Yasi provided all of my services today: facial, waxing, skin brightening and red light therapy. She was soft spoken, listened to my needs before she ever started and took her time. My skin is clean, bright and smooth. I give Yasi an A+! Many thanks! Julie read more

Marilyn is AMAZING! Salon is top notch and you won't find better customer service anywhere else. Her team cares about their clients. Highly recommend! read more

Marilyn is Great!! I love the atmosphere it is relaxing and inviting! Everyone is friendly and professional. I have been coming since 2018 and I am happy to be here. I started in the eastbay but when Covid hit that facility closed. I now come to san franciso cause the service is well worth the travel. If i could give 10 stars I would! I highly recommend Marilyn Jaeger, the services are top notch! from hydra facials, to waxing. You will not be disappointed! read more

Don't let the name fool you, Marilyn Jaeger is a great spot for massage too. I've been coming for a few months to de-stress and they've been great. Thus far I've been quite promiscuous, trying out whomever is available when I book. As a result, I've probably met almost every masseuse in their employ and while some are a little better than others, they've all been consistently good. The front desk staff is friendly and courteous and I really like the relaxed warm vibe of the place (no pretention here). Prices are on the high side, but in line with other Pacific Heights comparables like International Orange. My only complaint is that occasionally the massage tables aren't long enough for me (I'm 5' 11") so my feet dangle off the end. Not sure if each masseuse brings their own table, guess that might explain the variation (sometimes they can adjust the length, sometimes not). read more

I've been coming here for years to get my brows done and have always been pleased with the service. Today i was seen for the first time by Sarah. She was warm and welcoming and did a great job on my brows! read more

It's time to update this review, because Marilyn has opened a spot in Marin which make seeing her all the more easy! She has a location at the Rolling Hills Club in Novato, which has plenty of parking and is a beautiful spot as well. Same excellent services provided by Marilyn and staff - including another aesthetician and a massage therapist too She's still got her location in lower Pac Heights but can also service her Marin clients directly in Marin. read more

I've been coming to Marilyn's for over 10 years and trust her for all my needs! She's helped with my acne so much as well as keeping my brows thick and beautifully shaped. read more

Best Waxing in SF hands down! Facials are amazing as well!! Don't look any further this is your place!!

if you want your skin to look the absolute best it can be, with beautiful eyebrows to match, look no further. Marilyn and her team are skincare experts who know how to treat the skin with amazing facials and have developed a line outstanding products that truly deliver. I cannot recommend them highly enough. read more

Marilyn and her whole staff are amazing. I started going to her months before my wedding to prep my skin, and ended up with a friend and trusted advisor who helped bring my skin (and eyebrows!!) to a healthy glow and best version of myself. Marilyn makes her own products and continuously improves upon them, and I now only use her lotions / potions and recommendations. 10/10 recommend!! read more

Excellent experience for Mother-Daughter Spa Day at Marilyn Jaeger Skincare. Everyone was super nice and professional. They customized our facials and massage services for exactly what we needed. It was a wonderful day and I highly recommend them as extremely knowledgeable and effective. Great results. I am so happy. read more

This was my first time at Marilyn Jaeger -- I found them on Yelp and was able to schedule my massage for the next day. My service by Andrew was excellent. He was very thorough and listened to the areas that I wanted to focus on during our session. Beautiful space with a lovely staff. I will definitely be coming back. read more

