Horrible customer service and very unproffesional. Pretty sure this is a very poorly put together one man business. Used this "company" once before and the man called me saying he was 1 minute away but took 5 minutes. I was late for work so it was really frustrating. During the ride the man kept answering customer calls. He would give them the approximate time they'd have to wait but based on where I was going and where they were his times made no sense. Missed my bus to work today and called again because I had forgotten which taxi number this experience belonged to. Same man answered again and spoke very rudely. When he said 10-15 minutes I let him know I was late for work hoping for some urgency but instead got "I told you 10 - 15 minutes OK!?" In a very rude voice. Im use to reliable taxis not this garbage read more

I called this company for a taxi from my home in Markham to a clinic near Markham-Stouffville Hospital. They said I had a 10 to 15 minutes wait time. So far so good - I would get to my medical appointment with lots of time to spare. 20 minutes later, I went back to my apartment and called the taxi company again. He didn't listen at all, just shouted, "yes yes 5 minutes". After 20 more minutes I called again. He just shouted over me and I couldn't understand what he meant to say. So I said, hey - just a minute - I've been waiting almost 45 minutes. If I have to call again, forget it, I don't want the taxi. Back outside, a cab driver passed me and parked down the street. I shouted and waved but no response. I keep waiting outside. Minutes go by and the driver backed along the street and parked the cab behind a big snowbank where the plows pushed all of the snow from the parking lot. I can't believe it - the cab driver is hiding. I can't walk over because of ice patches. That is why I called a taxi - if I wanted to walk down the street over ice to a transit stop I would take the bus. He had to pass me to leave, so I waited for a chance to wave him over. He stopped and tried to look innocent - a big, hairy, unshaven innocent cab driver. I was upset but I hoped to get to my appointment a few minutes late. As I started to climb into the van (hard for a senior), I asked him if he would drive me to the clinic near the hospital. Huh? Hospital? Do you know where the hospital is? Huh? Hospital? Yes, the Markham-Stouffville Hospital. Huh? Hospital? How is it possible that you can be THIS STUPID? I asked. Huh? NEVER MIND. I left to go back to my apartment. You know what? He had the gall to call-and-hang-up. A harassing phone call - incredible. The really awful part was calling the doctor to ask if I could come late. It sounded like such a lame excuse. They were not able to see me and I had to re-book for a week later. My doctor charges a fee for no-show patients who waste his time. I will find out next week whether I will be billed for this mess. The misadventure ends with another week in pain, an angry doctor and an extra fee. I had to give this company a star to post this. read more

The perfect choice if you like being late for work because the taxi didn't show up. And after your second call the taxi once again did not show up. That's what happened to my daughter when we were on vacation and she had to get to work. It was the first time she was late for work - very embarrassing for a young person who takes her summer job quite seriously. I called the company when we got back and asked for an explanation. He said he would look into it and call back. I gave him two days to respond before posting this review. I'm still waiting. read more