We signed up for an auto policy online and bundled it with our renters insurance, which we have had…read morefor about 8 months with no problems. My boyfriend spoke with someone on the phone when we signed up and they confirmed that we would be getting "something in the mail" and that we were good to go. After a week, we called because nothing had come. We were told we would get a call back so they could "look into it". No call back. A day later, my boyfriend called them again. They claimed they had no record of an auto policy for us. It was annoying, but we still needed insurance obviously. The lady told us to sign up again online. It wasn't working, so we called back. The guy condescendingly said, "Um, I don't know why you're trying to do it online. . ." Okay? So my boyfriend tried to make an appointment to come in and the guy said he was too busy that day, but he would call him back later. No call. Today my boyfriend went in as soon as they opened to try and just get something done. The guy again told him he had no time for him. My boyfriend informed him that we would be taking our business elsewhere if he couldn't at least set him up with an appointment later in the day, and the guy replied, "State Farm is downstairs." HORRIBLE customer service. If you want an insurance company that cares about its customers, do NOT go here.

I worked with Kim on a difficult claim. Kim was very helpful in getting my issue resolved in a…read moretimely and fair manner. My parents have also used this office for home and auto insurance for years and can't say enough about how well they have been treated.

Shout out to the friendly staff at Joshua Deering and in particular to Sheyanne…read more Over the last years, there have been multiple times where Sheyanne has been able to assist lowering/maintaining the insurance cost &/or provide guidance regarding insurance matters. The staff is really knowledgeable and care about their customers. Been with the agency for many years and hoping to keep the relationship going for many more!

When we were looking at our insurance options Rich found us the best prices for our many different…read moreinsurance needs. Whenever we have had a question he has been quick to respond and we feel like he's always looking for the best options for us.

My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

I cannot recommend Alexander & Haberman enough. We recently had to change insurance, and to say we…read morewere confused is an understatement. We called Caleb Haberman - he is a MN insurance navigator - and he walked us thru all the options. He found insurance policies for us that we couldn't have found ourselves. Don't waste your time trying to do this on your own, call them. They made a confusing and stressful experience easy.

Miss Janke is the most evil creature I've ever had the displeasure to deal with. I'm her client…read more Her name is on my insurance card. Last July I had a minor bump of another vehicle. Miss Janke was never engaged I'm the process. Never even calls a client back. I was told on a 1 800 number by someone with Farmers that a claim that went against me was denied. But it turned out it wasn't. A few days ago my insurance doubled. No one including that bitch told me. The automatic withdrawal made me overdrawn in my bank account. Miss Janke never returned my call. Instead, she called the police on me. I made no threat to her . I plan on suing her and the company. As my agent she beats responsibility. This is shameful behavior. She could had turned me over to another agent in her office or the claims department at the company. But she calls the police. There's not enough cancer that I hope you get!

Erin is a very knowledgeable and hands on insurance agent. She knows what insurance products fit…read morewith her client's needs. She was a great help to us in finding the right coverages for our home, auto and liability policies, and was able to keep the costs very reasonable on all of our insurance policies. She is quick to return phone calls, and able to answer questions and solve problems as they arise. I highly recommend her for all your insurance needs.

A true salesperson only. Does nothing to help her clients. Just says call State Farm. Expect…read morenothing from her. We left years ago.

TERRIBLE CUSTOMER SERVICE after over 20 years of no claims…read more Our family has had our business here with Lori for over twenty years but today it is ending. My daughter who is insured with her company and who is also on disability had to get a rental car for a period because her truck was totaled. She was told she would have to pay 187.16 for for the time she had it and she was told she could have it until Dec 14th. Apparently there was a disconnect between state farm and the rental car company and now my daughter at NO fault of her own has to pay over 400.00. State Farm claims department is washing there hands of it and Lori is not fighting for her client and she knows that they screwed up. Now my daughter suffers for it. They are willing to screw over people for 200.00 dollars and change as well as risk losing long time clients rather than making it right especially since it was not my daughters mistake. Do not bring your business here if you want to be treated fairly!!!!!

Recently I had to withdraw a large amount of money and set up a wire transfer to specific company…read more I was totally impressed by the staff in following established procedures to ensure I was not being taken advantage of, such as a scam. I was very impressed.

First impressions are hard to change. I got an auto loan through Topline and went IN PERSON and…read moreset up my auto pay. After the due date came and went I received a letter from their collections department scolding me for not paying- not exactly great for having repeat business. A "sorry" and "we're going to waive the late fee" isn't going to cut it