Christine at Marilyn Jaeger came highly recommended to me by a friend. I only saw her once for a facial, but she was exceptional (thorough but extraordinarily gentle extractions and smooth glowing skin after the Pore Refining Bella). Fast forward to years later and I'm back in town to see friends and decide to pop in for a quick facial. Unfortunately, Christine has left (to start her own business up North). I had a facial (Busy Princess) with Isis, and I left unhappy. Here's why: 1. The extractions were extremely painful. Also, not thorough. I still have redness days later and there are still areas that could have reasonably been cleaned up without leading to unnecessary irritation. 2. The description of the facial says, "Multiple massage modalities are used on your face, neck, décolleté, arms, hands and scalp to soothe your stress and bring balance to your being." She messaged parts of my face, hands, and wrists. There was no neck, arm, or décolleté massage. 3. I was offered a salicylic treatment, which I thought was part of the treatment. At no point did she tell me it was an extra $55. I found out at checkout. Could I have brought this up at checkout? Probably, but there is no privacy at the front desk, and I had someone waiting for me. It wasn't worth it. I debated whether to write this review, and figured for other people who go, would recommend the Pore Refining Bella over the Busy Princess, and if you are offered anything during the facial, clarify if it is included. I can no longer recommend this place. read more

I used to love this place. But I've gotten a bad taste from it due to them overcharging me twice. They corrected it after calling but I don't want to have to constantly check on them. Also I had to cancel an app due to it being too close to my wedding. I already had to have it rescheduled so they charged me 2 cancellation fees!!! Wtf!? Will not be returning. read more

a serene welcoming environment, w/ talented, professional, gracious staff - you won't be disappointed with the result!

So many years later and it keeps getting better -- she's the real deal and her team is just as lovely. Enjoy!

They CUT me! Down THERE! So there I was thinking to myself, "I dunno what a Brazilian bikini wax is, but it sounds kinky. Where do I sign up?" And someone was all, Marilyn Jaeger. And I'm all, sweeeeet. I call her up, make an appt, and am sent into a private room with a woman so tattooed and bleached out that I thought maybe she'd had the Sid & Nancy bikini wax. I lie down, she heats up the wax, and there was not any discussion of what the mysterious Brazilian bikini wax might be. My initial thought was that she'd accidentally dripped some wax on me because there was NO WAY in my mind that hot wax should go... THERE. You know? But then more wax came, and then the fearsome strip of cloth. No WAY. There had to be a mistake! And then... rrrrriiiiiiiiiiiippppp!! And the hair down THERE was gone. I wanted to run like hell; shoulda run like hell, but I understood the need for, er, symmetry, so I bravely, gamely stayed until the bitter end--plucked like a chicken for Sunday dinner. BALD, for god's sakes. PRE-PUBESCENT! Then my practitioner was all, 'lemme trim the hair down there.' And I'm thinking, WHAT hair? There ain't no more! But she went a-trimmin' the smidgen that constitutes a landing strip, and that's when the scissors CUT ME. Nicked me. A centimeter more and I would have sued for female genital mutilation. I screamed, she couldn't care less, and somehow, in my extreme state of shock, I was led to the counter where I then PAID for the service and was not even given a free certificate for like the whip-me-and-beat-me treatment or whatever other horrors are on offer there. After soaking in hydrogen peroxide and going for a tetanus shot, I can safely just say, thanks to much post-traumatic stress therapy, NO to Marilyn Jaeger. My genitalia heartily agrees. read more

Drink to calm nerves. Gingerly step out of panties. Crack jokes to dispel awkwardness. HOLY SHIT it hurts. Leave happy and relieved. Seriously, add some Led Zeppelin and Meister Brau and this would be the story of losing my virginity. Instead, it's just a Brazilian wax. Getting your pubic hair ripped out en masse isn't really my idea of a great time, but if you're gonna go there, this is the place. They ply you with free sangria and/or red wine. They're crazy friendly and more importantly---lightening fast. You'll never know what hit ya. Elizabeth is particularly awesome. So is Marilyn, but she's nearly impossible to book. They also do great brows, facials and massages. Parking's a bitch, so come early. read more

You wait in a really nicely decorated lobby with fun things to sip on, then your super nice esthetician greets you and walks you into a dimly lit and modern painted room. She leaves. You take your clothes off, crawl onto the comfy bed, snuggle in for an hour and half of relaxation. The esthetician returns AND begins her sales pitch for 10-12 minute on what you need to add-on to your $125 facial. Oh, and what products are you using and how they might not be quite right... really, and when I say I bought them when I had my last facial here she shuts up. The first time this happened to me I thought it was a fluke, the second time I almost got up and left. Look, you want to make more money, that's great, but ask me about it on the phone or before I take my clothes off. They sell SkinCeuticals products that are nice - you can find them elsewhere for less. This place is not worth it. read more

