Looks like owner Paul provides ,, good service" only if there is no issues! Absolutely shocking service right from the start!
I've ordered two fish and a clam online.
Package arrived next day as expected but not quite. Measured water temp in bags was around 20°C,there was only one small heat pack at the bottom of that big box. No signs of life in bags, both fish were lying on the sides, clam was slightly open with mantle being withdrawn on one side below the edge shoeing the inside shell.
Straight away I've sent an email to Marine W. A with photos attached explaining the issue and my concerns and asked for a contact as I was not happy that those animals didn't receiveda proper care in transport.
Few minutes later had a phone call from a guy called Paul, he started shouting at me saying how I dare accusing him of a,, lack of care'',he repeatedly assured me that it's normal. I wasn't even able to say anything as he would constantly talk over me with a angry, patronising tone saying that he sends out hundreds of parcels each week and that only few incidents occured with his stock, he also said that he finds disgusting myself accusing him of a lack of care over and over again.
I did say that even with best care incidents do happen, parcel might been badly treated but he would not acknowledge anything, I was spoken over at all time. He did not apologise, said sorry or show any empathy,he was very disrespectful towards me.
I was told that I know nothing about the hobby, to your information Paul if you are reading this I've been in this hobby for over 20 years, successfully keeping wide range of fish, corals and invertebrates, I had my first fish tank when I was 6 years old actually and this hobby is very close to my heart, every little animal deserves the best care.
Both fish and a clam died within few days... Very sad.
This incident put me off forever from ordering anything live online , this is my experience guys and my only but I belive that things need to be told.
I've sent an email to Marine A.W but disk not received any reply whatsoever, absolutely shocking lack of care of customer service! read more