It is hard for me to write this, since my family has been with American Family Insurance (and Chris…read moreWay as our agent) for about 20 years. We've trusted her with all our insurance needs (home, cars, various property, special coverage, etc.) and with a couple very minor exceptions have never filed a claim. In recent years, despite our loyalty (and steady revenue) to American Family for over two decades without a hint of risk or trouble, in my experience our insurance agent for American Family, Chris Way of the Chris Way Agency, seems to have forgotten several things that most great business embrace like religion. Christine Way has always been available when it came to selling my family more coverage or cashing our premium payments... and is generally a very nice person. Unfortunately, I recently learned during my first auto insurance claim that I was wrong to assume that Chris Way (or her staff) were interested in doing any 'insurance agent' activities beyond upselling coverage and cashing our checks over the years: I thought she would behave like the licensed insurance agent that she is, and help me with what has become a very complex and difficult claim. Chris Way would not, and has not, helped me with my accident claim. I tried talking to her several times about the incident in great detail, but the only sense I got was that she wanted to get me off the phone. Since nobody else at American Family would step up to coordinate the claim for me, I have been essentially given a list of claim-related tasks to do and a dozen phone numbers to call -- and very little else in the way of claim support. So American Family Insurance is forcing us, people who know next to nothing about insurance or the claims process, to be OUR OWN INSURANCE AGENT with a terribly complex situation in which our brand new 2012 car with less than 2,200 miles on it was hit while parked (and unoccupied) in the course of a drug deal gone bad. And even more outrageous? We're forced to pay a $1,000 deductible under our policy, and for that we get left to the wolves because our "insurance agent" tells us after the incident, "Claims aren't my thing..." ---=---- In desperation, I've called Chris Way back a couple times to tell her how stressful this is (I'm not an insurance expert... she is!), on more than a couple occasions it was clear that she didn't even take the time to learn about the most basic facts of my claim or the incident. When I finally let her know that I was not pleased with the level of service I was getting from her and that I expected more, she didn't apologize or step up: Chris Way just seemed to get very defensive, and began blaming me for a variety of delays, as well as other complaints about me. This is not only the opposite of customer service... she has been plain rude. Disrespectful. Uninterested in helping her customer. And ultimately, I am certain her unwillingness to help me or advocate on my behalf will end up costing me a lot of money, time and energy that I should not have to expend when supposedly working with a 'licensed insurance professional'." Despite Chris Way's poor showing and sub-par everything, and the weak effort demonstrated by the AmFam Consumer Affairs people (supposedly there to advocate for the consumer!)... There are good, professional people at American Family: Eileen Kayfes: Subrogation Sr Adjuster, is a 100% professional who stepped up to the plate from the moment she came into the picture (late in the process, alas). Always returned calls, always gave us straight answers, and delivered in the end. Bravo to her. Is Eileen's effort enough to keep us with AmFam? I can't see how. We don't feel safe, insured or protected by American Family after this experience. It's time to find another carrier.

Chris Way has been with American Family Insurace for over 38 years. She is wonderful for leading…read moreyou to the coverage that is just right for your family and your budget. Her staff is fully trained and know how to offer old fashioned customer service. Chances are they will know you by name when you walk into the office. I switched to her agency 2 years ago, and do not have a single regret.

I signed up with this agency a little less than a year ago after Am Fam screwed me over on a claim…read more Right away I could tell Maria and Stephanie were much more customer service oriented; they helped me choose coverage that met my needs. This turned out to be better coverage at a lower price! But the proof is in the pudding or the claim process in this case. Thugs broke my car window Sat night when it was parked near downtown, hoping to find something to steal (they didn't, protected by poverty on that count!), I called in Monday morning, and by Monday afternoon my window was fixed!

If you are looking for an agent to send you a quote but repeatedly not honor it and randomly change…read morethe amount you are charged, and when you complain you get excuses and eventually an arrogant attitude, then by all means you should contact Maria. However, if you value being treated like a paying customer or want an agent that understands customer service you then need to look elsewhere.

