I can't say enough amazing things about this vet clinic. From the front desk staff to the back…read moreoffice, everyone was exceptional. I had to put my 15 yr old lab down after a massive seizure and they were so gracious when dealing with her and myself. I highly recommend this place and the bonus is that they are affordable!

As a military officer with extensive domestic and international travel experience accompanied by…read morepets, I prioritize leaving positive reviews to support well-run businesses. However, in cases where systemic flaws impact pet care, it is essential to provide constructive feedback to encourage improvement. Canyon Country Animal Hospital in Grand Junction, CO, stands out for having the least competent reception staff I have encountered across multiple veterinary clinics. We have visited four times for our dog and newly adopted kitten, and each experience has highlighted significant deficiencies in internal communication, professionalism, and customer service. Key Issues Observed 1. Inadequate Internal Communication and Appointment Management - Despite the clinic being consistently empty (never more than my pet, myself, and maybe one other client present), receptionists appeared disorganized, confused, or unapproachable during all four visits. - Medication Refill Error (Dog's First Visit): We explicitly requested chewable Apoquel tablets during a new patient exam due to relocation needs. The veterinarian assured us that the last chewables had been sold but refills would arrive in 1-2 days, with the front desk to call for pickup. After three days without contact, I visited in person and was provided non-chewable tablets at $113 for a 30-day supply--$30 more than our previous clinic. When I pointed out the discrepancy (non-chewables), the receptionist stated, "We don't carry chewables because they cost more." This misinformation (chewables are standard and available elsewhere) led to no resolution; we ultimately obtained the medication from our previous veterinarian and will now order exclusively from Chewy. - Kitten Vaccination Scheduling (10/13/2025 Appointment): Our shelter-adopted kitten's records indicated his third round of shots was due on this date. Despite no email or text confirmations, I called repeatedly from 0750-0830 and emailed for the time slot. The call was answered at 8:32 AM, declaring me "late." I arrived promptly and was still able to be seen by a kind veterinarian who performed an exam but deferred vaccinations due to the kitten's small size. Records now incorrectly show him as delinquent on shots, complicating our upcoming move and rental applications. - The vet's Instructions were: Return in 4 weeks for distemper shots; return in 8 weeks for rabies. I paid and left. - My follow-up calls revealed that there had been no appointments scheduled for follow-up. This morning I booked the next appointment and asked to verify some information, the receptionist stated cats cannot receive rabies shots until 4 months old and that the 4-week visit was only for distemper--despite the kitten reaching 4 months by then and me asking can I do both? The 4-week visit is a technician-only appointment so I won't be able to consult the vet and the receptionist did not offer to confirm for me. Still no appointment confirmations were sent. 2. Unresponsiveness and Excuses - Receptionists failed to answer calls or emails promptly, even on low-volume days. When questioned, one stated, "It's a Monday," despite the clinic being completely empty. - Request for appointment notifications was denied with the explanation, "Some phone companies block them." This issue does not occur with notifications from other medical providers and seems like a failure on the clinic's part. I have service-related disabilities that cause me to rely on confirmation emails and messages and I don't believe it is too much to ask. 3. Consistent Lack of Professionalism - Both receptionists (two young women) were inhospitable and defensive during all four interactions, particularly when addressing legitimate concerns. This extends to poor coordination between front desk and veterinary staff. In four visits, not one has been helpful or useful for my family. Broader Context: - Following the tragic loss of our healthy cat within two weeks of treatment at another local clinic (with even poorer outcomes), Canyon Country Animal Hospital was recommended as a superior option to us. Regrettably, we have not experienced the expected standard of care. Our pets deserve efficient, accurate, and compassionate service, which has been absent here. Recommendation - I strongly advise Canyon Country Animal Hospital to invest in receptionist training, implement robust appointment and notification systems, and improve front-to-back communication. - Pet owners in Grand Junction deserve better. After this being our 3rd Vet Clinic in 2025, we cannot afford to relocate again at this time and go through new patient exams again. For now I will rate accordingly, with hopeful intent for a positive update in the future.

We were vacation from out of state and needed medication for our dogs. Our vet emailed a…read moreprescription and we reached out to All Pets to get them filled. They were so helpful, friendly and the medicine was very reasonably priced (even cheaper than Chewy). Upon arrival, everything was ready and the staff was welcoming and helpful.

Caring, sent me home with antibiotics for my dachshund. Only if I listen to you instead taking him…read morefor second opinion that took his life .

Dr Hoest and her staff have taken care of our aging Great Dane with prompt care and concern for a…read morefew years now, and we know she's in good hands. The dedication to animals and doing fine work shown here is simply amazing, and my Danes knows she's going to feel better after she sees Dr. Hoest and her staff.

