My husband and I had to update our Life Insurance policies. That's not always an easy process. Aaron Frazier made it so easy and comfortable! I was nervous and after a few minutes I felt at ease! Highly recommend Aaron and Stare Farm. read more

I've had multiple problems over the few years I was insured with Mark, the office staff really sucks. I got an email reply about a quote saying I needed to call in. Ok cool. I do that, but the girl I need to speak to is on the phone so the person I'm speaking with says they'll pass along the message and have her call me back. It's 28 hours later and I still have no call back. Anyway, fast forward to today - I was able to bundle my car insurance with my husband's car with a different company for WAY less than the price I am paying w State Farm for just one car and one driver! I call this morning to cancel the policy, leave a voicemail. I called multiple times throughout the day, no one answers. I called multiple at 5:05 (because I need to cancel, new policy is going into effect tomorrow!) and despite their office hours being until 5:30pm, the auto message tells me they are closed. Jokes on them, I was two doors down so I marched right in to an OPEN, NOT BUSY, totally dead office. My was it overly decorated for Easter. So this is how you prioritize your time? The girl with 8 purple pimple patches on (so unprofessional - I cannot) seemed annoyed with me. I told her I want to cancel my policy because I have found a new company effective tomorrow. Does she even bother to try to keep me or find out why? NOPE. WOW! After a few seconds of typing she doesn't even look up and says "ok you're good." I regret not letting her know how I felt before I left. But here we are. Shop around, their prices are insane and this office is NOT worth the headache. The customer service here is non-existent. read more

Angelica, Heather, and Mark - respectfully, there is a lot of room for improvement. It took me 1.5 months to get an answer back from your office staff. Here's the time stamps: June 19th: Called and spoke with Heather "someone will reach out via email" (no email) July 1st: Emailed Mark Murray (no reply) July 29th: Called and spoke to Angelica who said she would call me back the following day with an update. (no call back) August 2nd: Called the office and was pushed to voicemail. I called using a different number and Angelica immediately answered... Yikes. read more

My family was satisfied with Mark Murray's team especially Monica ! She's always very helpful and knowledgeable to troubleshoot any problems and inquiries. I've been with them for 14 years actually and never in my mind thought of going to other insurance companies! read more

Worked with Tammy Evans in order to bundle home and auto. Tammy is very friendly and great at breaking down all of the intricacies. Pricing and coverage are amazing. Shopped around and significantly lower than other insurance companies! Pleasure to work with and I definitely recommend! read more

Like a Good Neighbor? Not there for me!First time filing a claim for an auto accident and I've been with State Farm over 20 years. Terrible experience!!! It's been almost 4 weeks since my car accident and my car is still at a tow yard somewhere in Fresno. I'm without a vehicle. I spoke with several friendly State Farm customer service agents that assured me my car was getting to the repair shop and issues would be escalated to supervisor but no action and blaming third party towing vendor or tow company. Mark's office said they would call me back and did a week later with no update on my vehicle. I'm very disappointed this is not getting resolved! Retired Pittsburg Agent Mike Stoiber would have returned my call. read more

Great service, Great People! Special thanks to Aaron, whom with Mark , helped me with some financial planning.for the future. P.S. I've had my auto insurance with them for more than 15 years. read more

Hannah Murray is the rep that helped me with my car and HOI insurance! She's honestly the best insurance agent i have spoken to in all my years trying to find the insurance. She is very honest about the different options and will try and get you THE BEST quote!! She is super friendly and makes the time to answer all my questions. I hands down will recommend her to all my friends and family for their insurance needs. read more

So I was quoted at one rate incorrectly on my mistake, but Tammy Evans called and was able to work out a bundle saving me @ $ 100 or more ! Tammy definitely looked out for my best interest not only policy wise but financially. THANK YOU !!!! read more

Tammy Evans, provided a superior level of customer service, while providing sage advice on cost saving adjustments to my auto insurance policy. Looking forward to working with Tammy Evans on our next renewals. read more

Tammy Evans has done an excellent job creating my insurance and making additions as they came up. I appreciate her attention to detail and quick response time. Thanks for making insurance easy! read more

I called State Farm hoping to get a good insurance deal for a first time car buyer and Tammy was able to guide me through the whole process and made everything super easy and straight forward for me . My dad has had State Farm for over 10 years which is why I was hopeful they were going to be able to help me out and give me their best choices and they did . I'm glad I am now insured through State Farm read more