I just don't understand why this place is regarded the way it is... It isn't TERRIBLE but it isn't AMAZING or worth the really high prices. Upscale clean store...in a great neigborhood...and they have a pretty good ingrown hair product...that is it. Karla is super duper sweet and makes a brazilian as comfortable as it could get. But the 'Marilyn Jaeger Method' is what they have to do for the brows and it is just NOT what I want...it is too pricey for me to return to get a service I am not real happy with. I can get that at the mall for $12. This is refering to brows...I would maybe come back for the brazilian...unless I find a place that I am happy with for eveything... And if anyone reading this know a place that does sugaring in the SF Bay Area as far South as Redwood City-ish and as far north as Napa...PLEASE message me! I swear by it! the only place I know is in Sacramento...HELP. read more

Mark of a good retailer is consistently excellent service. Mark of good management is to make things right in a timely manner when things go wrong. This customer was unhappy with a service and made it known to the store. I believe it was a one off, we're snowflakes and can each respond differently. Marilyns name is on this business and she wants every customer to feel both heard and happy. She treated me with due respect, heard me out, made it right. I encourage anyone with an issue to address it directly, far more satisfying and productive than writing a bad review. It's a lovely serene space and her staff is of a high standard. Marilyn personally sees to ongoing training and she is highly skilled and knowledgeable. My facial was best I'd ever had and am sure other services are also excellent. read more

This is the best place in the city for waxing! Marilyn does a fantastic brazillian. Very professional, very fast. As painless as possible, considering what you're having done. On fridays, they have walkins where you can come, drink sangria and wait to see marilyn. She books up far in advance, so it's a great way to get in there when you need some good waxing fast. Make sure you call ahead to be sure they're doing walk-ins that day! I've never done brow waxing, so I can't comment on that. But I wouldnt be surprised if she did a great job of brow waxing too. I have done underarms, arms, etc in addition to the brazillian, and it's always been great. I've had other girls in the studio do my waxing, and they've all been great. I just personally like marilyn the best. She makes great conversation too and really makes you comfortable - a skill when you're getting waxed. Also, buy her Spotless product for preventing ingrowns. It really works!!! read more

*THE BROW REVIEW: 5 STARS Okay, Marilyn Jaeger won me back BIG TIME! I first tried brow waxing/tinting here a couple years ago and loved the gorgeous surroundings, delicious blueberry antioxidant tea and expert brow shaping, but was put off by how much I ended up spending every month at $30 a pop, so I opted for some cheaper spots. Cheaper looking brows is what I got, though. A couple weeks ago, a very nice email popped up in my inbox-- a complimentary $25 voucher in honor of my birthday from Marilyn Jaeger Skincare, saying "We want you back!" ..."Alright, why not" I thought & booked a brow wax appointment with Jennifer. Today, my eyebrows look model-like & exactly how I requested them (not too thick, not too thin) and I did not experience any discomfort or redness, thanks to the 'zapper' Jennifer used after my wax and shape was completed. It's absolutely worth the cost. The topper came while I was waiting for my appointment. I was treated to a FREE NECK & SHOULDER MASSAGE! Hello, fabulous client services-- MAMA IS BACK! read more

I came here for a birthday treat awhile ago and got a 45min hydrafacial and a massage. The massage was ok but the facial was incredibly disappointing. The facialist did not know that I was receiving the hydrafacial so she took 10 minutes to set up after I informed her that is what I had booked. Then she proceeded to leave the room for significant periods of time (5-10 min) during the facial. There was no extra pampering (lotion on the hands or arms), massage, or effort to make the facial enjoyable. At this price, I expected more and better service. The most disappointing thing, however, was after receiving an email to review my experience, I took 20 minutes to give them a thorough review and positive feedback on my experience. And, despite my legitimate concerns, I heard nothing back. No apologies, no thank you, nothing. I've been going to International Orange since and have had nothing but the best experiences. read more

