This is my first review on Yelp. The poor "service" I received urged me to sign up and post this review. NEVER go to this dealership! If you still decide to go, make sure you take picture of your car and confirm with the staff before the service so you could hold them responsible for damages cased at their premise. Each time we went for service at Markham Honda, there's a story. The first time was an oil change and they left grease around the seat. I've done many oil changes in the past at different dealerships for different cars and this never happened before. We had to go there again to get it cleaned. The stuff they used to remove the grease smelt for months in my car. When I mentioned this incident to the manager, he responded that they did remove the grease which sounds good enough for him. He never felt that it caused me inconvenience. Now you can understand why the service staff are so rude. Not a surprise under such management. Since then we tried to avoid this place. Unfortunately, last weekend, we went there again for winter tire installment. They suggested us to replace the front break pad and rotors. We authorized the service. When we went there to pick up the car, the service department is already closed for the day. We immediately noticed that our front bumper popped up on one side. We mentioned it to the cashier as nobody was around. She apologized and took a picture as proof. We went back next week to get it fixed. The service guy was so rude and refused to take responsibility. When I mentioned the picture took by the cashier, he responded that the cashier knows nothing about how the service was done and they would not touch my bumper for the service (front break and tires) they did. On the same side, there's some scratch from parking in the past. They used it to insist that the bumper was knocked before the car got to their hands. After talking to the manager, the manager let him get it fixed. However, they only pushed back the pop-up and the edge of the bumper still does not align with the rest of the car. The manager told me that that's the best they can do since I couldn't prove it didn't exist before I went there for service. My suggestion is never go there again. There're other Honda dealerships which provide better services. If you must go, make proof and witness for the condition of your car before leaving it to them. read more

Horrible service; real rip-off artists Went in to have a noise investigated in the front end of my 2007 Civic. Salesman immediately tried to upsell me to have some expensive bumper-to-bumper service done. I explained that i was getting rid of the vehicle in a couple of weeks and only wanted the noise identified and fixed; nothing else. Once they completed their inspection they called and explained that a small stone had gotten into the brake mechanism on the front driver side, and that this was the cause of the noise. They said it would cost $230 to fix. I again reminded the salesman that I was getting rid of the car and just wanted the bare minimum done; was this really necessary? he said yes, this really needs doing. When I came to pick up the car and read the bill, I was shocked to see that they had serviced all 4 brakes. They charged me for work I did not authorize. When I called the dealership to complain (spoke to a woman named "Frieda"), she apologized but did not offer any refund or other compensation. This is NOT the kind of service I woudl expect from the service department at a major dealership. I will NEVER darken the door of Markham Honda again, and recommend that others stay away as well. read more

I cannot explain the disappointment and anger I feel towards this dealership. I had planned to lease a Honda Civic coupe end of July 2017 with a manager here, being told that my car would be here by the end of that week or the following week. Weeks went by with no call or update so I went in and was told I would be called in 2 days. Another week went by with no call so I went in again and was told I would be called on another specific date. A week went by so I went in again but my salesman wasn't there so another manager decided to help me and at this point it's been over a month of waiting for an update on my car that was suppose to be here. This manager told me that only one of my cars were available therefore it would be very difficult to get and that I was put on a list for the newer version of this car by my original salesman (who did not let me know) so then I was told I would be called in a couple days to get another update. I did not receive that call so I went in yet again, & was told I would be accommodated a rental until my car would be ready in the following 5 days. Moving forward, I went in to get my rental and the car that was given to me was absolutely disgusting. Scratches were ALL over the car, there were dents, seats were filthy dirty (the back seats had WHITE stains) & there was an alcoholic lid under the car seat so I told them I wanted another car (though this gentleman was very nice throughout this process he should not have shown me this car knowing how dirty and beat up it was). Fast forward to a day after I was suppose to get my car, they made me wait 45 minutes for them to find the extra car key and bring my car to me (though they said everything would be ready by the time I came in- as I asked), the car ended up having scratches and dirt (not to sound picky but the scratches and dirt were black) which is upsetting to see when you've been waiting two months on something you've been told you would get so many times before. Until this day, I still do not have my car as another manager decided to step in and try to help. (I skipped a lot of details to get to the most highlighted parts but basically I went into this dealership way too many times to get an even more upsetting reaction out of it each time) Updating review: I have never gotten another message by Dilwari G. read more