My experience here was great. I was taken care of super fast and Tania really helped me get the best quote for me and was super patient!! I totally recommend going here and going to her. Thank you Tania! read more

I have had nothing but great service from Mark and his staff. They always returned my phone calls when I cannot reach them. Best prices and he finds all the discounts you can get!!!! read more

I switched over to get a much lower quote! I could not be happier with my services. They are one phone call away when I have questions or concerns, and when something needs to be addressed everything is always handled with the utmost discretion. Hannah has helped me a few times she is fast and an effective insurance agent and does a great job answering any of the questions I have about my policy. read more

So happy to have found an awesome insurance team that go the extra mile to provide us with the comfort of knowing that they are there when we need them the most! I HIGHLY RECOMMEND Mark and his team of professionals to anyone in need of good reliable coverage. The effort he and his team put forth to make sure I got the best possible coverage was impressive. This kind of personable service is hard to find these days... Thank you Mark, Tami and the rest of the team for all you do! read more

I have had terrible experiences with this office and most recently, coverage I added to my policy with Belinda and Gisela in 2016 was never added and I'm out of luck. Mark does not return phone calls or emails. I have been a client since 2014, but I am not valued enough to warrant any communication following an accident. State Farm claims is also REALLY terrible. I had progressive years ago and in hindsight (basing on apples to apples claims experiences) I should have NEVER changed. Definitely look to other companies (or if you're stuck on state farm) other agents! P.S. I never review things because who has the time? but this is just beyond the pale and people should be aware! read more

I've had State Farm for quite awhile through Mark Murray's office. My agent I have had this whole time, is Tammy. She handles everything I need, makes sure we pay the appropriate amount with every car & our renters insurance! When the whole Covid 19 hit, they made it a point to call to check on us personally, and they even send birthday cards out which I find so sweet. This is not some cooperation that's wants your money, these are people who genuinely care. My husband and i were just affected by the fires here in Vacaville and nearly lost our home, Tammy was so quick to make sure we were safe, and directed me with everything I needed as for clean up due to smoke damage. I would 10/10 recommend this branch! read more

A fantastic company who cares about their customers. Tammy, Lynn, and Angelica truly jump to finalize what you need. I highly recommendend this agency for your insurance needs! read more

The best thing about this office is Angelica! I was a client of Doug VanWyck and when he retired I was worried about the switch to Mark Murray but having Angelica has made all the difference. She is very helpful, handles my payments when I want to use a credit card and is always available and knowledgeable when i have a question about a quote. read more

Evidently Mark is too busy for clients. The office staff is well below par. I wanted to review my flood insurance since 2014. I asked Mark 5-6 times on this matter. It never got taken care of... I called FEMA today, they had classified me as a secondary home, not my primary. My cost went down from $ 3,700 to 2,000 a year... I am on disability, a fixed income. So many sleepless nights on Zillow trying to find a new home.... The STRESS it has caused... Mark you Son of a Bitch!!! Latest: Mark won't let go of my account... What a looooooser!!! read more

I switched to State Farm after my old insurance agency said my auto policy was going up almost 40%! Not only did Hannah find me savings but it was the lowest I have ever paid without compromising my coverage and limits. Highly recommend using Mark for all your insurance needs! read more

I have had Mark Murray as my StateFarm agent for over 10 years now. He has helped with all my insurance needs Auto, Home, Life and general personal umbrella. He has the answer to every question I have asked. When I have a policy change or a claim he has always been very responsive. StateFarm does not haggle or waste time with cheap parts from China when you have an auto claim. Highly recommend. read more

My new agent Tammy E. Is amazing, she is quick to answer my questions and resolve any issues, love it, thank you Tammy for your amazing assistance. read more

My agent retired a couple of month's back, and I was assigned Mark as our agent. I emailed a question to him this morning and he called back within minutes with my answer. Seems like the tremendous service I've become accustomed with State Farm hasn't change. Look forward to another 20 years with State Farm. Everyone stay safe and healthy out there!!! read more

abbi was extremely helpful with my car insurance policy. it was easy and quick and i'd do it again

State Farm has a wonderful agent and his office staff is very efficient and accommodating Mark Murray and I've work specifically with Tammy and these folks have ensured three boats for me that are sometimes difficult to place insurance and they are very knowledgeable of the insurance requirements for underwriting their prompt in their response to me they handle the paperwork very efficiently and if anything State Farm sometimes sends more paperwork than I anticipated but overall they are a great agency to work with and Tammy is outstanding so I highly recommend them Rob Phillips read more