I've been coming here, on and off, for 5 years for bikini/brazilian waxing. Sharon was great, Liz is great and others are...NOT so great. If you're interested in having either of these services done, request Liz, or else, speak with the receptionist and try to find someone who's a good fit for you. Recently, I wasn't too happy with a modified brazilian I had. My aesthetician had difficulty pulling the strips from my skin, told me a few times that my hair was coarse, and made me wonder. Isn't everyone's hair coarse down there? If yours is, make sure you tell the receptionist this and make sure you're scheduled with the appropriate waxer to fit your needs. I was left with some markings afterwards and a higher than normal number of missed hairs. The studio gave me a complimentary mini-massage before my appointment however, so I feel compelled to rate 3 stars (2 for the wax, 1 for the freebie). Just be careful. read more

Love this quaint little day spa in presidio heights! Great products and services at reasonable prices - especially for the area. I found it from living in the area and have come to love getting massages here regularly. The staff is welcoming and helpful. Highly recommended! read more

Note: This review is from an *employees perspective*. I had the pleasure of working for Marilyn for about 6 months. Please don't let this short period of time fool you. I absolutely loved working there. But unfortunately, I had to move back east because someone very close to me is terminally ill. My experience with MJSS was unparalleled. I have been working in the spa industry for over 5 years and her business was by far the most organized, efficient, and successful company I have worked with. I attribute that to her perfected techniques and highly educated staff. The estheticians at MJSS are amazing. They really know their stuff.. and that's because MJ makes sure of it! Most of my past spa experience has been 'back of the house'; working in massage, esthetics and nail departments. But the majority of my time spent at MJSS was as a front desk coordinator. And boy, did I learn a thing or two about superior customer service. The front desk coordinators are trained to perfection and taught the little things MJ does to make each client feel special. The decorum of the entire spa is utter perfection. Thank you MJ and your amazing staff for a wonderful experience. I made a few forever friends in that short period of time and I am eternally grateful for the opportunity to have worked with you all. XOX read more

This morning I had a bikini and brow wax with Marilyn, herself. I've had the waxing treatment at other San Francisco spas and Marilyn's waxing is absolutely five star and dare I say, painless. To finish off the waxing Marilyn applied an amazing new product that she developed called '" Spot On" (it didn't sting like the product PFB Vanish which contains primarily alcohol and Salicylic, Glycolic AND Lactic acid). The Spot On product doesn't contain Alcohol, one of the first ingredients is Witch Hazel. Spot On also contains gentle and natural ingredients like green tea and vitamin E. It was smooth and comforting. Post-waxing the skin in this area is not at all irritated and red, but I will continue to use the product for a few days to prevent ingrown hairs. During the treatment I didn't find myself clenching my fists or doing a deep breathing exercise to bear the pain as is the case in a couple of other places I've been to in SF. To sum up, the entire experience is well worth the month-long wait, Marilyn is an inspirational business woman who is passionate about giving her clients the best service possible - everytime I leave I am inspired about my own business. The staff is also friendly, the decor lovely and serene. Upon checking out, I made sure to book my appointment for next month as last minute appointments are hard to come by - and it's easy to understand why. Thank you Marilyn and your fabulous staff! read more

Customer service here is amazing!! They really care about everything. I was overcharged yesterday because of a computer glitch and they called today to tell me about and fixed it right away. Got a bikini, eyebrow and lip wax from Emily yesteray and definitely coming back. I like how she said she could "manipulate" my eyebrows to look thicker and she definitely did. read more