Worst service and sales. Just to begin with I had an appointment to take my car in to have my tires changed. Both sets of tires had there own rims and it took them 4 hours to change them. Ridiculous!!! read more

I called on Monday and made an appointment for Sat, explained very clear there are 3 issues with my 1.5 years old leased odyssey (Lucky me!). Water leaking, window control system malfunction & a plastic cover on the rear door keep pop up when the door open. On Sat, the person help me to sign in asked about what issues on the car again so I explain to him about all the issues. He told me the leaking issue cannot be done on Sat because they won't be able to get parts if they broke anything during the repair. And he made it sounds like it is my fault to bring in the car on Sat for that kind of issue. Why the services rep didn't tell me when I made this appointment on the phone? Fine, I was already there so please fix the other 2 issues. Guess what, only the window issue got fixed when I was told to pick up the car. I asked the cashier he said there is only one issue on the sign in paper. The tech called me ask me for the oil change in the middle but you can't even finish what I asked for. Maybe it is because those are warranty repair and no profit for that. My whole family need to stay at home because the 1.5 years old car has so much issues and need to be fixed! But that is not enough and they would like to make it worse. Should I make 3 appointments to make sure they can finish one each time? Very disappointed! read more

So it started off with me seeing a beautiful green Honda Civic coupe on sale on AutoTrader. I somehow clicked on something and got an email from Eva Wu on October 15th to come test drive the car. At the time, I wasn't ready because I wasn't financially stable. But on October 24th, I emailed her to go test drive the car because I was ready to buy it. So we schedule a time on Saturday to do just that. They called me about two times, one time on Thursday, and another on Saturday before I went in, and NEVER LEFT A VOICEMAIL so I had no idea who called me and both times I couldn't answer the phone. I drove into the dealership and didn't see a bright green civic out, so I thought it's hidden in the back somewhere. As I walked in the dealership, I noticed that it was very busy which is usual for a Saturday, but I got greeted by Jacky (can't remember his last name) and I told him I had an appointment with Eva to test drive a green civic. He brought me to his desk and asked for my full name and number so I gave him. He then proceeds to tell me that the car might be sold so he had to go double check before going forward with anything. After he came back, he told me that, of course, it is sold out. He didn't even seem sorry about it and he was kind of smirking so I got frustrated because that's the only reason why I came in here. But I then asked for more info about leasing a red 2019 civic coupe and he did tell me that they only have 2020 available and that the interest rate would be 2.99% which is ridiculous because I never wanted a 2020 car to begin with. He tried to give me quotes, and when I told him it's too high, he asks me if I was working to which I answered yes and then he goes "then you can afford it". Like just because you guys made a big mistake of selling the car I scheduled to come SEE doesn't mean you have the right to tell me what I can and cannot afford. I told him I was comparing between a Subaru and a civic (because I only wanted a winter car) and he tells me ok I'll offer you a price but you have to agree to it. I said fine to the offer but said can you tint the windows too then I'll agree to the deal. You wana know what his answer was? "Then you can go and buy the Subaru". Hahaha I'm sorry like I had to laugh at that. Just because I'm young and not old like everybody else in this establishment doesn't mean you have the right to treat me that way. I am a customer and was willing to buy a different civic from there even though the one I wanted GOT SOLD THE SAME DAY I CAME TO SEE IT. But guess what? I BOUGHT A SUBARU right after I left Honda. I've only ever driven Honda's in my life but damn Markham Honda step up your game and hire better sales peoples because Jacky was very unprofessional. Subaru staff were way more friendly and welcoming and that's what all dealerships should be like. Tsk tsk. read more

I would not recommend this place even to my enemy, they tried to sell me pre-owned vehicle over a new vehicle price, luckly, i notice something fishy when i received invoice and i denied to sign the agreement. Finance manager is worst then anything, unprofessional. sales people are wandering as if they have no work and unprofessional, and really looks like no one's buy because of the review. looks like i am the last one trapped and the show room will close forever. very unprofessional and untrustworthy. "- - -ve rating 0" read more

