We stayed here because my brother‑in‑law always books this hotel and it was close to the hospital…read morewhere our family gathered after my father‑in‑law was admitted. He passed away during our stay, and unfortunately the hotel added even more stress to an already heartbreaking week. Here's what we dealt with: * No housekeeping at all. Not once. My husband had to go get towels and sheets and change the bedding himself. * Indoor pool was freezing. Kids' lips literally turned purple. Staff shrugged off water temp concern. * Had to let shower run for over 15 minutes before warmer started to warm. It never got hot. * Room keys stopped working every day. We had to keep going back to the front desk in the cold. * Front desk service was poor. Couldn't print a receipt, took forever to find a working iron. * My expensive pillow + momme silk pillowcase went missing. Staff didn't even check the room when I called. * Outdoor green area was disgusting. Dog feces everywhere, clearly not maintained. * Strong cigarette smoke in a "Non‑Smoking" hallway. Made walking through the hall awful for anyone with asthma or sensitivities. * Guest laundry room was out of service the entire time, ( according to other reviews, for several month prior to our stay). Our family had three rooms total, and the experience was consistently bad across all of them. My husband will be traveling back weekly to handle his father's estate, but he'll be staying somewhere else from now on. This hotel needs serious attention from management and corporate. Cleanliness, maintenance, and basic guest service were all lacking.

Our first room 169 was infested with tiny ants, getting all over anything you set on the carpet -…read morenasty! Tv didn't work and mini fridge was leaking. Switched to room 244, room was fine until we tried to shower. NO WATER AT ALL COMING OUT, called to front desk for maintenance man.. he stated they had to turn off the water for this room due to the room downstairs.. they should've informed us. They advertise free coffee in Lobby 24/7.. we tried to get coffee 3x.. always empty. Went to the bar and the bartender was nowhere to be found, had to wait 5+ mins. The workers here aren't the best, I understand they could be new works or something but they couldn't even tell us how to get to our rooms as we checked in/switched rooms. Really did not enjoy our stay here. Very disappointed and upset I paid/used points for 2 nights here. I liked the Mark Twain more than this Hotel!

Stopped in, only because it was the closest place to stay and we were tired. The staff were…read morepersonable and friendly, but the big surprise was the room itself. For the same moderate price we paid for a room less than 50 miles away, we got a small suite. Two queen beds in a separate room, a sitting area and a kitchenette stocked with dishes. Not the fanciest of places, but WAY more than worth the price. I regret that I don't have regular business in the area, or I'd certainly be a regular guest.

A really nice old-school motel in Elmira. The office, which is a cool-looking A-frame structure,…read moreused to be an insurance office. When the insurance went out of business, they added the motel unit. Room #8 is roomy with a living/dining area and kitchen, bath, and bedroom in the back with 2 large windows. The double beds were set up end to end so that each had a window. Everything appeared clean and in good working order. The bathroom had wallpaper (why do they do this?! lol) and it was peeling in spots, that and figuring out the small frig were the only negatives really. It wasn't luxurious, I paid $80 which seemed about right, considering this room could've held 4-5 people easy with the 2 beds and sleeper sofa. It was homey, friendly and welcoming - just right for my one night stop. Oh, they have a book exchange in the office if you want something new to read.

Quick one night stay for a graduation at Ithaca College. Price was hundreds cheaper than hotel…read moreoptions in Ithaca. Clean, friendly service. Good location near Starbucks, Walmart, Buffalo Wild Wings, Texas Roadhouse and other food/shopping options. Didn't have the complimentary breakfast, but it's an option. Would stay again.

Very very dirty rugs in the guest rooms and hallways. No attention to detail in cleaning. Dust all…read moreover the edges of all wall to wall carpeting. Toilet ran constantly. Cloth chair in the room I would throw out it was so dirty. Shower is basically not functioning. Perfect location for a hotel. Don't know if Marriott is ignoring it or if it's the hotel management. Either way would not stay again.

