My son had to get his first Checking account being 16 for his job. PAULA was so helpful setting him up with everything and explaining him every step of the process including how to get the design for his debit card. Sarah is the manager who helped me for days, when I had to change bank accounts. I can highly recommend this Bank. I have been with this bank and Paula, when it was Crestar, Suntrust and now TRUIST! read more

I have been banking with BB&T forever. And then, the merger with SunTrust occurred and every aspect of what was once a reputable and community-based financial institution has deteriorated: customer service, exorbitant fees, and mostly, the integrity of the system. Needless to say, once my current check clears, I will be closing my account: not that it matters much because I am a teacher who doesn't contribute enough to Truist's bottom line. Here's the scenario: Truist is administratively holding a $7,000.00 check that I deposited to my account last Friday. The funds will not be available until June 29. This is an eleven day hold. When I asked customer service about the hold, they said that they have to verify that WellsFargo has the money in their account. eleven days for $7,000.00. I did a little research and Truist is holding the $7,000.00 in an interest bearing account that benefits Truist, not me. I'm not sure what the interest rate is on this "holding account" nor do I know where the funds actually reside, but to me, this is theft and fraud. Please be careful where you place your money, and certainly reconsider banking with Truist. My next call is to my financial attorney. I'm at least owned the interest that they underhandedly accrued on my behalf. Truist: Trust with a lower case i. How cliche'. read more

I have been banking with Sun Trust now Truist Bank for many Years. I made a sizable deposit on August 24, 2023 and the check cleared Truist bank on August 25,2023. I see online that Truist Bank put a hold on the check for 6 business days or a total of 9 days. No one at the Lorton bank could tell me why. I also notice that Truist both here and in Florida has been closing down locations. I am sure they are cutting costs along with making interest on check holds with other customers. The Lorton bank has very few employees and sometimes gets jammed up at the drive thru and also long waiting periods inside. Maybe this is part of the coming banking crisis we keep hearing about. read more

Clean friendly but lack of people will have you standing n line for an hour just to cash a check.. how is that possible you have 2 tellers but 13 people standing waiting n starting to become irritated cause this is stupid. read more

I have been banking with Truist (and SunTrust before their merger) for a long time. Had a bad experience recently and might be indicative of concerns expressed by other reviewers of Truist. I had a CD mature and and set it for automatic renewal since we are still in a high-interest rate environment. Furthermore, my other financial institutions notify me when a CD is about to mature and even give me a courtesy/grace period to change my decision without penalty. However, when the CD matured, Truist automatically renewed for a rate of 0.01%! They sent me a note that the CD had been renewed at this very low rate. This document was dated 10 days after the maturity date. As soon as I got the note I went into the Gunston Plaza Branch and enquired about it. I had earlier received an email from them offering a rate of 5% for 5-month CD and 4% for a 12 Month CD, both much better than 0.01 %. When I pointed this out, they said that these rates were applicable only for new CDs and I would have to close the CD , deposit the money into my checking/savings account and then open a new CD to get the higher rate. When I closed the CD to do that, they charged a fee of $25 since it was outside the 10 day grace period --although they had waited for the 10 day grace period to expire before sending me the note (as evidenced by the date on their note)!. Of course, one CD will not have any impact on their bottom line but this may be their standard modus operandi to shore up their business. So please watch out for this "UNTRUSTWORTHY" BANK. read more

I was today waiting for 40 minutes and nobody helped me. They just stand up and leave the employees sitting there. Its suppose to be better service now because its Truist. How disappointing. I also called on the phone and was on hold for an hour and still nobody answered. Thats about 2 hours of my life I will never get back! read more

Best BB&T branch in Northern VA that I know. All staffs are great. One time, I was helped by Peter for some last minute PoA paper work before traveling, he was very informative and communicative. Process was quick and easy, gave me a piece of mind before the trip... A 5 stars well deserved! read more

Several years ago I closed my checking account and went with USAA. The only potential issue I could foresee was that USAA does not have a brick and mortar bank here, so I kept my savings account open with BB&T so that I would have the option to use services such as notary public and cashing checks, etc. At that time the rules stated that if you had a balance that did not fall below $500 there would be no monthly fee. Well, I recently received a letter stating that because my account had not seen any activity within the past several years it was now considered "abandoned property" and if I did not claim it by 10/11/2019 it was going to be transferred to the State of VA who would become the custodian of the funds! To make matters worse, BB&T had been charging my savings account a "fee" and according to their records I only had $161.89 in my account. Long story short, I was only able to recover $200 out of what they had taken from me, Today after work I am going to go to the bank and close my account. My money is safer at home in the safe than it is in the bank!! This is a deceptive practice and apparently what's worse is that it is legal. The bank can take your money if you have left it there for a certain length of time and not touched it. I I could give BB&T no stars I would. read more

I have been using BB&T for all my banking needs to over ten years now. I have never had any issues with them. They are always helpful and pleasant. This particular location is easy in and out and not too busy. Any lines or wait times are always very short (have to wait for one person to be helped, if that). After hearing all the problems so many other banks are having I am happy BB&T has managed to stay strong and safe. I look forward to continuing to work with them. read more