Honda vehicles are good. However, you have to be very careful about the sales and the Financial Advisor here in this location! On July 27th, I came here to lease a CRV, Sales William Huang helped me. After the negotiation and I got a very good deal, so I paid a deposit of $500 to lease CRV, but it took a Financial Advisor 2 weeks to tell me how difficult it is to get the loan approved! Then I tried to lease Civic since it's much cheaper and it may help me to get the loan approved. I find another Financial Advisor Fiona Liu, but she strongly "suggested" that I should buy a $1800 Advance Lease Guard to lease a basic Civic! I said this is too much and I just need a basic lease guard, she said, "I don't have any profit this way, then your loan will not be approved." I didn't want to waste any more time so I signed the contract. On the next day, she called me, said "The loan is approved, , but an extra co-signer is needed, so you need to add more money." I was very angry and sense something fishy, so I said I need more time. After several days of consideration, I decided not to lease the vehicle here, but sales William Huang refused to refund my $500 deposit, saying "They are very angry". I find it really ridiculous. First, if there is a profit, the loan will be approved the next day, and if there is no profit, then it took them 2 weeks to tell you the loan would not be approved. Secondly, they ask the deposit first, then increase the price right after, If you are not happy with the price, you will lose your deposit. Being extremely despicable and unfair, is this how you treat your customer, Markham Honda? Shamed on you! I like Honda Vehicle at the first place, but please be careful of these people when you deal with them in this location! Especially when giving a deposit! read more

I had my car repaired and was offered a good rate from Honda's inhouse car rental agent,Arjun. Unfortunately, my insurance company wanted a lower price and after speaking to my insurance agent, he accepted the insurance's agent quote.I was surprised that he was able to work with my agent. The car was delivered clean with the new car smell inside.I was surprised that it had only 8 km. All in all, a good experience and i would use his services again in the future. Highly recommended! read more

I bring my car in here for servicing. I know car garages especially ones associated with dealershipa gets a bad rap. I've has both positive and negative experiences here. I'll start with the positive. The front desk people at the service center are always friendly and quick. Hahaha now the negative. My sister too brings her car here and we've been dealing with them mixing us up. Finally we thought we got it all figured out, but I just received an email from them addressed to my sister. Next, they have a complimentary car washing service when u bring your car in, but they never asked me whether I wanted such a service and they washed my car without my consent. I guess everything would have been fine had they not left permanent swirl marks all over my new car!! Whatever electronic tool they were using left swirl marks. I was not happy, and everytime I go in, I have to specify that i do not want a car wash! The service takes a little long. I've had to wait 1.5 hours for an oil change. But the truth of the matter is this is the closest option for me. To keep my Honda warranty there's no other place read more

Bought my 2013 Accord from them about a year ago. U was told it will take 2-3 weeks for delivery. Took 3 months. The lady that sells the extended warranty, rust proofing and accessories (Silvia) asked me to take financing even i told her i wanted to pay off the car. She says it will help her and i would not be paying any additional cost. she lied. I payed the bank on the first day on the loan, and i had to pay some sort of fee. When i confronted Silvia, she offered me a service coupon. (I am sure she knows that a fee is gonna be added. She lies to make her commission.) I did not lose much, but felt scammed. Service department is even worse. Service advisor Ming is rude. I have brought back my brand new car back 3 times for different issues. And i have never gotten my car back cleaned. Ming always have some kinda of excuse why it's not done. I have bought other cars from different dealers before. Markham Honda is the worst ever. I like the car, i just do not like how this dealership operates. read more

Purchased a new car Sales representative (Raza) helped us find the car we were looking for, and took the time to address our inquiry, very professional and knowledgeable. Raza was able to work out a deal for us that we were both happy about. As well as the sale manager, taking the time to personally greet us and ensure a sales representative was available to help us. Welcoming atmosphere and great energy. I would definitely refer family and friends to Honda Markham. read more

I wonder why they get such low ratings. I had bought 2 cars here, since 15 years ago. Even the honda that I got from another dealership, I always bring my honda to here for service. I had friends who worked there as sales or at the service center. I always received great service (either from my friends or from anyone who works there.) My only complain is that they are always busy, too busy that even if you want to pay, you have to line up. ;) Also, the place does need an update... read more