If you buy your car here you will be doing the PDI yourself. Got my car with glue residue all over it from the factory wrap. Also open your glove box you will probably find 4 rubber plugs that go in the holes used to tie the car down in transit(Look under the car next to each jack point you will see the holes). In the owners manual bag you may also find a tiny plastic plug that goes into the centre console(cup holder section). If your like me you'll end up doing this yourself since its hardly worth your time and gas to go back and have them preform the service they billed you for. read more

In all my years of getting bad service I've never been forced to make a Yelp account, until now. This Honda dealership makes me regret that I bought a Honda... From the sales team to the servicing, it's all bad. Take any promises with a grain of salt. IF they promise you anything, MAKE SURE YOU CHECK IT. This is the type of place that if they can get away with it - THEY WILL. Servicing is brutally long and the customer service will just want to push you off the phone as soon as possible. If I could give a zero I would... Honda needs to re-evaluate this dealership because it's giving them a horrible reputation. read more

Do not buy your Honda here. They lie and try to cheat you. This is one of the most frustrating businesses I have ever dealt with. First of all, they are rude. When I tried to change my pick up date for my new vehicle, the Finance Manager gave me a hard time--and I was paying cash--I wasn't even financing the purchase. When he agreed to change the pick up date, he didn't tell the service department because they called me to confirm my original pick up appointment. Secondly, they are dishonest. I paid more than $1000 for rustproofing for my new vehicle. When I picked it up, no paperwork was given to me regarding the rustproofing. When I called to follow up, they told me it had been done, and the paperwork would come in the mail. After two weeks and no paperwork arrived, I had my own mechanic check if it had been rustproofed, and it hadn't. When I called back they admitted they hadn't done it. I took the vehicle back for rustproofing and multiple people would call me to book the same appointment. When I called to follow up on the status of my rustproofing, no one could find any record of my car. None of the people who called me were ever available for a call - they all seem to be in sales meetings at the same time. It is the most unorganized dealership I have ever dealt with in my 40+ years of driving my own vehicle. Never Markham Honda again!!!! read more

Refused my warranty claim. This dealership did anything and everything to refuse my power train warranty for my transmission box. I had purchased a brand new accord here and gotten an extended warranty. After around 20,000 kms my 2nd gear started to grind on my manual transmission. They tried as hard as they could to blame my 2nd gear problem on user error. They even blamed my HID modification which are my headlights as an excuse to not change my transmission box. This problem is a very common problem among Hondas and some have gotten their transmission box replaced. After hours of trying to convince them they offered a transmission oil change. They refused to change my transmission box after this. The problem still exists in my car afterwards and had to pay for a new transmission box and labour to change it at my trusted mechanic. read more

Visitors came down from Germany, England and Sri Lanka, we planned on a family trip to Quebec City. We were about to leave the next day, prior to that we checked the vehicle. Unfortunately, their was an oil leak and there was an issue with the engine which was working fine before. It literally broke down and left us worried if we had to cancel the trip we already paid for. We called in, and our bad luck turned to good luck, as they understood our situation and squeezed us in. The sales group were amazing, professional and hard at work getting it fixed as soon as possible. It was a miracle that our trip went as planned. Thankyou, sales advisor Jey for your hard work and kindness. read more

Haggled for a good hour with a very condescending salesman (and still over paid). The car runs fine, but I very quickly discovered a leak where the water was stinking up the mats and carpets. Brought it back, salesman of course denied any responsibility, I had to practically shove the mats in his face to get him to even admit there was a smell, showed him the wet carpets and still couldn't even get it checked out by the service dept for what was causing the leaks. I had to take it to another shop to get it checked out, I still have problems though. I had to cut the carpets out and put newspapers in the soak up the rain water. STAY AWAY read more