I have been a member since forever and everytime i call my request has always been fulfilled! Every…read moreperson i have work with are super nice and helpful! Anyone who need help they are willing to help and will fulfill anyone request! Thanks to them i got a lot of car under my insurance and it is pretty good cost for my cars. Recommend to anyone who needs help with car insurance!

Dan is very easy to work with Gets back to us in a timely…read moremanner and listens to any concerns I have

I received a letter from State Farm, requesting validation of the security system monitoring for my…read morehome. I sent a statement for the monitoring to Dan. He took care of it and replied, in a very short time, that all was fine for my home insurance discount. I have had all my insurance with Dan for many years. This is how it always is with him - he takes care of everything quickly. Love it!

In December 2025, I requested a copy of my policy. Jim's office explained they cannot provide such…read morea basic thing digitally. That's fine. They said they would request to have them mailed. After not receiving the requested policy documents by April 2026, I followed up and explained I have informed delivery with USPS and that I check my physical mailbox daily. I explained that I never received the copies of the documents I requested so I requested they send them with tracking. Kelly, from Jim's office, politely refused to provide any assistance beyond submitting the request again. If an agent cannot produce your actual policy, how exactly is that agent expected to compare coverages or policy details to ensure you are properly insured? I would strongly recommend finding any other agent.

Jim Aabbatt-Strilich and team the best in the insurance business!…read more Candid, transparent and trustworthy! Kelly has helped us many times over with our wuestions! Client for over 25+ years!!!

What sucks more than shopping for insurance, except maybe the annoying commercials trying to get…read moreyou to shop for the insurance you don't want...until you really need it? Oh, I know! Getting ripped off by insurance companies that charge way too much and still screw you over by making you jump through hoops if, heaven forbid, you actually need to file a claim on your policy! Been there. Done that. Haaated it! Besides, I was sure I (we at the time) were getting screwed on our insurance premiums. So, I did the dirty deed and went insurance shopping.... and, you know what, it didn't totally suck. I don't even know how I stumbled across Dan (the son), but I'm glad I did, and I have never looked back. I mean don't get me wrong, I mean who doesn't just love those annoying TV commercials, that just make you wanna run right out and drive off a cliff? Right? Not me, no sir-ee. When I call, I want a real person, right then, with real answers and real customer service, and that is exactly what I get from Dan and his crew. I've even had to make several claims over the years and have had NO hassles whatsoever. In fact, I would go so far as to say that the couple of claims I've had to make have even been...pleasant! Gasp! So, do yourself a favor and stop getting ripped off by the big box insurance companies, and do ALL of us a favor and puhlease stop funding all those dang annoying commercials already!

They got me the best rate for my auto/home insurance, and have been helpful and responsive to my…read morequestions in the year that I've been a customer. They are a smaller operation that takes pride in great service and making the process easy. A good option to consider if you're shopping around.

I started coming to Sharon for tax preparation in 2019, and I've been a loyal customer ever since…read more Sharon is a no-nonsense, smart, and efficient worker. She knows her stuff, and I'm confident she'll do right by me every year. She has a fair price and is very thorough. For returning customers, she sends a nice letter at the beginning of tax season with a list of documents to bring. It's a helpful reminder to get my documents in order and serves as a checklist as I get ready. She'll file electronically for you as you wait, so you know immediately how much you owe/receive for a refund. Her secretary is also very efficient. I've never had trouble getting an appointment within the time frame I want. She doesn't do online scheduling, so plan to call to set up an appointment. Her office is a little tricky to find, located in a larger business center. Arrive a little early to make sure you can find it. It has a nice parking lot and decent signage, which is a plus.

I have been going to Sharon for over 25 years, and she is the best there is. Always doing whatever…read moreshe can to get me the best outcome I can get. Thank you Sharon for being right on the money!! Ms Kraft

chad and Julia promptly got back to me with car insurance rates. Very professional and friendly…read more they make the process easy without confusing with information. I highly recommend Chad and Julia as agents.