They arrived in minutes. only took minutes to get where i was going' The disptcher very…read morekind,asking if i was goig to of from hoptta lif iwere taking my walker the niceties were appreciated..pricing very goodthat is why I continue to use them they know the city and dont pad the ride going the long to my destinaion. conversation i dont need

In summary, pre-booking is USELESS…read more Today, my Dad was discharged from rehab. I used the Beck Taxi app to prebook a wheelchair accessible van to pick us up at 9:30am. I thought the way pre-booking works is that Beck Taxi will find a wheelchair accessible van IN ADVANCE and be there at 9:30am. SURPRISE! NO, THAT'S NOT HOW IT WORKS! They'll call to see if there's one available starting at 9:30am pick-up time. I talked to their representatives over the phone 3 times and there's still no resolution that I had to cancel. The last representative I spoke to even blamed me for not booking via the operator when I mentioned that there's no point in pre-booking. Yes, pre-booking is pretty much useless.

I had an issue with a driver and was deciding whether to keep using this service or not and I was…read moreso angry about the manner in which I was treated. When I called and spoke to Peter and let him know my concerns and how I was very unhappy he was beyond great with me and treated me so well....we need more people like Peter in companies to address concerns in a professional manner....thank u so much Peter for taking time out of your day not only to address my concerns but make me feel appreciated if you ever take this can call and ask for Peter he is one of a kind, very professional and over all a great person. I am not sure if he is a manager, owner or just dispatch but he goes above and beyond for clients and he cares.... Thank you again

he is extremely rude . If I could give 0 stars, I would. seemed like he hated the job. Giving…read moredisgusted looks,

I phoned the night before I needed a taxi for 7 am pickup because i was meeting a coach tour at…read more7:30 in the next town. When asked the dispatcher said they would take cash, debit or Visa. The cab was late by 15 minutes, and when asked, the driver indicated he could only take cash because his machine was broken! So we had to go to a bank machine. As a result, he had to drive at 140 k to get me to my meeting place on time. Not good!

very professional friendly great conversation and a very clean ride. I recommend his services to…read moreanyone who wants a great taxi experience

Horrible customer service and very unproffesional. Pretty sure this is a very poorly put together…read moreone man business. Used this "company" once before and the man called me saying he was 1 minute away but took 5 minutes. I was late for work so it was really frustrating. During the ride the man kept answering customer calls. He would give them the approximate time they'd have to wait but based on where I was going and where they were his times made no sense. Missed my bus to work today and called again because I had forgotten which taxi number this experience belonged to. Same man answered again and spoke very rudely. When he said 10-15 minutes I let him know I was late for work hoping for some urgency but instead got "I told you 10 - 15 minutes OK!?" In a very rude voice. Im use to reliable taxis not this garbage

I called this company for a taxi from my home in Markham to a clinic near Markham-Stouffville…read moreHospital. They said I had a 10 to 15 minutes wait time. So far so good - I would get to my medical appointment with lots of time to spare. 20 minutes later, I went back to my apartment and called the taxi company again. He didn't listen at all, just shouted, "yes yes 5 minutes". After 20 more minutes I called again. He just shouted over me and I couldn't understand what he meant to say. So I said, hey - just a minute - I've been waiting almost 45 minutes. If I have to call again, forget it, I don't want the taxi. Back outside, a cab driver passed me and parked down the street. I shouted and waved but no response. I keep waiting outside. Minutes go by and the driver backed along the street and parked the cab behind a big snowbank where the plows pushed all of the snow from the parking lot. I can't believe it - the cab driver is hiding. I can't walk over because of ice patches. That is why I called a taxi - if I wanted to walk down the street over ice to a transit stop I would take the bus. He had to pass me to leave, so I waited for a chance to wave him over. He stopped and tried to look innocent - a big, hairy, unshaven innocent cab driver. I was upset but I hoped to get to my appointment a few minutes late. As I started to climb into the van (hard for a senior), I asked him if he would drive me to the clinic near the hospital. Huh? Hospital? Do you know where the hospital is? Huh? Hospital? Yes, the Markham-Stouffville Hospital. Huh? Hospital? How is it possible that you can be THIS STUPID? I asked. Huh? NEVER MIND. I left to go back to my apartment. You know what? He had the gall to call-and-hang-up. A harassing phone call - incredible. The really awful part was calling the doctor to ask if I could come late. It sounded like such a lame excuse. They were not able to see me and I had to re-book for a week later. My doctor charges a fee for no-show patients who waste his time. I will find out next week whether I will be billed for this mess. The misadventure ends with another week in pain, an angry doctor and an extra fee. I had to give this company a star to post this.

Joe the dispatcher should be fired. I booked airport Limo 2 days in advance, price confirmed, Limo…read moreconfirmed, even Route confirmed. I called evening before pickup to confirm 4:30AM pickup to YYZ Pearson. Joe called 4am on Morning of pickup to ask if I had confirmed vehicle,,, and that He had NO vehicle to send. Why did he call at 4am if I had not confirmed my booking? Is this Guy high on something? I almost missed my International flight. Cannot recommend this company like all the other DISSATISFIED customers. Bad Reviews all over. ZERO STAR.

These people are rude and unprofessional, I'd never ever use them and encourage everyone to not…read morecall this company for a reservation.

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.

Original ride was 90$ driver picked me up and once in the vehicle driver cancelled the ride because…read morehe said it was too far forcing me to request another Uber that was then priced at 152$. Asked customer service to refund the difference since the price surge made no sense and the original cancelled ride was their drivers fault but they ignored my request.I will be using other ride sharing apps in the future.

With drivers cancelling trips at 5,6 & 7. The morning is disgusting. What about the working class…read more You don't promise any pick up for that matter!!! The wait and save and immediate is ALL the DAM same!!!!!