Exceptional, after my vehicle being hauled in from breaking down 30 minutes out of Merritt, it was…read morerecommended to bring my vehicle to this shop. Though my repair was very extensive, he was honest and provided my options to consider. I resulted in bringing my vehicle back to the main city and he allowed me to store my car till I arranged the tow back. It's difficult to find individuals as sincere and legit I this type of industry. Great man and great mechanics!

It's so hard to find a good and honest mechanic these days, but this place is both. After taking…read moreour vehicle to another mechanic in Merritt (who couldn't find the problem) we brought it over to the crew here. They found out what was wrong with it right away, and fixed it quickly (and inexpensively!) I would never think about taking a vehicle to get fixed anywhere else in Merritt... They're so knowledgeable and friendly. Thanks Misty and Adam for the amazing service!

**** USE ANY OTHER TOWING COMPANY **** ***DO NOT LET THESE…read moreGUYS CHANGE YOUR TIRES*** This company was almost responsible for my wheel falling off which could have caused DEATH or serious injury to me and my friend. The Whole Story (if you have time to read, if not just trust me): Grab some popcorn for this one... I had my tire blow out on the highway and did not have the proper bit to take it off my car and put on the spare, It was already jacked up and ready to go. We called (un)reliable towing and got them to change it for us. My wheels are after market so they use a different style lug nut but I also had my spare set of stock lug nuts ready to go that fit my spare wheel perfectly, but he proceeded to put on the aftermarket ones which clearly didn't fit right and then put one stock nut on for good measure... He told us that we would get to Kelowna from Merritt (about an hour down the road) with no problem at all, he also almost tipped the jack over when the car was jacked up but that's another story... Well by the time we got to Kelowna the wheel was about to fall off, one of my lug bolts snapped off on the highway and the rest of the nuts were extremely loose , the wheel was crooked and all the bolts were bent. If we had not stopped because of the noise and drove one block more, the tire would have fallen off and caused severe damage to my car. If it fell off on the highway well... I probably wouldn't be here to write this. I called them back once I got back home and asked if they could return my money, and this is what the Manager of the company said to me... And I Quote: ** "Well our workers are not red seal technicians, so they are not trained to torque lug nuts properly" ** Yes.. He really said that... He also said that based on the pictures (taken in the dark) that his technician did nothing wrong and that It was only done to get me to the next town (which was Kelowna). He also said he will not refund my money, and he did not even seem to care that this could have caused a serious accident. They were too cheap to refund a mere 119 dollar bill, I honestly didn't even care about the money, I just wanted them to take some responsibility for what happened. Awful company do not do business with them, they deserve to be shut down completely. I blame the manager for not training his guys properly and making excuses because they're desperate for the money. I was lucky enough to get everything repaired at "OK Tire" in Kelowna (the Springfield location) they pulled a miracle and sourced everything for my Japanese import, and fixed it within a couple hours, they also torqued all my lug nuts PROPERLY on all wheels and I made it home safe. Check them out they're awesome. Shout out to my boy Alex !

My friend and I were travelling back from Merritt on Hwy 8 when our car died on the side of the…read moreroad. We had no cell signal. By luck, a nice man stopped and gave me a ride to make a phone call. I called Tom's Towing. I specifically said we were 2 women stuck in the middle of no where, with no cell phone, and absolutely needed a tow truck. We waited 2 hours. No tow truck. We had to get another ride to a cell signal area. The guy at Tom's had not even sent a truck, because he could get through BCAA. He left us stranded on the side of the road over a technicality. After giving him my visa, he sent a truck, which never came. We had to get another ride to a signal area to call Mario's Towing, who came within 30 minutes. Tom's Towing knowingly put 2 women in a risky and dangerous situation. DO NOT RELY ON THEM EVER.

Excellent reception service, mechanical-genius, friendly, professional staff who go the extra mile…read more(magnified). The honesty and respect for all customers is well known. Our community is so fortunate to have awesome people looking after us and our transportation. Super reliable and so knowledgeable. Would highly recommend DCS. Evident that there is no greed at this business...totally fair and reasonable costs.

Our check engine light came on while traveling through Merritt. We stopped at DCS Auto to run a…read morediagnostic on our engine. They were so awesome! They ran the codes, explained the problem, helped us to understand the options and gave us advice so we could make an informed decision. As a woman who owns a car but doesn't have a lot of mechanical knowledge, I felt we were treated with courtesy, tremendous respect, and received the help that we needed. Thank you so much DSC Auto! 5 Star Service!