AVOID THIS PLACE FOR ANY COST! Worst customer service, very rude, and unprofessional sale representatives! I bought a civic from here two weeks ago. At first we were introduced to a condescending and unprofessional sale representative, named Parwiz Guhar. When we first sat down, he asked for our credit card and driving licence. After asking us what car we want to purchase, he just read off the prices from his screen ( no explanation given on different trims or features)! Then he walked away and took off the deposit without us knowing. We were ok with it at the time, as we were going to get the car anyways. However, he did not ask us if we were certain, he just processed the sale without our consent. We asked him if he could print us the bill so we could see the price break down. He told us, you are buying car from Honda not off the street! Very condescending and demeaning behavior! We are paying over 35k and you want us to go into blindly?? After insisting, he said ok but the financial adviser came and we did not see the bill! When we went to see the financial adviser, he introduced the health and injury insurance in away that it was mandatory to have. He told us there is these three options, you should get the middle one. He sold us 7 year warranty and rust proofing. We went home and researched about the extended warranty and figured we do not need it. So we called 10 am in the morning to cancel those from our purchase. The financial adviser ( Danesh) refused to cancel, saying that rust proof is already done. We purchased the car at 9 pm, the rust proof was done 10 am????? We were not even approved for the loan yet, how could you just apply the rust proofing prior to the approval??? After being rolled between multiple people, the sale manager agreed to cancel the warranty and keep the rust proofing. To avoid further drama and headache, we agreed. On the day of pick up, another sale rep was assigned to us ( after having horrible experience with Gohar Parwiz). He was also very condescending, he was just wanted us to sing the papers and leave. I understand that he did not get commissioned for the sale, but you are still a sale rep and it is your job. Even if you are not interested to help, at least act like one! You are representing Honda, I bought the car from Honda not Parwiz Gohar. I do not care if you get paid or not, I have paid over 35k and I expect customer service from Honda. This is really embarrassing for Honda for such a low class customer service. It took us numerous calls and emails to get our deposit refund after one week of purchase. We were rolled between different people and phone numbers. Non of the sale reps or sale managers were available every time we called. When we went for purchase, they were all sitting and talking, how come all of the sudden all of them became out of reach? The moment these people have your money, that is the end of customer service!!! We were told the user manual is in the car, we trusted them. It is two weeks now and no one in this Honda can tell us how can we get one. Our assigned sale reps messaged us that he does not get paid for helping us ?!! Where did our 35K go then ?????? TO HONDA ???? After dealing with Markahm Honda, I regret purchasing Honda. This location is such as shame for Honda! read more

worst dealership ever!! Leased Honda 2019 odyssey thru this dealership. Told me we can pickup car in 2 weeks time, after 7 week I am still waiting for my car. Not recommend at all. read more

Be VERY, VERY careful if you choose to purchase a car at Markham Honda. They will tell you what you want to hear in order to get you to purchase / lease a car, but double, then triple check the paperwork because there is a 99.9% chance that there is something within the agreement that you didn't want or agree to. They apparently have 2 sales agreement forms. They will only provide you with a short form agreement where they won't clearly state what is part of the agreement. The form doesn't even show you the purchase price of the vehicle you are getting. They showed my wife the short form agreement when signing the paperwork and the finance manager told her that a price that was listed in the description line was for an extended warranty that she wanted, so she said 'ok'. She didn't get a copy of the sales agreement when she left, so we called the next day asking for one. It took over a week of calling from us (every day) before they finally sent us the short form agreement. When we looked at the form, we saw that they had given us a $750 rebate on the car, yet, they didn't tell us about the rebate because they ADDED THE REBATE TO THE COST OF THE CAR! They also added a chargeback for a lease, even though we consistently told them that if they did this that we would not get a new car because we were happy with our old one and didn't need a replacement at this time. Markham Honda are scammers, liars and cheaters and you should stay far away from this dealership. Do yourself a favour and take the extra 10 -15 minutes to find another Honda dealership to buy from. The extra money you spend on gas will easily be less than what Markham Honda steal from you. read more