My experience with MJSS is starting off splendidly. After looking at the usual suspects (i-Spa, Nordstrom, Red Door, Kabuki, yadda) for my regular birthday massage/day spa treat (it's tomorrow), another Yelper's review for a completely different business referenced MJ. I thought, why not, let me check out something new. I've just gotten off the phone and had an experience that made me smile. Not only am I booked for a 90-minute massage tomorrow, 15 of them are comped for my birthday. This is something that they do for all customers, it was explained. I'm a first-timer, and there's also a small discount for that. I'm fine paying top dollar for great massage work, but this is just good business. The woman on the phone was so lovely - genuinely happy to deliver good service over the phone without it feeling fake in the least. She explained that I should arrive a touch early so that they can acclimate me to the salon, as well as get a drink in me (wine, tea, etc) before I head off to my appointment. I can't WAIT for this experience, and will follow up below with the results. Yelp Review in TWO parts... ***************************** Here I sit comfortably before heading out to my birthday dinner. I feel fantastic. Thanks to probably the best massage in my life. I'm not kidding. I've had a ton of massages, from all types of providers (day spa, independent, medical massage practice, etc) and Amanda's hands are gold. I feel comfortable saying that I will schedule monthly massages at MJSS for as long as I can. Great location, fantastic customer service, extremely clean, and just an amazing massage experience. read more

Just came from this fab salon! I went in for a facial but being almost 50, I went for the Anti-Aging Hydra-facial-WOW! Walking out with a glow, refreshed and tight skin was an amazing feeling and worth the 1hr treatment! I highly recommend this skin care salon!! read more

I was 26 when I realized that women "shape" their eyebrows by either waxing or tweezing them. Don't ask how I made it through 2 1/2 decades of life without this knowledge, but, there you have it. One I realized that my brows were woefully un-groomed, I started to feel naked as I walked the world, like the fact that my face didn't have eyebrows that reflected a permanent state of surprise (whee!) or anger (grr) was a beacon to the world declaring that I had no idea how to bathe, dress or do other essential grooming rituals. As luck would have it, around this time a friend bestowed upon me a gift certificate to Marilyn Jaeger's salon. Maybe my friend's gift was the equivalent of wrapping up a bar of Irish Spring and secret-santa-ing it to the guy in your neighboring cube who bikes to work every morning without the post-arrival shower. I'd heard, in my new education, that this was *the* place to get your brows shaped. Taking the hint (intentional or not) I took it upon myself to go forth and discover for myself exactly how eye-wateringly worth it a good eyebrow wax can be. The gift certificate was enough for me to get a lash & brow tint (wow, look at me throwing out fancy terms like that... back in the day, I mighta called it a "dye job"), plus the shaping. Let's just say I walked in with fairly un-noticable eyebrows, slightly pale, a little hard to notice, and walked out with "WOW!!! SHA-ZAM!!! Those are some DARK EYEBROWS!" The brows were very nicely shaped, but they'd gone, um... a little dark on the tint for my comfort level. Seeing as this was my first time, I didn't really realize that until after I'd gotten home and had a good, long glare at myself (grr... angry me! whee --- happy me!) in the mirror (I was testing out the new-found powers of expression I had with better-defined eyebrows). I decided I was really uncomfortable with exactly how dark the brows were. I'm a girl of subtlety. I rarely wear makeup and when I do, it's so light that, well, unless you're my husband and about to kiss me, you just don't even notice. So, I picked up the phone, called them and fessed up to not liking the color of my brows. This was SO difficult to do because I felt like I was pulling "supah diva manuva numbah 57" by complaining about my brows and wanting to up the shade a notch or so. They were totally cool about it and insisted that I come straight back in to adjust the brows to my liking. Totally cool not leaving a girl hanging like that, having to wait a day or two to get it fixed. Actually, fixed is the wrong word... the brows were perfect for a lass with greater sass, more prone to bolder tones of color expression, but you get the idea. Since that initial visit, I've been back a few more times for the same deal and now I know to tell them straight up that I want a very, very slight adjustment (darkening) of my brows in the tint. They always get it right. I'm not a brow-junkie, though. I'll let them get all normal and faded and grown in again and then, once every year or so, I'll get all fancy with the shaping action over at Marilyn's. It's fun because it's such a dramatic difference! The studio itself is wonderfully peaceful, very quiet, calm, professional... It's sort of a bastion of stillness in an all too busy world. Parking can be a real bear in this part of town, what with people trying to get a street spot to visit the hospital or the boutiques on Sacramento, so bring a ton of quarters for the meter and allow 20 minutes of cruising around time to find your magic parking space. read more