I have emailed this company twice, called 4 times, and have texted their numbers but they will not…read moresend me a detailed receipt for my tow for insurance purposes and have now stopped replying to me via text. On two occasions they told me that they would send me the receipt "today" and nothing ever came through. Because of this I will be out of pocket for all towing expenses instead of submitting them for reimbursement. This seems like a must if you are ever going to use a tow company. On top of this the driver called me during dinner the day after the tow and asked for me to leave a review which was kind of annoying then and super annoying now. Would recommend using somebody else.

From the owner: Coquihalla Towing & Recovery, located in Kamloops, is a 24/7 family-owned and operated business,…read moreproviding reliable towing and recovery services. Fully licensed and insured, they specialize in emergency towing, covering Light-Duty, Medium-Duty, and Heavy-Duty vehicles, including 18-wheelers, tractor-trailers, big trucks, and semis. Their heavy wrecker and equipment transport services ensure safe hauling for local and long-distance needs. Additionally, they offer private property towing, impound towing, and vehicle storage. With expertise in heavy-duty recovery, commercial roadside assistance, and mobile mechanic services, Coquihalla Towing & Recovery stands as a trusted partner for prompt and comprehensive solutions in the towing industry.

We were driving from Vancouver to Cranbrook when our vehicle dropped its engine just outside of…read morePrinceton. This was during the summer with active forest fires in the area and smoke covering the skies. My vehicle was Kia Sorento and there were 2 youths also in the vehicle when it broke down. I called the Kia 24 Hr Roadside Assistance number and was advised they would have to tow the vehicle to the closest Kia dealership in Penticton. And then I was advised that given the forest fires, there were no accommodations available in Penticton nor any vehicle rentals. They also advised that the tow company could only take one passenger. There were no transportation options available in Princeton. This was not a pleasant situation to find oneself in. I requested the tow company call me prior to being dispatched so I could discuss our circumstances. Stephanie from Reliable Towing called me and I advised her of the situation. She attended where we had pulled over and we discussed options. She acknowledged that towing to Penticton would not be a feasible option with no accommodations available and no way to depart the area, we would be stuck on the side of the road. She had brought a large enought truck to transport the three of us and our vehicle back to Vancouver which was the only real option. The added costs were mine to bear. Stephanie was very professional and accommodating and dropped the three of us at our home enroute to the Vancouver Kia dealership. I can not thank Stephanie and Reliable Towing enought for what they did for us. The final tow bill I was out of pocket was $981 but feel it was worth it to be home, safe and sound. The engine was under warranty and replaced at no cost the following week.

My partner and I got a flat on the side of the Coquihalla about 25 minutes outside of Merritt. We…read morecalled Reliable Towing and they assured us that they would be to us within the hour and in good hands. About 50 minutes later we got a text that they were on their way. Great! We waited patiently as we understand that the roads aren't in great condition and safety comes first. After about another hour we assumed the best and that maybe they were sending a truck from Kamloops instead. So we waited another hour before finally calling again to which they informed us that they "transferred our call to Mario's". We called Mario's, to which they responded that they hadn't heard anything from Reliable Towing. At this point I've licked every chip bag in the vehicle clean and every semi-truck driver In western Canada has seen me pee on the side of the highway. We called Reliable Towing back and the deflecting, game playing run around dispatch INSISTED that her driver had seen a Mario's truck helping us out- however we were three hours into this fiasco and hadn't seen a single person to help us. We did not receive a SINGLE apology and as they were trying to send us another driver it was quite clear that they had no sense of urgency even though it was by their error that we had been stuck on the side of one of the most dangerous highways in Canada in winter conditions for hours on end. 0/10 I do not recommend anyone trusting this company with the safety of them, their friends or family, they have a very obvious disregard to public safety and cause public endangerment.

We got a flat tire on 97C on the way home and were fortunately close to Merritt. We were able to…read moreget the car to Kal Tire and get help for our situation before they closed. Their service (and coffee machine) was top notch. They tried to patch but the damage was too severe. They did not have a replacement tire in that size available, so helped us with the spare and sent us on our way with no charge. They bailed us out and I didn't expect that at all. Through this positive experience, I made sure that the replacement tire set was purchased and installed at a Kal Tire closer to home after we got back. And the service at the Runnel Drive Coquitlam location is top notch as well!