To preface this visit, I already knew what car I had in mind, I just needed to negotiate a price, there is very little the person needed to do to "sell" me the car. I was told I'd receive $1000 off the car to which I accepted, but when I got my Bill of Sale for the vehicle, it showed a number that was not $1000. I was simple in what I had asked for, and how to reach an agreement to which he did agree to, and at no point did he tell me he could not do this. The sales MANAGER named Wilson Chan who I was working with, then tried to throw some random numbers and calculations at me hoping I would not follow him and just blindly agree, all while saying "this number is there because we can't show the accounting department the true numbers." I still have the text messages detailing this conversation. I ask him to correct the paperwork before I get there to pick up my car (that he has informed me was ready to be picked up the previous day). At this point, he takes a picture zoomed in on my bill of sale of the final price, with a line above it showing (-$1000) informing me that the discount is there. Little did he know, I am not stupid and I can read my own bill of sale to understand this is my DEPOSIT deducting from my final cost, not a discount he has "applied". At this point, this sales manager is just blatantly lying to me. When I got there, he did not correct the paperwork, despite receiving ample time and notice before my arrival to do so. He began again to try to get me to accept the price with random arbitrary numbers he was just throwing at me. When I broke it down to him, (A-1000)*tax is all that we really need, and his number is arbitrary and made zero sense, he swallowed his words and got it adjusted. This was after they had ordered the car, and I am there to pay them + pick up. Why is it that I have to negotiate AGAIN, when the negotiation phase of this process has already finished? I know what number I had in mind, as to why, this was such a hard concept to grasp for him showed very little knowledge of basic math. Picking up on the fact that I was told the car was ready the previous day, I was quite surprised, and eventually enraged from annoyance that I had to wait over 2 hours for my car with little to no explanation why that was the case. To reiterate, this was a car that I was told was ready the previous day. The kicker was that he was just kicking it with his coworkers and hanging out, rather than helping me understand WHY it is taking so long for me to receive a car that I was told was already ready. Last but not least, He is your typical sleezy salesman. He'll tell you what you want to hear in order to get the papers signed, but is full of empty promises. I had asked for tire mats as well since I was bringing him a referral, and when I brought it up when picking up the car, he first questioned if a conversation even occured, and after some back and forth then informed me they had none. I understand if I was a random customer who just happened to drop by to inquire about it, but that isn't the case. This sale was 4 months in the process (even though I was told 2-3 months for wait, but what can you really do at this point), and he did not have the attention to detail as to what was promised to make for a good customer experience. All in all, I would not recommend this dealership to anyone, and advise everyone to stay far away from it. read more

Your service is a joke. I called in to set up an appointment to take a look at some sounds and warranty for my suspension. You set me up for a 12pm appointment on Friday. When I arrive, you tell me that "I don't know why 'the person' booked you for this time because we're completely busy" and forced me to reschedule. So why did your service (which I'm pretty sure was the same woman I talked to) set me up for that time in the first place? You even asked me if I could come on Friday or Monday. Pathetic read more

Hi, my name is Teresa Fletcher, I'm a new driver, I got my first car through Markham Honda based on the reviews from others. Couple months after I got into an incident with the car. As a first time car owner it was a new situation for me, I didn't have experience dealing with these things but the team at Markham Honda was right there for me. Jerry Chu from service department, got me a loaner car until I figure out the away forward. And I will give a 100% to my sales representative Eva Wu and Pervaiz Gauhar, Tom Lin, finance service manager and Dave Kehyeian, assistant sales manager. I just want to express my gratitude to the wonderful team working at Markham Honda. Thank you guys for coming through for me when I needed you! read more

I would like to share my car buying experience at Markham Honda and hopefully the management can look into it and give me a satisfying solution. I bought a certified pre-owned Accord last week and was asked to pay $895 for "dealership admin" which I later found out to be unreasonably high comparing with what most other dealerships would charge their customers. In addition, my financing contract automatically included an approximately $1000 "credit insurance for disability and life" in the total loan amount and the finance manager did not even disclose this insurance to me at the time of my loan application. At the time of signing the contract, the manager made it sound like the insurance is mandatory for getting the loan approved which now I found out to be totally wrong: lenders should never use the purchase of a credit insurance as a requirement for securing the loan. Neither of my sales representative and the finance manager even mentioned this automatically added insurance premium until I noticed the difference between the after-tax price of the car and the actual finance amount and pointed it out myself, like it would be a "free win" or an "added bonus" for them if I didn't notice it. As a first time car buyer I don't have a lot of experience dealing with all these sorts of traps and so-called "mandatory" fees. I expect this branch as a major and legitimate dealership in the Markham area would disclose all the details and options and not rip customers off by charging all these hidden and unreasonable fees which they make them sound mandatory to a customer. This makes a very bad image not only for Markham Honda but also the whole Honda Brand. I am very upset and unsatisfied with this experience and I would like to get a proper explanation and solution from Markham Honda and Honda Canada about these matters. I'm also filing a complaint to the Ontario Ministry of Government and Consumer Services about this issue. read more