Waxing haiku: Advil, Chardonnay Rip hair out, rip hair some more Waxing pain away! Seriously though, bikini waxes here are about as pleasant as they can get...considering that the basic concept of ripping hair out of their follicles in one's nether-regions is pretty UN-pleasant. The ambiance here is great: girly with just the slightest hint of goth to give it character. I'd learned a little while ago that 600 mg of ibuprofen does wonders to help ease the pain. The last time I came in to Marilyn's, one of the ladies at the front desk asked me if I wanted a glass of wine to which I happily said yes. I've since discovered that advil + wine makes a great waxing cocktail... read more

Where are the massage reviews?? Lucky you, I'm giving you two, yes TWO separate massage reviews!! I got a gift certificate for Christmas for an hour long massage ($65 for first timers) and just cashed it in on Sunday. I kept trying to find reviews for massages here, but I couldn't find any. How sad!! I had scheduled my massage a few days before which involved some phone tag with the studio, but either way, I got my appointment for Sunday morning. I arrived as they were finishing setting up for the day. I checked in at the front and they gave me a cup of tea while I filled out their paper work. One of their front desk people then gave me a quick tour of the space and then let me usr the restroom before I met my masseuse. Note: Nice freakin' bathroom! I LOVE the sink!! I met with Andrea who gave me a great massage. Deep tissue I believe. She asked if there was anything I wanted her to focus on and I mentioned my feet, calves and my super tight shoulders and neck. I got undressed and laid on the table before she came in. Plush freakin' tables, by the way. No wonder people fall asleep during massages! She came in and chatted with me for a few minutes and then the rest of the time, I relaxed as she worked on me. She didn't force me to chat which is always a plus. She checked in 2-3 times to make sure the pressure was ok. She was great and I felt SO much better after. She greeted me after to check on how I was doing and thanked me for coming in. I "heart" her. Then today, I got a call from the studio checking in on how I liked my massage and if I had any feedback for them. Just my luck, I was still sore, well I had tight shoulders still and was thinking about getting another massage. I rang them up and told them I really enjoyed my massage and wanted to have Andrea again. Sadly, she was booked up and they asked if I wanted to come in today at 4:30. I said sure! I arrived this afternoon and met with Jessica (I believe that's who it was!) and she asked what type of massage I was looking to have. I told her I had a massage by Andrea on Sunday and when I came in, my shoulders were super tight. They were better now, but were still tight and felt that another massage would get them back to normal. I told her I wasn't looking for an intense massage, but something light to moderate as I think I just needed to get my muscles loosened up a little bit more. She came in and we ended up chatting through most of the massage. I can go either way with talking during a massage or not. She totally didn't force me to chat, but I guess I just was in a chatty mood. Granted she was doing a great job during the whole time. We laughed when we realize how squeaky the bottle of oil was and then the floor started squeaking. She apologized, but I told her not to worry about it as it was funny to me. What I liked about her is she gives all her clients a foot scrub which felt nice! And she also gave me suggestions on how to loosen up my shoulders so they don't become super tight again. That was helpful. I left so relaxed and happy. I really enjoyed both Andrea and Jessica. Jessica said a lot of her clients come to her for deep tissue massages. I think both her and Andrea do them both well. Oh and when they massage your head ... oh my gosh it feels soooooo good. Granted they were different types of massages and people, but totally FAB! I feel fairly confident that anyone I get for a massage I'll like a lot as they listen to my needs and that's super important when you're being massaged by a stranger. The ambiance is cool too. It's so nice and tranquil. Makes me wish my bedroom looked like their massage rooms as they make you want to relax and sleep. It's awesome. I totally recommend getting a massage here. I've had 2 massages before them, both at another salon and this was almost better. Everyone there is so nice and professional. I really liked the follow up call to my first massage because I don't know of any other studio that would do that. You can tell they really want to make you feel special and enjoy with your experience which is great as you are spending quite a bit of money there!! One thing I did note is that it's not wheelchair accessible as you walk up 2 flights of stairs to the studio. It might be difficult if you have trouble walking or going up stairs. Otherwise, 5 stars all the way!! My shoulders don't hurt or feel sore anymore. It's amazing how much a massage can make you feel not only mentally better, but physically!!!! Oh man, I think I want to schedule another massage next month. read more