Horrible Horrible Horrible experience…read more We got a flat tire on Monday night and bought the car in. They were close. So on Tuesday Morning 8am we came right away and was told that they don't have the tire for the Tesla car. The manager at Kal tire went outside and with his note pad he wrote down the tire serial or model number of the tire wheel. Went back inside and typed into the computer and said the tire will be shipped from Vancouver. It will take one to two days and he is not sure exactly when it will come in. Tire shipping from Vancouver to Merritt will take 1 or 2 days. OK! To drive from Merrit to Vancouver is really no more than 5 hours. We left the car at Kal tire. As well we specifically mentioned to him the tire must be a run flat like all the other tires. So on Wednesday we called and was told that it will arrive on Thursday morning. He told us to wait for his call. Thursday afternoon we called and was told that the tire that he ordered was the wrong one and luckily he caught it on time and the new tire is in freight. The manager told us that he is going to call to find out about the ETA of the tire right away. So we waited and waited another hour went by and so we called about the ETA. The manager said he has not called and will call right now. We waited and about 30 mins passed by and he finally called back. We were told that it will arrive sometime on Friday at 10am. The tire is being shipped by DHL. I can not stay one more day and left to Vancouver taking Greyhound and my friend will have to pick up the car himself. On Friday, he came to pick up the tire and found out that the manager made another mistake. The tire is not a run flat. It was not the tire that was ordered according to the invoiced. It fit on the car but he had to leave so he had no choice but to go with the wrong tire. We were very disappointed with Kal Tire and their service. I really believe the tire did come in on Thursday but the manager did not admit to his mistake that he ordered the wrong tire. He must have tried putting the tire on but it won't fit. He went and order the tire again making a second mistake for getting a tire that was not Run Flat. We had said many times that the tire must be run flat. WE WERE VERY DISAPPOINTED WITH THE SERVICE WE GOT FROM KAL TIRE. HORRIBLE HORRIBLE HORRIBLE. If we knew it will take 4 days and still end up with the wrong tire, we rather go take the greyhound bus back to Vancouver and come back after they really get it right (like on their 3rd try). KAL TIRE ARE DEFINITELY NOT TIRE EXPERTS FROM HOW THEY TRY TO GUESS THE TIRE ON THE TESLA CAR WHEN THE CAR WAS IN THEIR PARKING LOT THE WHOLE TIME.

I recently got stuck on a goat track up in the hills above Merritt when my alternator packed it in…read more While bump starting front and back I finally got high centered on seemingly the only large rock in the area. With the last dying light we could see a forest fire in front and behind. The wind was blowing smoke and I wasn't sure how in danger we were. I had BCAA premium package and decided to call myself in as I was at the top of a hill and actually within cell range in a very spotty area. The driver would call when he was in cell range and tried to find me in the middle of the night but the roads were to convuluted and narrow to get to me. I finally tried a last ditch effort and chopped out the rock and bumped it a final time to limp as quickly as I could on the last gasp of the battery to a friendly welcoming Chris who got us into Kamloops for a repair at 5:30 in the morning. I am very grateful for his patience and understanding for a long overnight ordeal. Thanks Chris!

From the owner: For towing and roadside assistance, turn to the team with experience you can trust. Don's Auto…read moreTowing Ltd has been serving vehicle owners in Kamloops and the surrounding communities since 1969. We offer complete light, medium and heavy vehicle towing services for all makes and models of cars and trucks. Call us 24/7 when you need help.

Never ever ever use these guys for anything they wrecked my vehicle and then lied about it and then…read morepromised me they would get it fixed and then when I called the owner he neglected to call me back beat around the bush like he was 3 years old it is the worst company ever to deal with in the Okanagan trust me when I say never ever ever deal with these guys ever they are scammers and scumbags and this is me being nice in my review

Picked up my vehicle from the yard and noticed my ladder was not strapped right so I went to change…read moreir only to notice, long story short ,they ran into the bay at their shop, and WERENT GOING TO TELL US. So all damage was our tailgate is bend outv5 inches and won't close, our bumper is ripped off,all our hookup for a trailer were damaged and ripped out, the ladder , which is a must for our job, is screwed and can not be used now, so out or pocket $600 foe a new ladder until an ICBC claim is finished. These jerseys weren't even going ro tell us. The one guy says Oh we had to take your ladder off cause we parked it in a bay..... No, you didn't have to take it off. Cause you parked it into a Bay. You had to remove it cause you ran into the f****** roof of the Bay.! Come one and no one qas gonna say shit if we didn't catch it. Ignorant And I'm told there's no one here to talk to you. You have to wait till Monday to call the manager. Just call ICBC and make a claim. That's it no other help or an apology or anything, just hoping we walked away and didn't see I took a million pics at the shop and again for ICBC so time for them to pay for what they did to my truck! If I could give Zero stars I would! No customer service help when they damage a vehicle that doesn't belong to them!