I don't understand why the reviews are so low here, I went here a few weeks ago to buy a car and the service I received from the salesman and the manager, William, was very friendly. The salesman, Jerad, was willing to work with me and negotiate a very fair deal for the vehicle. The paperwork and transfer process was expedient and efficient thanks to Soheil in the back. They took my requests very seriously and made sure they were met and were very personable. I highly recommend this particular Honda retailer. read more

Came in to swap winter tires and change oil, I planned to pay $200-300, ended up paying $1000+ :( They tried to forcefully take out the winter tires and 7 lug nuts (Tire Screws) were broken, they have let me know after 7 were broken and of course there was nothing I could do about it at that point and I had to pay whatever they asked for. In my experience, I thought if they are unable to take out the tire they first let the customer know as a warning that something might get broken and get consent. I did not give consent and I paid $1000+ in one payment, the payment was originaly $1100+ and they kindly applied a discount. I just wanted to make sure that it does not happen to anyone else, so if you are in that shop to change tires, please ask them to let you know if the tires are stuck and tough to unscrew the nuts so you can take the decision to either proceed or try a cheaper mechanic or a tire shop or at least wait till you have the budget for it. The service advisor was kind and understanding of my frustration and disappointment. Not Happy about what happened though. I don't think I will engage with Markham Honda in any future business, service, or purchase. Sorry about the lengthy review. read more

I wrote to the general manager of this dealer ship 5 days to complain my awful experience @ Markham Honda, however, I haven't received any feedback from him or anybody else of this dealership --- that makes me believe this dealer deserve a complaint here: This is the first time in my life that I am writing to complain a sales service, because today my experience with Markham Honda was probably the worst experience of car dealership for me. At noon on July 26th, 2017 I visited Markham Honda for the first time, looking for test drive and price negotiation of 2017 Accord Sport Auto. Sales Consultant Wxxxxxx was assigned by the front desk for me, and I test-drove the car with him, after that I made an offer based on the car cost I found from Unhaggle plus several hundred dollars. Wxxxxxx tried to ask me to add a few hundred dollars more for the offer but I declined, and then he said he would put forward to the manager and get back to me. After 1 more time negotiation, he wrote down the model number and the price that I agreed on a paper (instead of printing the official offer and ask me to sign) and let me sign , and he took my drivers' license and credit card to the manager again, then came back and said to me " the manager has agreed my offer"; Since it was around 2:30PM and I was still on-duty for work today, I advised that I had to go back to work first and planned to go back to the dealership at around 6:30PM for the paper work of the sales contract, and he agreed. However, when I came to your dealership at 6:30PM today, Wxxxxxx asked to wait a while at the coffee area and he would get to me soon when he's available, I waited there for around 1 hour and then went to his desk to wait again, then after another 45 min he started to talk to me, and asked to make an offer again, I was confused since I thought I already made and it had been accepted, but I still made exact the same offer as what I made at noon and handed my Driver's license and credit card, this time he came back with his sales manager named Gxxxx, said the offer is not accepted!!! Before that Wxxxxxx tried to lobby me to purchase other additional service from the dealership, such as rust protection, extended warranty, but I declined, was this the real reason they rejected my offer which they promised to accept at noon?! I am more than Okay if my offer is rejected, but I don't understand why at noon when my offer was accepted and the sales guy agreed that I can come back to finalize the offer and to prepare the contract paperwork on the same day, but when I was back the sales guy changed the mind and rejected my offer! If my offer is rejected, I have to be told at noon, not at the second time when I was fully prepared for signing the contract! Furthermore, the sales guy seemed to ignore my appointment at 6:30PM for paper work and let me wait for 2 hours and didn't say any thing to me. I have 4 car-purchase experiences, 3 of them in Canada, with Ford, Volkswagen and BMW, and this is the 4th time in Canada, I was totally shocked on that day for what I experienced as I haven't expected this is the sales service standard from Honda, as I have a feeling that I was cheated and treated unfair, and was not taken care of when I waited in the sales office, and nobody cared my precious time that had been wasted because of the unprofessional sales guys' service! read more

