I recently got stuck on a goat track up in the hills above Merritt when my alternator packed it in…read more While bump starting front and back I finally got high centered on seemingly the only large rock in the area. With the last dying light we could see a forest fire in front and behind. The wind was blowing smoke and I wasn't sure how in danger we were. I had BCAA premium package and decided to call myself in as I was at the top of a hill and actually within cell range in a very spotty area. The driver would call when he was in cell range and tried to find me in the middle of the night but the roads were to convuluted and narrow to get to me. I finally tried a last ditch effort and chopped out the rock and bumped it a final time to limp as quickly as I could on the last gasp of the battery to a friendly welcoming Chris who got us into Kamloops for a repair at 5:30 in the morning. I am very grateful for his patience and understanding for a long overnight ordeal. Thanks Chris!

From the owner: For towing and roadside assistance, turn to the team with experience you can trust. Don's Auto…read moreTowing Ltd has been serving vehicle owners in Kamloops and the surrounding communities since 1969. We offer complete light, medium and heavy vehicle towing services for all makes and models of cars and trucks. Call us 24/7 when you need help.

We got a flat tire on 97C on the way home and were fortunately close to Merritt. We were able to…read moreget the car to Kal Tire and get help for our situation before they closed. Their service (and coffee machine) was top notch. They tried to patch but the damage was too severe. They did not have a replacement tire in that size available, so helped us with the spare and sent us on our way with no charge. They bailed us out and I didn't expect that at all. Through this positive experience, I made sure that the replacement tire set was purchased and installed at a Kal Tire closer to home after we got back. And the service at the Runnel Drive Coquitlam location is top notch as well!

Horrible Horrible Horrible experience…read more We got a flat tire on Monday night and bought the car in. They were close. So on Tuesday Morning 8am we came right away and was told that they don't have the tire for the Tesla car. The manager at Kal tire went outside and with his note pad he wrote down the tire serial or model number of the tire wheel. Went back inside and typed into the computer and said the tire will be shipped from Vancouver. It will take one to two days and he is not sure exactly when it will come in. Tire shipping from Vancouver to Merritt will take 1 or 2 days. OK! To drive from Merrit to Vancouver is really no more than 5 hours. We left the car at Kal tire. As well we specifically mentioned to him the tire must be a run flat like all the other tires. So on Wednesday we called and was told that it will arrive on Thursday morning. He told us to wait for his call. Thursday afternoon we called and was told that the tire that he ordered was the wrong one and luckily he caught it on time and the new tire is in freight. The manager told us that he is going to call to find out about the ETA of the tire right away. So we waited and waited another hour went by and so we called about the ETA. The manager said he has not called and will call right now. We waited and about 30 mins passed by and he finally called back. We were told that it will arrive sometime on Friday at 10am. The tire is being shipped by DHL. I can not stay one more day and left to Vancouver taking Greyhound and my friend will have to pick up the car himself. On Friday, he came to pick up the tire and found out that the manager made another mistake. The tire is not a run flat. It was not the tire that was ordered according to the invoiced. It fit on the car but he had to leave so he had no choice but to go with the wrong tire. We were very disappointed with Kal Tire and their service. I really believe the tire did come in on Thursday but the manager did not admit to his mistake that he ordered the wrong tire. He must have tried putting the tire on but it won't fit. He went and order the tire again making a second mistake for getting a tire that was not Run Flat. We had said many times that the tire must be run flat. WE WERE VERY DISAPPOINTED WITH THE SERVICE WE GOT FROM KAL TIRE. HORRIBLE HORRIBLE HORRIBLE. If we knew it will take 4 days and still end up with the wrong tire, we rather go take the greyhound bus back to Vancouver and come back after they really get it right (like on their 3rd try). KAL TIRE ARE DEFINITELY NOT TIRE EXPERTS FROM HOW THEY TRY TO GUESS THE TIRE ON THE TESLA CAR WHEN THE CAR WAS IN THEIR PARKING LOT THE WHOLE TIME.

We're coming back from the coast trailer bearing problem even though they were fully booked for the…read moreday they realize that we were trying to travel home. Made time in space for us which is much appreciated

We discovered a separating tread on one of our trailer tires the morning we were planning to drive…read morethe Coquihalla. The team at KAL fit us in that morning, replaced the tire and we were on our way. Excelent service!

I have emailed this company twice, called 4 times, and have texted their numbers but they will not…read moresend me a detailed receipt for my tow for insurance purposes and have now stopped replying to me via text. On two occasions they told me that they would send me the receipt "today" and nothing ever came through. Because of this I will be out of pocket for all towing expenses instead of submitting them for reimbursement. This seems like a must if you are ever going to use a tow company. On top of this the driver called me during dinner the day after the tow and asked for me to leave a review which was kind of annoying then and super annoying now. Would recommend using somebody else.

From the owner: Coquihalla Towing & Recovery, located in Kamloops, is a 24/7 family-owned and operated business,…read moreproviding reliable towing and recovery services. Fully licensed and insured, they specialize in emergency towing, covering Light-Duty, Medium-Duty, and Heavy-Duty vehicles, including 18-wheelers, tractor-trailers, big trucks, and semis. Their heavy wrecker and equipment transport services ensure safe hauling for local and long-distance needs. Additionally, they offer private property towing, impound towing, and vehicle storage. With expertise in heavy-duty recovery, commercial roadside assistance, and mobile mechanic services, Coquihalla Towing & Recovery stands as a trusted partner for prompt and comprehensive solutions in the towing industry.