Horrible maintenance service department ever! I've been to many car dealership for auto service and Markham is the worst. I brought my car in for a simple oil change. I walked in and stand in front of 4 advisers and they are busy shuffling stacks of paper in front of them. Stand there for 10 minutes and one of them walked by without even look at me. I asked and he just point to other people without saying a words and minutes later passed by me again without another words. I feel like I don't exist in their universe and I am not worthy of their time. Finally another adviser came back and manage to speak to me with a grumpy look. I think they all hate their jobs over there. Three hours later I was given a call to pick my car and same thing happened when I came over to pick up. Nobody cared if I has been there for a while and no one look and greet or even speak a single words. They are still busy shuffling papers. Then one hot woman customer walked in and suddenly one of the guy who was busy shuffling paper and ignored me look up and ask her if she is here to pick up her car. I got upset and gave them a lesson about customer service and they finally let me pick my car. If I know that the auto service here is that horrible i would never buy my car at Markham. Lesson learned and I will never go back to Markham Honda again. Stay away from it! read more

*WARNING - Caution* Markham Honda is the WORST Honda dealership service that I ever know of .... -my own experience - I took my Accord in for a ABS fluid leak repair many years ago, and they strongly suggested to overhaul the ENTIRE brake system ... I refused and they reluctantly just done the ABS leak and 'warned me with threatening tone - if you drive out now - you will cause major accidents and blah blah blah....' - so after I drove the car for a year and 10,000 Km later, I have the brake pads replaced at another Honda dealership, yes - I went out of my way (5 Km further) to another Honda dealership. - Experience related from my friends retired Dad, who bought the Civic new and ALWAYS took the car back religiously for the oil change. During one of the oil change visit, the service manager called my friend's dad that the oil-drain-plug's thread was stripped and caused some damage to the oil pan !!! Guess what they told my friend's dad..... ' YOU must took the car SOMEWHERE else for the last oil change and THEY caused this damage.... ' Even the receipts for the 'oil change at every 5,000 KM' at their shop did not help ..... the manager simply say that 'it is possible that you decided to change your oil in between our shop ....' - yep - the repair cost my friend's dad over a thousand dollars.... -this is the ONLY reason I did not buy another Honda this year .... -by the way - you DO NOT HAVE to go back to the same dealer because of the warranty - you can go to any other dealer .... read more

If I could give zero stars I would. My car needed servicing I called the day before was told I didn't need an appt and it would take an hour or an hour half tops. He went on to ask me when I would be bringing it in I said the next day at 11. So the guy made it seem like I had an appt booked for that time. So imagine my surprise when I got there they said this is considered a walk in so you will have to wait a long time. Mind you this was after it took nearly 10 mins to be served as they all stood around chatting instead of helping customers. I asked them to drop me off at the mall and let them know it had to be done by 2:30. Assured it would be done and that the shuttle would pick me up at 2:15. So imagine my surprise when it didn't I had to call in to get a pick up. I get to the dealership by 2:30 and the car isn't ready. The customer service here is so lacklustre and the lack there of is unbelievable. I let them know that they had basically wasted my whole day and that next time the person on the phone should be more clear. Plus, who knows if they did the servicing correctly. Very disorganized and dishonest. When I complained they couldn't even offer up a fake apology and pretty much they don't give a care about you because they are busy. read more

Left my car here for a quick oil change. I remember leaving 20 dollars in change. When picking up the car, the change was gone. I asked the staff and mechanics if they had seen it and everyone pretended nothing happened. I could see the smirks on their face as they walked away. Do not go to this dealership. read more

Avoid - great salespeople, atrocious delivery and even worse attitude. Here is why. Was very excited, went to pick up brand new 2016 HRV this morning that we waited six weeks for, at Markham Honda Ontario Canada. Car was not prepared properly - covered with dust, white milky spot (defect) on roof (deep ocean pearl), rough paint especially on rear spoiler, sides, and upper doors felt like there were bits in the paint (as compared to car in showroom), dust on car, 8" scratch on windshield. Rusty wheel locks. Never got to turning the engine on. Dealership offered to fix it up (should have been ready in the first place). Offered to buff out windshield (!). Asked for a loaner, told we would have to pay for it. Long story short we thought we were buying a new car, not a fixer upper, did not trust they would do the job properly based on the comments and attitude. Got deposit back, can only imagine because they thought they can turn it around and sell it to someone else as they are apparently in short supply. Left such a bad taste we are looking at another CUV. To Honda Canada - erosion happens one grain of sand at a time. read more

