the target . I've already recommended Proline to my family members in the Fort Myers area. BILL

The first time i have used their services. I have to tell my story and experience…read moreI'm retired, and always concerned to do business that is new to the area. Automotive repairs are scary for any of us that may need repairs. I used to take my automobiles to Naples, having lived there for 22 years. I now live in Ft. Shores, I thought i needed a 4 wheel brake job, and a some refrigerant in my air condition. What a surprise to get a call to say my breaks were fine. My air condition had a leak and would only lead to a slow leak. This new company is very honest, I have no reservation in recommending there services to anyone. I have been in business in Naples, Bonita and Ft. Myers I always respect others in business who take pride and straight forward in business. T I saw Dominic, and would give this company 10* out of 10. Michael Whyte

I tried 4 other tire places and none of them could come within $60 of what I got a new set of tires…read morefor from Mitch's. The service was good as well. I dropped my car off and in less than an hour they had already finished. Ive used Mitch's for other repairs in the past and I have always been happy with their prices and service.

I had a leak in my car and I called and they got me in without an appointment. The tech did an…read moreexcellent job. Vincent was great and very professional.

The work done was reasonably priced and good quality but!!…read moreDid not appreciate the employee vaping in the service showroom. Here is the response from the servey.

Be aware that Mickey tire and auto shop was sold recently recording to records to Pit stop auto…read morerepair , Mickey are under new management DARYL MCKAY Very overpriced, no onest! Replaced my BMW fuel pump Charged 400 for labor and I am ok with it, the cost of the pump less than 300 dollars was charged 800 dollars , I request the part back to me and I didn't find anything wrong with the pump I had pressure , when I read the full estimate I ask to stop the repair He denied say was too late, already install the part he cannot be returned. $211.35. To check 1,211.19. Remove and replace fuel pump Shop supplies $69.98 Tax 97.1 Grand total 1,589.53 In theory for a part less then 300 dollars I end up paying 1,589.53 For no more then 2 hours work So this place was very reputable shop, after was sold is going downhill Compare the reviews from the previous owner and the one from Yelp you will see the difference I believe was purchase from a chain (Pit stop auto repair) But is all about the new Manager Nothing wrong with the company whom purchase, is all about whom manage it Just a rip off and over price the parts , SO STAY AWAY FROM THIS PLACE They run this business under the previous family owned name

Took a chance and tried this shop since the place I use to use got new owners and everything is…read moreover priced.I needed my tensioner pulley and drive belt replaced on my Bmw 750li .I must say Davis was professional friendly and courteous, most important they were fast on getting my car back to me. The best part was their price was reasonable I would recommend this shop and I will use them again for future repairs.

The self righteous auto service. Its all about them..Requested just 5 min overview customer…read moreservice auto level checks.Denied. Canceled oil change Feb 10 2026. Told me to look for another oil change business. They Insist they are right to do so.No matter what? Fine/Ok.. Their standard for ''personal customer services request's'' are out of their labor time line.And denied by the owner.Period The Customer is wrong at Leading Edge Auto.