Never ever ever use these guys for anything they wrecked my vehicle and then lied about it and then…read morepromised me they would get it fixed and then when I called the owner he neglected to call me back beat around the bush like he was 3 years old it is the worst company ever to deal with in the Okanagan trust me when I say never ever ever deal with these guys ever they are scammers and scumbags and this is me being nice in my review

Picked up my vehicle from the yard and noticed my ladder was not strapped right so I went to change…read moreir only to notice, long story short ,they ran into the bay at their shop, and WERENT GOING TO TELL US. So all damage was our tailgate is bend outv5 inches and won't close, our bumper is ripped off,all our hookup for a trailer were damaged and ripped out, the ladder , which is a must for our job, is screwed and can not be used now, so out or pocket $600 foe a new ladder until an ICBC claim is finished. These jerseys weren't even going ro tell us. The one guy says Oh we had to take your ladder off cause we parked it in a bay..... No, you didn't have to take it off. Cause you parked it into a Bay. You had to remove it cause you ran into the f****** roof of the Bay.! Come one and no one qas gonna say shit if we didn't catch it. Ignorant And I'm told there's no one here to talk to you. You have to wait till Monday to call the manager. Just call ICBC and make a claim. That's it no other help or an apology or anything, just hoping we walked away and didn't see I took a million pics at the shop and again for ICBC so time for them to pay for what they did to my truck! If I could give Zero stars I would! No customer service help when they damage a vehicle that doesn't belong to them!

I brought my car in for a check engine light and an oil change. There were issues with the…read moreparts...no fault of City Centre at all...my engine seized. Keith went above and beyond to make everything right for me. I would recommend them to anyone and will continue to take any of my vehicles here. Thank you all for your commitment to great customer service!!!

My car dealership said I needed to replace my CX3 front disc plates (6mm), pads and calipers at a…read morecost of over $800. I obtained a second opinion from City Center Auto Service. They said the front brakes were fine and they didn't need to be serviced. City Center saved me from spending + $ for an unnecessary brake job; they charged a very nominal fee for removing , replacing and checking all 4 wheels. Honest, efficient, friendly service. Recommended to me by my numerous neighbors. I highly recommend too.

After having our truck break down on the Coquihalla, while towing our 5th wheel, BCAA assigned our…read morecall to Tom's out of Merritt. The driver was at our truck within 40 minutes on a busy Monday of the Labour day long weekend, had us hitched up and headed back to Kelowna within about 1/2 hour. A second truck came and hauled our RV to their secure compound in Merritt until they had time to bring it to Kelowna the next day. Excellent service - very friendly tow truck drivers - took excellent care of both our truck and RV. Would use them again.

**** USE ANY OTHER TOWING COMPANY **** ***DO NOT LET THESE…read moreGUYS CHANGE YOUR TIRES*** This company was almost responsible for my wheel falling off which could have caused DEATH or serious injury to me and my friend. The Whole Story (if you have time to read, if not just trust me): Grab some popcorn for this one... I had my tire blow out on the highway and did not have the proper bit to take it off my car and put on the spare, It was already jacked up and ready to go. We called (un)reliable towing and got them to change it for us. My wheels are after market so they use a different style lug nut but I also had my spare set of stock lug nuts ready to go that fit my spare wheel perfectly, but he proceeded to put on the aftermarket ones which clearly didn't fit right and then put one stock nut on for good measure... He told us that we would get to Kelowna from Merritt (about an hour down the road) with no problem at all, he also almost tipped the jack over when the car was jacked up but that's another story... Well by the time we got to Kelowna the wheel was about to fall off, one of my lug bolts snapped off on the highway and the rest of the nuts were extremely loose , the wheel was crooked and all the bolts were bent. If we had not stopped because of the noise and drove one block more, the tire would have fallen off and caused severe damage to my car. If it fell off on the highway well... I probably wouldn't be here to write this. I called them back once I got back home and asked if they could return my money, and this is what the Manager of the company said to me... And I Quote: ** "Well our workers are not red seal technicians, so they are not trained to torque lug nuts properly" ** Yes.. He really said that... He also said that based on the pictures (taken in the dark) that his technician did nothing wrong and that It was only done to get me to the next town (which was Kelowna). He also said he will not refund my money, and he did not even seem to care that this could have caused a serious accident. They were too cheap to refund a mere 119 dollar bill, I honestly didn't even care about the money, I just wanted them to take some responsibility for what happened. Awful company do not do business with them, they deserve to be shut down completely. I blame the manager for not training his guys properly and making excuses because they're desperate for the money. I was lucky enough to get everything repaired at "OK Tire" in Kelowna (the Springfield location) they pulled a miracle and sourced everything for my Japanese import, and fixed it within a couple hours, they also torqued all my lug nuts PROPERLY on all wheels and I made it home safe. Check them out they're awesome. Shout out to my boy Alex !