I went to purchase a 2017 Honda Civic. There was 0.99 % interest rate deal Canada-wide, so I went in to inquire for more information. When I requested to know the true price of the car, I was only provided with the monthly payment info. I also mentioned that I needed to trade in my car for a certain amount that I had in mind. Instead, the sales guy kept walking into his manager's room back and forth and asked whether I can pay $96 biweekly. Note that, He did not provide the true price of the car, nor did he provide the actual trade-in value which he should have provided. He pressurized me, exaggerated about how great their dealership is. Closer to the end of the deal, ONLY after I kept pushing to know the trade-in value that was considered for my car, the sales guy told me an extremely low price which was way lower than other dealerships that I had inquired. Luckily, I went to another Honda dealership where they offered incentives, cash rebate AND loyalty reward without even me asking for all this. These goodies were NEVER given by Markham Honda dealership although I asked about it. Also the true price of the car was much lower in other dealerships. This did not stop here, the rust protection price is expensive than other Honda dealership. If you want to waste your money without inquiring thoroughly at other dealerships, then this is the place. read more

Out of all the Honda dealerships I've been to, Markham honda is in fact THE WORST! No one is willing to help you. You end up standing around begging for someone to assist you. After standing there for 5mins I was helped by a rude fat indian service advisor who told me it'll take 3-4 hours to complete the oil change. (it was 8:30 in the morning not a single person was in there for service.) right after I walked out i called the dealership service reception and asked her how long it'll take for an oil change she said 30 mins to 45 mins she also told me they were not busy. That's when I lost it! I'll never bring any of my vehicles back to Markham honda again. We own 4 Honda's. I ended up walking out and going to formula one honda instead which was prompt and fast with my oil change. read more

This dealer could send "some staff" to a Lexus dealership to learn valuable "customer service" skills. That's where I ended up buying a nice little used Honda they had received as a trade in. At Markham Honda I had to endure 90 minutes of a salesperson who would not stop talking long enough to listen to me. He never varied his approach or annoying sales tactics once. Obviously thinking himself adept he kept interrupting and finishing my sentences, and was continuously wrong about what was on my mind. Rather than tailoring his approach to suit me the client, for 90 minutes he kept dragging me to his level of doing business rather than trying to see what I needed as a client. When i realized I would not be provided with the courtesy ride home i was promised I walked out and will never return. read more

if I can choose no star, I will. I used to lease to Toyota and never have a problem. but very bad experience with Honda Markham. if you don't want to get in trouble, avoid there read more

I am still waiting to hear about the parts for the AC. We were told that we would he notified when the part arrived it's been over a week now and this is the first communication we received. If this a factory defect and a Honda part I'm not sure why the part hasn't been made available sooner. I am quite dissatisfied with the follow-up especially in this heat it's not pleasant driving without air-conditioning and this car is a 2018 model I expected more professionalism from a big name like Honda. I would appreciate it if someone for back to me sooner. read more

Very dishonest dealership. They told me I can't cancel lease guard after sign agreement, even I didn't get my car yet. After 2 years, I read Honda agreement, they allow within 30 days cancellation. And after 2 maintianance service(about 23000 km), they told me because my car drove too much, and I need to do wheel alignment(my wheel didn't have any deviation). And paid around 1k+. Everytime I go there do B maintianance, they never rotated tires which is including service B. One time, I did one B service, they told me I need to change my engine filter. I refused and told them next time. And when next B service reached, I went there agian. Guess what happened? After they done inspection. They told me everything is good. Ok, that means either they laid to me about filt last time, or they didn't check filter this time. But they charge me for that inspection. STAY AWAY THIS DISHONEST DEALERSHIP! read more

