My son had to get his first Checking account being 16 for his job. PAULA was so helpful setting him…read moreup with everything and explaining him every step of the process including how to get the design for his debit card. Sarah is the manager who helped me for days, when I had to change bank accounts. I can highly recommend this Bank. I have been with this bank and Paula, when it was Crestar, Suntrust and now TRUIST!

I have been banking with BB&T forever. And then, the merger with SunTrust occurred and every…read moreaspect of what was once a reputable and community-based financial institution has deteriorated: customer service, exorbitant fees, and mostly, the integrity of the system. Needless to say, once my current check clears, I will be closing my account: not that it matters much because I am a teacher who doesn't contribute enough to Truist's bottom line. Here's the scenario: Truist is administratively holding a $7,000.00 check that I deposited to my account last Friday. The funds will not be available until June 29. This is an eleven day hold. When I asked customer service about the hold, they said that they have to verify that WellsFargo has the money in their account. eleven days for $7,000.00. I did a little research and Truist is holding the $7,000.00 in an interest bearing account that benefits Truist, not me. I'm not sure what the interest rate is on this "holding account" nor do I know where the funds actually reside, but to me, this is theft and fraud. Please be careful where you place your money, and certainly reconsider banking with Truist. My next call is to my financial attorney. I'm at least owned the interest that they underhandedly accrued on my behalf. Truist: Trust with a lower case i. How cliche'.

I have $1000 overdraft protection but AFCU doesn't honor that. They lie to me everyday. It's…read moredisgusting

The tellers here are awesome. As a waitress I used to make daily deposits and they even knew my…read moreaccount by heart, which made for a speedy transaction! When I got out of the hospital from a traumatic brain injury, I was even able to get a small loan to pay my bills until I was declared able to work by my neurologist, and my credit was abysmal at that time. Great people, especially Monica, Debbie and Joel!

Rahman the Maniger is great I have six accounts and my personal account with Wells Fargo and I was…read morehaving a hard time getting some money out but Mr. Rahman the manager came out and made my process easy. Thank you sir.

I made an apportionment for 4pm and confirmed it not once but twice. I was stuck in traffic and…read morecalled to let them know I would possibly be 5 minutes late however I was there on time. I go to check in and am told that the bank associate (Selmas or Selma) is currently in an appointment so I take a set patiently and at 4:20 ask when I will get seen because the bank closes at 5pm. At this point her appointment apparently is going to take longer and am told she will call me back to reschedule. At this point I get extremely frustrated. I left and will not be doing business at this bank. Extremely unprofessional. Do not waste your time at this location.

They were extremely nice and patient when I did not know how to navigate opening a new account.read more

This is a shared branch credit union in Stafford, VA. I initially went there for transactions with…read moremy old credit union. I found their customer service so outstanding that I decided to join. They remember my name and they provide excellent service. I highly recommend them to anyone who wants a personalized experience with their banking institution. They have a walk up ATM which is very important to me because I do not drive. I'm so glad I joined. You will be too.

I tried to open a business cridet card in this location…read moreFirst of all Took me 4 or 5 times to go there every other 3 ,4 days cause they couldn't get to fill the form right. Over all when they finally got the form right i had apply for 15k cridet card where they confirmed verbally in my visits that i was approved for it. And when they finally opened the cridet card it was 5k only and 17.99% interest which they never contacted me about or notify me. The card was useless for me and i had to close it right away. They missed up my cridet score. Its very easy for me to say none of they know what they are doing.

It's seems unlikely that people would take the time to add a positive review for a bank. So I…read morethought I'd share my very positive experience. This location is busy! The front door gets a lot of action. Yet seemingly there is always a space in their smaller parking lot. Service here is fast and the staff seems at least educated in their policies and procedures. It feels good to walk in and accomplish what is needed and get on with my day!

What an excellent customer service. Julie was amazing, professional, and kind…read more I am impressed by the professionalism and speed of the processes.

This has been the worst experience I have ever had with a financial institution…read more I refinanced my vehicle with Pentagon Federal Credit Union, and the title process has been unnecessarily frustrating from the beginning. My previous lender confirmed that the lien was released electronically, but PenFed told me I had to go to the title bureau and obtain a physical replacement title myself. I contacted the Cuyahoga County Title Bureau and was told that PenFed could have accessed and printed the title themselves. The representative even described PenFed as being "lazy" for making me handle something the credit union could have completed. After making me take time out of my day to resolve the issue, PenFed did not even provide the address that needed to be placed on the title. I had to continue contacting them just to get basic instructions that should have been provided from the beginning. The lack of communication, clear guidance, and accountability has been unacceptable. I should have checked the reviews for this company before refinancing my auto loan with them. I regret choosing PenFed and would not recommend them based on this experience.

I've been a member with InFirst for over 20yrs. Recently having to go through loan processing as…read morewell as referring new members as been a horrible experience. I'm making phone calls and leaving messages, and not getting return calls. In 20 years I've never had this issue. This type of customer service is a bad reflection on this CU, especially when you want members to do things online. My member status for longevity should mean something.

A big THANK YOU to Krista Kyte and the other fine folks at the King George, VA branch. Krista…read morereopened my InFirst checking and savings account, in addition to processing and approving a Used Auto Loan and Visa Credit Card Application in less than 1 hour! The truly amazing part about this whole process was that everything was done online only. No visit to the branch was necessary! Talk about convenience!!! Thank you Krista for all your hard work! You are a true asset to InFirst FCU and have locked in a member for life! Thanks, Mike McCabe Charlotte Hall, MD