I just had a Brazilian wax done by Marilyn. This was only my third Brazilian ever and I was terrified. My first two were done at a different day spa AND I used some numbing cream. And let me tell you, those two have NOTHING on Marilyn. She is so fast and likes to chat so it kind of takes your mind off the fact that you're having hair ripped out of really sensitive areas. Even without numbing cream, it was the least painful waxing job I have ever had. I was shocked how fast it took. Not only is Marilyn the best, but Marilyn Jaeger Skincare Studio is simply amazing. All the front desk girls are total sweethearts, and offer you water, tea or wine when you arrive. The whole vibe of the place, including the waiting room are so inviting and smell incredible. It really makes you feel relaxed before whatever service you have. read more

Customer service at Marilyn Jaeger is some of the best customer service I've ever seen. And I've worked in the service industry for most of my life. Here's why I love Marilyn: a month ago I was browsing at some other beauty store (I'll leave the name out to keep this review positive) that never has my lotion. I have a specific lotion, I chose it specifically. Anyhoozle, as per usual, this other beauty store did not have the lotion that I covet. I sighed (melo)dramatically and stalked out of the store. As I did a woman who was checking out stopped me and said that she worked with Marilyn Jaeger and that they carry the lotion. She then proceeded to text the store to see if they had my lotion in stock, and, upon finding out that they didn't, got my number and said they'd order it for me and notify me when it was back in stock (in a few days.) Blew my socks off. Even better, she called me an hour later to say that their East Bay store had it, so they'd send a bottle over for me and I could pick it up the next day. And with that, the won a loyal customer. You know what's great? Feeling special. And the employees at Marilyn Jaeger made me feel special. 5 stars. Straight up. read more

The best facial I have ever had! Two of went together and we had the same experience with two different aestheticians. Once the hour was up I swear I was so relaxed I had to take a few seconds to allow my brain to communicate with my body that it had to get up. The next day I could still feel the softness of my skin. I will definitely trek out here for another facial in the future. The provided me with a skin care sample so I plan to try it before my next visit. read more

Update: 6/26 I recently returned here for a pedicure and I wass not impressed with the new person that was there. I missed soaking my feet and sitting on the comfortable benches. Instead,this bench was put under my legs as I was sitting on what looked like an office chair. I did not like having my feet wrapped in a towel and plastic bag. At least in other cheaper nail salons, they at least let you soak your feet in the massage chair. Was not a good experience. Find a better place to go. read more

I came to this place because of the gushing reviews about their brazilian wax. It was so so. One time I even found I had bruises down there. Yes, bruises. How is it possible? I don't know. Unfortunately, I don't remember my esthetician's name. I know for sure it's not Marilyn or Elizabeth. Maybe next time I will try to book an appointment with them though I know I will have to book it waaay ahead of time. read more

UPDATE - 5 stars for follow up and utilizing social media to provide fantastic customer service!!! I just got a call from Jenny at the salon, who very nicely apologized. They, in fact, did not charge my card. AND, she offered the service (brow wax) free so I can have a "true" experience of their salon. Wow. That's very generous. Bravo. That's the way you win customers. read more