Was quoted a price higher than the Honda website and now I am stuck with a new car with a color that I didn't want and they say they gave me the best price. Its the same price on the Honda website how can that be a great price. I agreed upon a monthly payment and they are charging me bi-weekly which is 1200$ more for a 4 year term. So please don't go by their words, would suggest recording all your conversations with them. Mistakes on the lease documents as well. Not sure how much I am going to be ripped off in future. Even their inventory on the website is misleading, not updated at all. Once the sale is done no one gives a damn. And please forget emails, they don't even look at them, only if you are a new buyer. I regret coming to these cheats, was treated way better, under no pressure and was offered a better deal at Sisley Honda. Delivery date was 31st Oct they delivered on 6th Nov. Managers were clueless about the deliver time. I paid money for those extra days and they ignore my calls and emails! Very unprofessional and rude staff. read more

I and my wife bought a pre-owned Honda Civics car. The sales consultant 'Jared' was very helpful and respectful to us. He showed us different options to buy. Overall the customer service was excellent. read more

Customer service does not exist here. I've been here twice to service our Accord since it is close to our home, and we wanted to switch dealerships. The first time was just a simple tire change to change over into winter tires. Should be simple enough. Our other dealership normally takes about 30-40 minutes for this. At Markham Honda....it took (no joke) TWO HOURS for them to change our tires, and this was with an appointment. Ridiculous. When I went up to ask what is taking so long, the service consultant said that they were short on mechanics and there is only 1 person in the garage. Ok fine, give them the benefit of the doubt. Next time we decide to come and get our car serviced and oil changed. Walk into the service area and stood there waiting. waiting. waiting. no one at the service desk, but there was a cashier (who didn't care we were waiting). Ok...i get it, she's a cashier, maybe she doesn't deal with service appointments. So we continued to just stand around...meanwhile 3 different mechanics, or service people walked by us, saw us waiting and didn't bother to ask if we needed help.. wow. Took a peek into the showroom, all the salespeople were having a great time chatting and joking around with each other. Please someone tell me how do i get a job here?! since it seems like they can do whatever the eff they want!! I want to be paid to hang out, socialize and ignore customers. Finally approached the cashier and asked if anyone is at the service desk?? she paged someone for us. Finally. But...no one came. we have been waiting for 15 minutes at this point?! Are you serious?? if we didn't need our car serviced i would have walked right out and never return. Paged someone again...no one. Some other mechanic comes by and tells us the service consultant took a car out on the road for a test. This place is so disorganized, they don't know WTF is going on. give me a break, how unprofessional. Finally we check our car in for the appointment, the service took an hour and we could finally leave this place forever. Got into our car, and they never replaced the sticker indicating number of KM's until next oil change (not a big deal, but lack of attention to detail really bothers me.) Thanks Markham Honda for being our worst experience ever with a car dealership/service garage. We will never return, cause you guys suck really bad. Protip: DON'T COME HERE. read more

Very terrible buying car experience in my life. Don't trust their salespeoples' verbal agreement of their offers which might probably different from the actual agreement. They tried every utmost to take advantage of customers by their "subtle practice" to maximize the profit without keeping their previous verbal offers or tried to mislead you. You should read every item in the purchase agreement. If you are not a very careful person, please stay away from this dealer. I have drafted a complaint letter to Honda Canada. read more

Biggest mistake to give my business of a civic 2016 and fit 2018 at the same time. Fit as a whole was a mistake and rather got a civic instead. Brand new and the windows is loose and the wiper inserts are defective. Went there 3 times for a replace and have not got it yet. The sales staff is the worst. They won't remember you after the sale or help you in anyway. I really wish I stuck with Toyota cars. I now feel that road sport Honda is way better where we got a 2017 CRV. Thanks Nelson read more

Just purchased our second Honda at Markham Honda. This time it was an expensive 2018 CRV Touring. Ray (salesmen) took time to explain product and price. He gave us a price and we negotiated further. We traded-in a nice 2010 Camry. Considering its age, maintenance required, 101,000 km, we were satisfied with trade price. We were going to look again at the RAV4, but at last minute Robert (sales manager) appeared. "What will it take to sell you the car now?" We gave a price and he accepted. Lets face it- you are swimming with the sharks. I could have been better prepared, gone to another dealer or tried to sell Camry privately. All this was up to me. BOTTOM LINE. Markham Honda is a business. We were treated fairly and love the CRV. Best coffee and donuts. Tom Connolly read more