Hannah has been such a pleasure to deal with, I switched offices and she has found me all the deals that I was eligible for and walked me through the process for filing my first claim working with me every step of the way. I cannot recommend this office enough. read more

AVOID THIS OFFICE AT ALL COSTS!!!! This is the worst insurance office to deal with. The agent himself is never in the office or available to talk to you. The girls in the office are extremely unprofessional and rude. I have been hung up on twice and when I went into the office I had 2 of the girls yelling and cursing at me. All because I was trying to transfer agents so I could get the answers I was looking for. They need to leave their attitude on the streets and realize this is a customer serivce industry and without customers they wouldn't have a pay check. There are plenty of other State Farm offices in the area that are respectful, helpfull and pleasant to talk to. read more

They have very great customer service, attend you very quick and are nice agents that treat you with respect. You get what you request done as soon as they can. read more

This office has always gone above and beyond to help me with all my needs. I have had my home, car and life insurance for many years with Mark and he is always available for questions and concerns. read more

Mark & the staff at this office have been nothing but amazingl! Switched from nationwide because had issues with them they were able to get me a better Tate & were so helpful with what I need and didn't need! If you need insurance this is the place to go! read more

"Awesome State Farm office" I have to disagree with Ashley, I wonder how long you've known this agent and staff, they have always been nothing but nice and professional with all my family, I have recommended this office to everyone I know including my neighbors, I've been with this office for years and I have nothing bad to say. I even get an invitation to celebrate 5 de Mayo every year. This agent pays a Mariachi band for this occasion along with lots of free and delicious Mexican food and he is always there to celebrate with his clients. The girls are great, very friendly and their customer service is excellent, I am very happy to have Mark as my agent. read more

@ Ashley I can't believe you are saying this about Mark Murray Staff. I have been with them for over 15 years and I have never been treated bad. They have become like a second family. I have recommend this office to my friends and family!One more thing I would like to add is that the staff has been there for many years it is not an office that changes staff all the time so that tells you something!"Great Staff Great Customer Service" read more

I've had State Farm for over 10 years. I switched from our agent in Dublin to an agent more close to home... What a huge mistake that was. The service on my policy through this office was ridiculously unprofessional. Two specific instances come to my immediate recollection: 1, I asked for a Declarations page of all of my policies (4 cars, a house) mailed to me. I was mailed ID cards. No biggie, I called and again asked for the DECLARATIONS page to be sent. The gal I spoke with (who has since left) argued with me and told me she had sent me the declarations page. I was very polite and explained that she sent ID cards... Not what I requested. She argued again. So I figured maybe there was a miscommunication. The next day I drove to the office. Asked for the same thing. The girl recognized my name, and began to explain that she had already mailed them. I asked her to humor me, and print them for me as I was already there. So she did. She handed me... Drum roll... ID CARDS. Seriously? So I began to explain to her what a declarations page was (hell, maybe I had the terminology wrong) she said that the ID cards is what I needed. Um no. Finally someone else in the office overheard the conversation... And gave me the correct paperwork. The second instance was with a claim we had made. My husband was trying to get some information from the local office. He spoke with a lady named Sandra (from what I remember). She was extremely rude and short with him on the phone. We are aware that they don't handle claims directly out of the office, however they are able to look up the claim number... She was totally unwilling to assist with that. Then when I called a bit later (hey, maybe she just had a bad moment) same thing. Rude. How can you keep customers if you are so rude and Unknowledgeable?? That being said - I've spoken to two males in the office, they were always nice and helpful. We received a calls out every two weeks asking us to come in and discuss our coverage... Ive had the same coverages for YEARS, nothing changed. I explained that I didn't need/want to come on to talk about my coverages... They were fine and to please stop calling. Never the less, 5 more phone calls later... They finally stopped. I really did give them a Chance, But after so many inconsistencies and lack Of assistance when needed, I took my business elsewhere. read more

We have been with State Farm for over 25 years and I am extremely disappointed with Mark Murray's office. It took me over 3 months to convert my policies to an umbrella. We don't know who is at fault but no agent should blame the underwriter for the delay, instead, they should have kept us informed of the situation. We had to call many times for status. We have been trying to change our policies over to another agent for over a month and we are still waiting. I was told Mark refuses to make the transfer. I like State Farm Insurance, just NOT the service from this office. I'm not too impressed with the support staff at the office either. I'm now working with the Corporate Office to resolve this and that is no way to do business. read more