I brought my dad's car for oil change. Only two people were at the service desk and there was a line up. Fortunately, I got attended by Mr. Syed Abidi. His service was impeccable. His diligence was outstanding . His knowledge was helpful. His guidance and advice made a huge difference as I was bit skeptical initially to go to the dealer but after this visit I realized that all rumors are false that dealers are insensitive and greedy for money. Mr. Abidi gave few options with complete explanation along with pros and cons. He didn't rush my requests though there was a line. He arranged shuttle service for me. He followed up and responded right away. I tip my hat to Markham Honda for having employees like Syed Abidi who knows how to retain a customer and increase clientele through his genuine advice and remarkable service. Thank you very much Markham Honda for everything. God bless Mr. Abidi. read more

Decided to give this place a try for an oil change. I called in ahead inquiring about the price and it was pretty competitive so I asked if I needed to book an appointment. The agent said there was no need and if it was my first time getting a service at that location I would need a document containing the VIN number of the vehicle. I brought in the safety check document that another Honda dealership provided with the purchase of my Civic that contained the VIN number. As I got in the service and parts department, there were two cashiers by the counter while a few mechanics were conversing with each other behind them. One cashier looked pretty busy while the other was just standing and staring everywhere but the line up forming towards the active cashier. When it was finally my turn the cashier asked "what are you here for today?" Not a hello, good afternoon or sorry for the 20 minute wait . I asked if I could do an oil change, he quickly responded "well, do you have an appointment?" I was shocked because I thought the phone agent said appointment was not necessary. I said no, he quickly dropped the conversation ran to the other side of the store and grabbed his supervisor. The supervisor was quick to defend his cashier by saying that I should have an appointment as he casually makes an excuse that they're trying to handle other appointments at the moment. He also gave me a smug asking why I brought my safety document and told me it was not good enough to make an account with them. I offered my ID, credit card info and my insurance documents. After all my info was set up for a new account, he asked me to book an appointment 1-2 weeks from that day which I kindly declined since it seems there was a miss communication with the service department and the telephone agents. I understand that sometimes an establishment can get busy , but at least utilize the labor properly because clearly some staff were not having a sense of urgency to help the team as a whole. Really disappointed at how this location handles their customers and can't believe you represent such a reputable brand. I decided to get my service done at oil changers instead, drove in and got my oil change within half an hour. Super friendly team that greeted me as soon as I got through their doors and did a complimentary visual inspection of the vehicle, under the hood, top up my fluid and tested my battery. Very professional culture there and although their price was only 10-15 dollars higher, they definitely secure my next business. So if you value your time and don't want to deal with a messy unorganized service department, I would not recommend this place at all. Save your time and ignore this location. read more

I brought my 2004 RSX too get the winter tires up on. I called 4 days before to make an appointment for Monday at 12pm. I got there at 11:45am and still had to wait 30mins for any service. Once I finally got service I gave my information and they said it would take 2 hours to finish, 3 hours tops. I went back home and by 4:30pm, 4 and 1/2 hours later I didn't get any call, so I called the service centre twice and got voicemail, I called the manager directly and got voicemail. So I went back and as soon I walked in they said my car was ready, and they sound someone wrong with the car that they fixed without my permission. I came in for 1 simple thing change the tires to winter tires, if there any other problem they should have called me first. read more

Never get Honda car at this location! Markham Honda at lease 20% more need to spend to get exact same model from other location!