New Car Dealer Scam & Terrible Customer Service! Went in to purchase a new accord and received terrible customer service, Left and came back to give them enough time to get the sales person in place; then waited another 1/2 hour. Then they spent 1/2 hour discussing an offer and came back with a higher price than they began with and the salesperson blamed the young sales manager b/c apparently the actual sales manager was not in. Look elsewhere and leave this one; when i was shopping a customer of the dealership waiting for his car to be fixed came up to me and told me his sob story on his new accord and urged me not to buy from them. Don't buy from them! Skip them altogether! read more

Service here sucks. Be prepared to wait multiple hours only for the technician to not even be able to fix your car, and book an appointment on another day. Total joke read more

Purchased a CRV here and would not recommend this dealership to anyone. While the sales rep was generally OK the finance manager was completely unprofessional. Practically insulting and belittling when learning my credit rating and income, while saying "That's it? Why is it so low? It should be higher". Further, he constantly tried to upsell insurance and protection packages after I clearly told him I was not interested. read more

My father dropped off his Pilot here for maintenance since his regular mechanic was off for vacation. When we dropped the car off for a simple oil change, I knew for a fact the car had around 18 dollars in change in the glove department and realized I had forgotten to take it out. I figured it would be no big deal since this was a professional dealership. It turns out I was completely wrong. After receiving the car, most of the items inside were scrambled around on top of that the money was completely gone.. This dealership is filled with shady people who will do anything for money. read more

DANGEROUSLY NEGLIGENT. DO NOT EVER GO HERE FOR SERVICE. I got my summer tires changed for winters. Less than 800 km after they swapped them, handling got dramatically worse. I went to another garage that found a tire had worn right through the rubber all the way to the steel belt and some of the steel thread had already torn. This garage told me if I went any further on these tires I probably would have lost control of the car or the tire would explode. They were shocked Honda didn't say anything. The inside edge, the side you can't normally see, was completely worn down. It was so obvious to see with the wheels off the car. Markham Honda obviously does not actually inspect anything they're supposed to. I showed them, including the manager, what happened and they refuse to accept any responsibility and deny they missed anything. There's no accountability and they won't learn from their mistakes. They don't care and don't let you know if there are any serious issues with your car. We're not experts on tires or brakes or any other critical system and we can't see many parts that they can see. It's their job to ensure your car is working correctly and safely. They are not doing their jobs. DO NOT TRUST MARKHAM HONDA. read more

Markham Honda - The tire that Markham Honda put on my car without telling me of its impending failure. - Car Dealers Near Me - Markham, Ontario

I visited Saturday, Feb 02 2020 Markham showroom at Kennedy rd for the first time. I was really disappointed with the customer service/sales staff. Please read before signing any documents, if you don't want a bad surprise like a $3000 bill at delivery (Honda Tax). They explain only what you like to hear. Very bad Experience. If you are not approved, they don't hesitate to make fun of you with their comments. I do NOT RECOMMEND AT ALL. They are pretty good liars and cheaters work there. read more

Darn, the lowest is one star....... A star more than what they deserve =@ So, I bought my car a 2010 Honda Civic Ex-L From this dealership July 2010. The sales guy, I really don't want to mention his name..., basically bullied me into buying a car from him the day of! Although I was intending to sleep on it for the night.. he couldn't take no for an answer. He made me feel like just some youngling with no money going to a dealership to negotiate a deal. I honestly did not appreciate his attitude towards me just because I was young and the fact that he took advantage of my inexperience with car dealerships!.. So that isn't the worst part..... spending $31,000 on the car... I've finally gotten over that part....... I'll save the worse for last. So I go in to the dealership after a few months of driving the car because my tires look a bit deflated.. So my bf uses a digital tire pressure gauge and noticed that the tires were not at the recommended psi.. (I'm not familiar with this stuff so my bf helped me with that)... so, the next day I brought my car into honda (not cuz we couldn't fill our tire at the gas station, because they told us the tire is filled with nitrogen gas instead of air) and the mechanic checks the tire pressure with a stick gauge and sz that it was perfectly fine. And sz the digital pressure gauges are never accurate.. so I believed him.... And they returned my car to me....... and what do I find?..... He stepped all over my carpet mats with his greasy mechanic shoes and my steering wheel was all greasy too! Aren't they supposed to put that paper mat over my mat before stepping all over my car???........ I was FURIOUS! ........... I mean just bought the car... brand new......... and that's how I get treated? So I complained. And the mechanic did NOT care.. went back to work! I went to the parts manager and complained... they sz they would wash off the grease........ When they brought my mat back out after washing it, it was worse than before! I demanded a new mat... and they sz they had to order the mat and it will be in the dealership in about a week. They took my greased-up mat and til this day I never received my mats and this is ONE YEAR later! Ok the mat is what, $100.. ok fine. I decide to give them one more chance... I've serviced my car with a family-friend Mechanic for the first 2 oil changes. For the third oil change I decided to bring it back to this Honda. I dropped it off then went to work... and when I came back to pick up my car it was parked in the parking lot. So I guess that sounds like good news.. at least my car didnt go missing. They handed me my keys and without a word more, I was walking up to my car and what do I find? SOMEBODY from honda either ran the car into a brick wall or another car.. because the bumper was DENTED and the PAINT WAS SCRAPPED OFF. Imagine my anger with this place!!! =@ I've never been this angry in my life!! I demanded to speak to the manager, the parts dept rep saw that I was again FURIOUS, he decided to take matters upon his own hands (dum****) He takes a look at the car and says....... are you sure you didn't do that? WOW They have cameras viewing that my car pulled in with not even a spec size scratch on the car.... And they ended up repairing the damage. ...........I mean.. why didnt they mention to me about the damage on my car before they handed me the keys? So I'd drive off the lot and become responsible for the damage? Really? Holy F! And not even an apology? Nothing? All I have left with to say about this dealership is..... wow... read more