I took my baby girl here on April 30th, she was extremely lethargic, very very shallow breathing,…read morenot eating, not drinking ( it had been 4 days since she had either) she had blood in her poop, drooling. We had took her in and told them EVERYTHING! She was very sick, they told us they'd start with X-rays to make she didn't have a blockage. 6 hours later, we went to go get her. All the told us was they gave her anti nausea medicine, sent her home with different food and said "there was no blockage she's okay." They also said they took her outside and she "perked right up." "She hasn't thrown up at all while here" our baby girl proceeded to gag as soon as we got in the car. Progressively got worse since the moment she left. 2 days later she died. We took her to a second vet the next day after cottonwood, where they proceed to check her right away and said she's EXTREMELY dehydrated, and couldn't believe cottonwood didn't give her an IV, AFTER KNOWING SHE HADN'T EATEN OR DRANK IN DAYS. Amigo vet gave her IVs, tested her for parvo (negative) amigo told us she was extremely sick. My baby bled out of her but. She was extremely sick going into cottonwood, and they neglected our baby girl. 2 days after her passing, I talked to her doctor in person Dr. Hoest. I had asked her why they didn't give piper an IV. She quite literally SHRUGGED her shoulders. Continued to tell us, they checked if she was dehydrated, said she was. Were we told that when picking her up from there. NO, I was not. We were told nothing else but that she didn't have a blockage, THEY SAID SHE WAS OKAY. Whatever you do, don't take your baby here. Take them somewhere people actually care, Dr. Hoest chooses which clients she would like to GENUINELY care for. Yea it's cheaper here, but is it really worth the risk? Dr. Hoest neglected my dog, didn't do her job they way she should have. do NOT bring your pets here!

A big thankyou to Dr Bob for help with our golden retrievers end of life care. He was kind, caring…read moreand professional! Nancy M

If I could give a zero I would. I've taken both my cats and my dog to them. I was very disappointed…read morein the service they provided. My last visit with them was for my dog and they were very dismissive. The next day I had to rush my dog to the emergency vet for an autoimmune disorder that attacked her spine and left her paralyzed. She nearly died. The current vet I am taking to her has shown me the type of care that I should expect. Not only that, they cost less than this place does.

I can't sing enough praises to the docs and receptionist!…read more My part feral feline Kevin can be difficult. They are so patient and kind and extremely thorough! They make it very easy to understand what is going on with exam and medication. Thank you all for taking such good care of us today. Recommend HIGHLY!!

Our little fur babies getting the best care from the most amazing, kind and loving veterinarians…read moreand staff!!! We love you guys and appreciate you taking care of all 4 of our babies! ‍

I took my dogs in for the first time after transferring from a different clinic a few months ago,…read moreand was very happy with my experience! One of my dogs is very anxious and they did a wonderful job keeping her happy! Prices were very reasonable, and the dr and technician were very thorough in answering all my questions

Early Friday morning walk-in from out of town because I thought my Pompom had something stuck in…read morehis throat. Dr. Smith and her team were so amazing and accommodating to check out my dog before their first scheduled appointment, as well as getting us out of there before my own scheduled work appointments. The exam took place in front of me and an explanation was given as to why it was decided to prescribe medicine opposed to giving an x-ray (although it was still an option). The office was clean, welcoming, and friendly. So far, the medicine seems to be doing the trick! Thank you for the help!

We were traveling, and our dog was referred here because the other hospital didn't have the…read moreequipment to treat him. They were very professional, and on a busy holiday weekend worked his surgery in. I highly recommend them.

We brought our dog, Remi, into the Animal ER of the Western Slope after she had been hit by a car…read more We honestly didn't think she would make it. It was awful. But the staff at Animal ER of the Western Slope went above and beyond for Remi. They loved her like she was their own, communicated with us about everything they were doing, and took exceptional care of her. Remi slowly started to get better each day and after a week, she came home almost 100%! The recovery Remi experienced was significantly improved by the detailed care & therapy she received from the doctors, technicians and staff at the Animal ER of Western Slope. I would be remiss if I didn't specifically mention Dr. Allie, Desi, Lane and Emree. These four, wow...they became like family to us making sure we were updated on Remi's status throughout the time she was there as well as pouring their love into our girl. We couldn't be more grateful for this Animal ER and their staff! Finally, I want to write about the cost. Yes, the week at the ER was expensive but I wouldn't expect it to be cheap. I have found that you get what you pay for. The well-trained staff, great facility, emergency hours, excellent communication, service, and love for our fur babies is worth it! I highly recommend the Animal ER of the Western Slope!

Dr Ashbrook and Barbara are very kind and caring. They have taken care of three of my dogs. The…read moreservice they provide is excellent and their rates are very reasonable. I cannot recommend them enough.