they returned my phone call. showed up when notified. the technicians were polite and did a great…read morejob. cleaned up four other companies were called and either called late or no show price was fair for a great job. I would have paid more. thanks

So the saga continues…read more After posting my review yesterday I received a call from Tiffany. She stated that she didn't understand why I posted a 1 star review because she "did not know we were there yet" which I took as she didn't comprehend why I was dissatisfied with the way she was not taking the initiative to rectify the problem. Keep in mind I had already provided her with pictures of all the missing screws and followed up with an email asking when someone would be out to fix the problem. After explaining to her again I felt she should make an effort to rectify the problem in a more timely manner as opposed to just telling me we're trying to fit you into the schedule, she agreed to send out the installer to finish installing the hardware. She stated he would be on site between 8 and 9 AM today, December 13. I then received a voice message from Allen, the estimator, at 5:02pm saying he wasn't sure the installers would be able to come out in the morning however he would be out to fix the screws sometime between 12 and 2pm. (Apparently if I want to get this done I now have to take the day off of work to be available) I text Allen approximately 8am this morning asking for smaller time frame for his arrival and he stated he would be on-site between 11 and 12. Allen arrived at approximately 11am and needless to say it's safe to say that I should have insisted the installers come to finish putting in the rest of the screws. Not only ate all the swrews on crooked there is still one missing. I'm at a loss for words....