Update on 10/8/18 - budget inn promised to issue me a full refund...a month later and nothing…read more Horrible business practice. Omg...this is probably the worst hotel/motel I have ever stayed at. The bathroom shower is disgusting. It's filthy and the shower part doesn't work...you can only take a bath. No way am I sitting in that tub. The room is very old with holes in the walls and poorly hidden patch work. The furniture is old and broken. The phone in the room is beaten up and doesn't work. The safe in the room doesn't allow you to open the door as it appears the prior room occupant set the code and never reset it. The room was advertised as having a king bed, but it's actually only a double bed. The carpet has holes and is heavily worn. The tv only gets one channel and gives you an error message that other channels are locked. Please...avoid this hotel at all costs!!!! Do not stay here. I will be contacting the booking site I used to demand a re

Rude. That is the nicest thing I can say about this establishment. The person working was rude and…read moredisrespectful. The hotel is disgusting. The doors look like they've been kicked in and the curtains are disheveled and look to be torn down from the outside.

Stayed for all of 25 minutes before finding black mold, roaches and an unflushed load in the…read moretoilet. They refused to give a refund. Needless to say didn't stay in that room. And hotels.com was zero help with the issue.

Stay away. When i got my room i sware i just walked in on…read moreone of those hotels that should be on a episode of ncis or vice. Mold on ceiling Toliet paper pcs in the sink. Hair on the sink There. Is a hold in the wall they cover qith a board The water damage on the walls. And a gap at the door way over a inch . Omg i think if i was to pull over the bed cover i would find a dead hooker body. It was a bight mare i called my cc company to fight the charge and booked another hotel. Being in that room made me feel like i need hot shower just to scrape a layer of my skin off

Customer service is really great, but unfortunately, the rooms were not up to standard. The bed and…read morethe pillows were below standard. Very very tough to get a nice good comfortable rest. Also the room did have a smell to it. The hotel needs to be updated remodeled replace older units. Also, the bathroom door was a like wooden door. The showerhead was broken. It just was not a great experience overall I would not recommend it. I would recommend maybe staying somewhere else.

From the outside, this hotel looks nice and cozy. Loved how it was conveniently located right off…read morethe highway and very close to Walmart and other shopping areas. Staff are also super friendly and helpful. The lobby has fresh baked cookies and coffee/tea all day long. As for the room and the walk up the stairs to the rooms higher than the 2nd floor, they could definately use improvement. We often took the stairs up to our room on the 4th Floor, and once we passed the 2nd floor, the smell was very noticeable. It smelled musty and very dusty like the carpets hadn't been vacuumed in a while. Our room was the same story. Noticeable dusty and musty smell as soon as we walked in. There were stains on the carpet amd comforter as well as dust balls in the corner...even an m&m on the carpet by the couch. The actual set up of the room was nice with a desk, couch, and French doors to separate the bed from the couch/desk area. We ended up buying air freshener for the room because we just couldn't take the smell. There were also random hairs on the bathroom floor and bathtub. The pool was closed for maintenance which we didn't mind as we weren't planning on using. The gym though, was decent, but there was no AC in there. They only had a big fan which was filled with dust. So it was very hard to work out without proper ventilation. Also, the main ice machine wasn't working so if you needed ice, you would need to bring your bucket to the front desk and they would fill it for you with their machine. I would give this place a 1 star but upped it due to the friendly staff. Definately would not go back here again.

Zero should be a choice. All rooms have been smoked in. There is no WiFi even though they give u a…read morepassword. There are 7 rooms min that failed local fire code and have signs on the doors. Beds are 40 years old, bathroom was tiled in 60s, pink domino's. Fridge did work. Cable worked, lamp sheds 40 years old and cracked, door had a split jamb as it was kicked in at one point. KOA is a better deal as it was listed 3 stars and $95, what a joke. Go camping

There is no wifi, or breakfast as advertised. The room was dirty. The mattress had no fitted sheet,…read moreand was covered with duct tape. filthiest thing I've seen. Mold on bathroom walls. Dirty stained tub & ceiling tiles. No alarm clock. No security chain on door.