Very terrible, awful experience I just had with Markham Honda even though I was a loyal customer with them since 1997. A month ago, sign a deal to purchase a car but finally gave up the car on the day of delivery due to their horrible and disappointing customer service. I would never, ever walk into Markham Honda anymore. read more

As some other reviews have stated, these guys are huge scammers and ripoffs. They sold me a faulty vehicle for more than $25,000 with 5.99% APR. It had an accident worth $9,000 on it which they did not disclose. When I confronted them, they stopped replying to my emails. I have discussed with OMVIC and will be taking legal action. Avoid at all costs!! read more

Sold expensive vehicle than market and with faults" - I bought a used 2009 civic from Markham honda through reference yet the salesmen sold 2009 civic very basic model 127km driven too expensive. I paid 8500 which I found 3000 expensive than market in comparison for sinilar model. After buying car the engine starting make weird and heavy sounds and roof paint starting to fade in white patches within a year of sale. Sometime excel sound or suspension problem were also noticed. I am utterly disatified by this sale and would highly not recommend. read more

Friendly Service, provide much needed details on the cars that you want to know....car technicians know what they doing....cost is fair and reasonable read more

This is my first review on Yelp. The poor "service" I received urged me to sign up and post this review. NEVER go to this dealership! If you still decide to go, make sure you take picture of your car and confirm with the staff before the service so you could hold them responsible for damages cased at their premise. Each time we went for service at Markham Honda, there's a story. The first time was an oil change and they left grease around the seat. I've done many oil changes in the past at different dealerships for different cars and this never happened before. We had to go there again to get it cleaned. The stuff they used to remove the grease smelt for months in my car. When I mentioned this incident to the manager, he responded that they did remove the grease which sounds good enough for him. He never felt that it caused me inconvenience. Now you can understand why the service staff are so rude. Not a surprise under such management. Since then we tried to avoid this place. Unfortunately, last weekend, we went there again for winter tire installment. They suggested us to replace the front break pad and rotors. We authorized the service. When we went there to pick up the car, the service department is already closed for the day. We immediately noticed that our front bumper popped up on one side. We mentioned it to the cashier as nobody was around. She apologized and took a picture as proof. We went back next week to get it fixed. The service guy was so rude and refused to take responsibility. When I mentioned the picture took by the cashier, he responded that the cashier knows nothing about how the service was done and they would not touch my bumper for the service (front break and tires) they did. On the same side, there's some scratch from parking in the past. They used it to insist that the bumper was knocked before the car got to their hands. After talking to the manager, the manager let him get it fixed. However, they only pushed back the pop-up and the edge of the bumper still does not align with the rest of the car. The manager told me that that's the best they can do since I couldn't prove it didn't exist before I went there for service. My suggestion is never go there again. There're other Honda dealerships which provide better services. If you must go, make proof and witness for the condition of your car before leaving it to them. read more