Bought a 2012 CR-V and got scammed big time. I was charged extra for options I didn't order, specifically $680 for some "security" windows stickers. There's even a line for $1280 with no description in the actual invoice. They said it is extra bank charges for the car loan even though the interest is in the monthly payment. Overall, very unhappy with the dealer scams. read more

Terrible experience, would never purchase a vehicle from them. If buying a used car NEVER let them show you car in the dark basement, go outside so you can really see vehicle. I purchased a used car there, they said they would touch up dents/chips and did a horrible job. When I picked up the car, there was a new 33 cm scratch that "happened while in the basement". The sales man Pervaiz loved me until I complained, then he ignored me to deal with someone else. Cancelled deal with no problem, at least that worked out easily. Management did deal with situation in a professional manner in the end. read more

Very poor service. I called to book an appointment for my Honda Civic's regular maintenance and they told me not to worry. When I got there they told me it'd be a 2 hour wait. The service consultants attitude wasn't helpful either. Suggest you force them to give you a fixed appointment or go to another location. read more

my car was required for an A1 maintenance, which is required engine oil change and tire rotation. I have been there since 2007. the true is they never rotate my tire. no matter A1, B1, or else maintenance. I was so trust them, but today, i found out they never rotated tires. i checked my tires. they ain't rotated. and i checked all maintenance recipts. guess what!!! none has tire rotation. WTF!!! If they have tools, it just a 5-10 minutes job. Holy F!!! read more

I'm disappointed that one star is the lowest I can give, because they definitely deserve a 0. I can't say anything about the sales department because I've never dealt with them, but the service department is by far the worst I've ever had the misfortune of dealing with in the 25 years I've owned a vehicle. The past 3 times I've brought my vehicle in for servicing it has been grueling, frustrating and unfortunate. They pressure you into getting servicing that you don't need, they try to make deals with you like you're shopping at a local flea market, and my most recent interaction they completely messed up my service, admitted it was their fault, yet refused to provide a full refund. On top of that the assistant manager was rude, condescending and sarcastic with me. When I advised I would notify Honda of my discontent he shrugged his shoulders as if to say 'We don't care what you do'. My entire bill came to $199 and all he would refund was $65 for the labour. Even though he admitted it was there error, Markham Honda must be so hard up for $135 that they don't care about providing good customer service or doing what's right. I find the service staff to be rude, and incompetent. I only hope that corporate Honda takes a look at all the bad reviews and makes a change to this location, as I truly believe they are giving Honda a bad name. read more

I took my car to Markham Honda to have some recalls done. When I dropped off my car they said it should be done by 6pm. I waited by my phone the entire day and did not get a phone call. I called the dealership several time but the service department never picked up so I left several messages. The next day I was at the dealership when they opened as I had to work early. My car was sitting outside. When I went in they told me that they had called me at 5:30 (which they did not because I had no missed calls or messages) when I asked do you not leave messages I was given the response 'Depends on how many times the phone rings' This is an UNEXCEPTIONABLE answer I then asked if they were planning on calling me again to let me know my car was ready I was told 'we called you yesterday' then the man just walked away as if our conversation was over. I am incredibly upset with the service I was given or shall I say lack of service. They never gave me the keys back to my car until I had to ask a 3rd employee for them. Then when I left to go to my car I was chased by an employee who told me that I could not leave because he 'may have forgotten his light in my door panel' I told him I was already late because of them and did not have time for that and he said that I could not leave until he opened up my door to see if his light was there. I just left because I didn't have time for this. When reading my receipt I happened to notice that it said that all of the work that was supposed to be done wasn't even done because a part was on back order again they did not tell me this. There is no way I will EVER return to this dealership because who knows if I will ever get my car back next time. I called Richmond Hill Honda and they are more then happy to have my business and will fix the repair. DO NOT GO TO THIS DEALERSHIP WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. read more

This dealership is a sham. My brother originally got a great deal for a minivan from Markham Honda and was eager to take delivery but somehow was told delivery date is unknown and could take at least 3 months or more! Obviously the sales manager must have regretted the sale and decided to play games. Why? My brother went to another dealership and got the same minivan quoted to him for $350 more and could take delivery within 2 weeks, so he took the quote back to Markham Honda and they now say they can beat it by only charging my brother $250 more. Yes, for adding $250 suddenly the delivery date appears.... Of course my brother declined, cancelled the original order and went to the other dealership even though it is a lot further drive. Markham Honda is just not trustworthy. I really pity the owner who hired the bunch of sales losers who care nothing about customer or their own reputation. read more